Skip to content

Communicating well at work

You'll be happy or we won't invoice you - Enjoyable, cost effective workshop with great trainers and materials.

Training Works

Summary

Price
£99 - £199 inc VAT
Finance options

The price per delegate depends on the number of delegates. Do ask for more information.
Study method
Onsite
Duration
1 day · Part-time or full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

We cover the UK and will come to you.

Work is a demanding place to be, especially when we want to be really good at our job. This enjoyable, interactive communicating well at work workshop will increase all delegates’ understanding of the importance of every single interaction with a work colleague.

Description

Using a mixture of theory, practical exercises and discussion this training will give delegates the skills to be able to deal with colleagues confidently, professionally and with warmth. Content can be adjusted to suit your organisation, just ask!

Example agenda

  • What do you expect from your colleagues? – an examination of the expectations and pressures at work
  • So what do your colleagues expect? – what are reasonable expectations and how does this area affect your reputation?
  • The difference between face to face and telephone communication – a detailed examination of the fundamental differences between these two modes of communication and a discussion about how to deal with these differences for best effect
  • Guidelines for excellent telephone behavior – a chance to break down a phone call into the component parts of answering the phone, general conversation, holding calls, transferring calls, ending calls and leaving voice mails
  • Building relationships with your colleagues – an examination of the skills and attributes needed to become a valued and respected work colleague
  • Developing your questioning and listening skills – a session on the importance of positive, interactive listening in order to build relationships
  • Managing your time – your chance to become more structured and organized in your approach to managing your workload
  • Writing emails – how to avoid the outfalls of communicating via email
  • Taking messages – how to become one of the best at accurate, professional, detailed messages takin
  • Hints and tips – some fantastic hints and tips for becoming a valued colleague and member of the team

Who is this course for?

Anyone within your business

Requirements

No specific experience or qualification requirements

Career path

General ongoing professional development

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all