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Communicating Difficult Messages

On-site course delivery for up to 10 attendees, with study materials and on-site tutor support

Inovra Group Ltd

Summary

Price
£840 inc VAT
Study method
Onsite
Duration
1 day · Full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

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Overview

This one day course has been developed in order to help attendees improve their abilities in communicating difficult messages. It will help them to identify the best method of relaying information taking into account the message and the individuals involved and enable them to improve their communication skills through practical application.

There is also a focus on helping attendees to handle the communication of difficult messages to sometimes-difficult individuals. The key aim is to ensure participants have the confidence, knowledge and skills to effectively communicate to their teams.

Description

Everyone is required to communicate a difficult message at some point in their career. How this message is received is dependent on several factors, and the outcome of a poorly delivered message can be catastrophic for a business.

This course will ensure attendees are equipped to deliver difficult messages effectively while coping with awkward behaviours within the team.

Topics covered:

  • Methods of Communication and How Best to Use Them – This interactive session looks at the different messages that the participants might be required to deliver. The participants are then encouraged to consider the best method of communicating that message.
  • Preparing to Communicate:

– What People Want – The five elements that the receiver of a difficult message needs to be satisfied and how to meet them.

– Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.

– Internal Statements – Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.

– Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.

  • Facilitation Skills – Playing the role of facilitator as opposed to simply ‘presenting’ information to your team. The effectiveness of this approach.
  • Preparation for Communication – A chance to use the skills learnt to prepare for communicating a difficult message.
  • Communication Practice & Review – Practising communicating a difficult message with peer review.

Who is this course for?

Anyone who may have to pass on difficult messages to colleagues

Requirements

None.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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