CMI Accredited Operations/ Departmental Manager Apprenticeship

Management Apprenticeship Level 5. Remote Learning available

Mercuri International (UK) Ltd


£7,000 inc VAT
Payment options

Funded through your apprenticeship levy, this apprenticeship standard has been allocated a maximum ... Read more

Study method
Online with live classes
24 months, Part-time
Level 5 Higher Apprenticeship
Regulated What's this?
Additional info
  • Tutor is available to students
  • This course is an apprenticeship

2 students enquired about this course


Elevate your leadership career with the CMI accredited Level 5 programme. Designed for experienced managers and sales leaders, learners will gain a management qualification and professional accreditation.

This CMI accredited Level 5 Management Apprenticeship combines Mercuri’s consultative approach to supporting experienced and new managers with:

  • Planning Strategies
  • Managing People and Teams Remotely
  • Information and Budgets


Level 5 Higher Apprenticeship
Regulated by Ofqual

Course media


  • Apprenticeships from Mercuri - download


Your learners will gain a complete understanding of the four critical areas of management:

  • Organisational performance
  • Managing people and developing relationships
  • Managing self
  • Delivering results

Programme content

The 14 modules are content rich:

  1. On-boarding
  2. Leadership
  3. Strategic planning
  4. Managing people
  5. Operational planning
  6. Developing leadership capability
  7. Decision making and risk assessment
  8. Communication and relationship management
  9. Systems and resource enablement
  10. Coaching, mentoring and nurturing
  11. Driving performance
  12. Financial understanding
  13. Project management
  14. Continuous professional development

Sales Leadership

The Operations / Departmental Manager Apprenticeship programme can also be delivered leveraging our unique Sales Offering. As with all our apprenticeships it has been designed to enables us to utilize digitized content and remote real-time delivery for our learners. This means, learning will be safe and non-disruptive.

“At Toyota we place high demands on our leaders and therefore we have very high demands on the consultants we work with in leadership development. Mercuri has become a close partner on our pan-European leadership programme and is appreciated by all our participating leaders.” Toyota

How we do it

Our Operations / Departmental Manager Apprenticeship programme is delivered through a combination of learning methods. From digital learning experiences to personalized training with certified instructors.

Who is this course for?

Middle Managers, Operations Managers, Regional Managers, Divisional Managers, Store Managers, Heads of Department and a variety of specialist managers.

The apprenticeship is suitable for aspiring or existing managers who may already have developed practical experience but who wish to develop their theoretical understanding of management skills further.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.


The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade 4 (C) or higher.

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

Career path

Perfect for All Aspiring Leaders and Managers. The average salary for an Operations Manager in United Kingdom is £35,171. An operations/departmental manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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