Course aims
To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.
Learning outcomes
The learning outcomes of this online Civility in the Workplace training course are to:
- Define civility, understand its causes, and enumerate at least three of its behavioural indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace
- Learn practical ways of practising workplace etiquette
- Learn the basic styles of conflict resolution
- Learn skills in diagnosing the causes of uncivil behaviour
- Understand the role of forgiveness and conflict resolution
- Understand the different elements of effective communication
- Learn facilitative communication skills such as listening and appreciative inquiry
- Learn specific interventions that can be utilised when there’s conflict within the workplace
- Learn a recommended procedure for systematising civil behaviour within the workplace.
What is civility in the workplace?
“Civility is a collection of positive behaviors that produce feelings of respect, dignity, and trust. Most people value civility. They want to treat one another how they themselves want to be treated.
But sometimes, things get in the way. External pressure — the pressure to produce results no matter what — can act like a bug in the operating system. Otherwise, civil people can “malfunction,” behaving in ways they never would otherwise; treating one another in ways that are dismissing, discounting, and demeaning“
Why is this online Civility in the Workplace training course essential?
Civility is essential for workplace morale and productivity. To be in an emotionally draining environment for at least seven hours a day takes a toll on an employee. As a supervisor becomes aware of the effect it is having on the workplace, he/she can implement measures for a healthier work environment. Employees must understand to attack problems, not people.
What is covered in this course?
This online Civility in the Workplace training course includes the following:
- Module One: Getting Started
- Module Two: Introduction
- Module Three: Effective Work Etiquette
- Module Four: Costs and Rewards
- Module Five: Conflict Resolution
- Module Six: Getting to the Cause
- Module Seven: Communication
- Module Eight: Negotiation
- Module Nine: Identifying Your Need
- Module Ten: Writing a Civility Policy
- Module Eleven: Implementing the Policy
- Module Twelve: Wrapping Up
Civility in the Workplace - Trainer Training, Materials & Resources.
