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Civility in the Workplace – Online Course – CPD Accredited
Mandatory Training Group

Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download

Summary

Price
£19.99 inc VAT
Study method
Online
Duration
4 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
4 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Civility in the Workplace – Online Course – CPD Accredited.

Welcome to The Mandatory Training Group's online Civility in the Workplace training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

While a training course on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it is losing out on fundamental social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.

Civility in the Workplace – Online Course – CPD Accredited.

Study method – Online, self-paced

Estimated duration (Verifiable CPD hours) – 4 hours

Course format – Online (24/7 access)

Entry requirements – no prerequisites required

Assessment type – Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification – Downloadable CPD certificate

Cost(s) of assessment and certification – Assessment and certification costs included in the course price

Course accreditation – CPD Certification Service (CPDUK)

Course access – Part-time (1-year access)

Civility in the Workplace – Online Course – CPD Accredited.

CPD

4 CPD hours / points
Accredited by The CPD Certification Service

Course media

Resources

  • Civility in the Workplace - Online Training Course - The Mandatory Training Group UK - - download

Description

Course content

This online Civility in the Workplace training course includes the following:

  • Module One: Getting Started
  • Module Two: Introduction
  • Module Three: Effective Work Etiquette
  • Module Four: Costs and Rewards
  • Module Five: Conflict Resolution
  • Module Six: Getting to the Cause
  • Module Seven: Communication
  • Module Eight: Negotiation
  • Module Nine: Identifying Your Need
  • Module Ten: Writing a Civility Policy
  • Module Eleven: Implementing the Policy
  • Module Twelve: Wrapping Up

Course aims

To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.

Learning outcomes

The learning outcomes of this online Civility in the Workplace training course are to:

  • Define civility, understand its causes, and enumerate at least three of its behavioural indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace
  • Learn practical ways of practising workplace etiquette
  • Learn the basic styles of conflict resolution
  • Learn skills in diagnosing the causes of uncivil behaviour
  • Understand the role of forgiveness and conflict resolution
  • Understand the different elements of effective communication
  • Learn facilitative communication skills such as listening and appreciative inquiry
  • Learn specific interventions that can be utilised when there’s conflict within the workplace
  • Learn a recommended procedure for systematising civil behaviour within the workplace.

Civility in the Workplace – Online Course – CPD Accredited.

Who is this course for?

This online Civility in the Workplace training course is suitable for those who want to improve their professional business cultural sensitivity and diversity awareness.

Civility in the Workplace – Online Course – CPD Accredited.

Requirements

Learn anywhere, anytime on any device

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Civility in the Workplace – Online Course – CPD Accredited.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Civility in the Workplace – Online Course – CPD Accredited.

Questions and answers

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Reviews

4.3
Course rating
100%
Service
80%
Content
80%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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