CII (IF9) - Customer Service in Insurance - One Day Revision Training
Live Virtual Classroom - Option 1:1 x 7 hours intense revision / Option 2: 2 x 3.5 hours virtual training over 2 days
Wiser Academy
Summary
- Tutor is available to students
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Overview
If you have self-studied the IF9 CII unit and only just need a little help to boost your confidence in taking the final CII exam, then Revision Day is what you are looking for.
Revision day training can be delivered in two ways...
Option -1 : Intense live virtual training with a trainer...
- 07 hours of live training
- Online CII style mock exam to practice with results report
- Revision materials provided
- Exam tips and techniques training included
- Trainer support post training should you have any queries
- One month free membership to Wiser Academy's learning portal
Option -2 : Staggered live virtual training with a trainer...
- 2 x 3.5 hours of live training
- Online CII style mock exam to practice with results report
- Revision materials provided
- Exam tips and techniques training included
- Trainer support post training should you have any queries
- One month free membership to Wiser Academy's learning portal
Course media
Resources
- Sample Study Material - download
Description
The Chartered Insurance Institute Certificate in Insurance (IF9 unit) provides knowledge and understanding of customer service within the context of an insurance environment.
Summary of learning outcomes:
- Know how to fulfill customer requirements in the insurance sector
- Understand the importance of customer feedback to improve service in the
insurance sector - Understand the importance of good communication to maintain and build
client relationships in the insurance industry - Know how to deal with conflict within an insurance environment
- Understand the importance of keeping accurate and confidential records
when dealing with customers - Know how to manage own workload and time to meet business
requirements and timescales - Know how to work with others to achieve team and organisational
objectives - Understand the sales process
- Know how to increase sales activities
- Know the main regulatory and legal requirements applicable to the
application of insurance business
Who is this course for?
This course is for anyone who is currently working in the Insurance sector or planning to start a career in the insurance sector.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
What does study method mean?
Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
What are CPD hours/points?
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.
What is a ‘regulated qualification’?
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
What is an ‘endorsed’ course?
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
