ChatGPT Training Course | In-house team training

Mark Baglow Training Limited

Below is the typical outline of a one-day course. The exact content can be tailored according to your needs.

Build confidence with a clear, practical introduction to AI.

• What artificial intelligence really is (in simple terms)

• How ChatGPT processes information and generates responses

• Strengths and limitations of AI tools

• Everyday workplace tasks ChatGPT can help with

• Using AI safely, ethically, and securely

Learn how to use ChatGPT confidently from day one.

• Accessing ChatGPT (free vs paid versions)

• Touring the interface and core features

• Writing your first effective prompts

• Using ChatGPT to summarise, rewrite, and generate ideas

• Avoiding common beginner mistakes

Unlock better, more reliable results through better prompting.

• The structure and ingredients of great prompts

• Role prompting and multi-step prompting

• Using examples to improve accuracy

• Creating reusable prompt templates

• Uploading files (Word, PDFs, spreadsheets, notes)

• Using personalisation settings and Memory to tailor ChatGPT to you

Explore the most powerful features available.

• Image generation for professional visuals

• Canvas mode for co-writing, editing, and long-form work

• Study & Learn mode for exploring topics and practising skills

• Scheduled tasks for reminders and automation

• Working with screenshots and image interpretation

Turn ChatGPT into a practical co-pilot at work.

• Writing and improving emails

• Summarising meetings, transcripts, and documents

• Planning projects and managing tasks

• Creating reports, templates, checklists, and content

• Customer communication with consistent, on-brand tone

Take your AI skills to the next level.

• How custom GPTs work

• Building your own GPT for your role or business

• Using Deep Research for detailed insights

• Using Agent Mode for multi-step, autonomous tasks

• Understanding when and how to use advanced tools safely

Apply your learning to realistic workplace tasks.

Participants choose scenarios relevant to their work, such as:

• Customer complaint recovery kits

• Product launch campaign plans

• Training plans and resource packs

• Meeting transcript insights and action trackers

• Sales proposals and pitch packs

• Personal development and growth plans

Turn learning into long-term impact.

• Build your own reusable prompt library

• Identify 3–5 tasks you can automate immediately

• Create a personal AI workflow tailored to your role

• Set goals for integrating AI into everyday work

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Some of the excellent feedback Mark Baglow Training has received:

"Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals. We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company."

"Mark is the best! ​​His expertise is unmatched. What stood out most was his ability to adapt the training pace to my learning style while ensuring I developed a thorough understanding of each concept.​ I HIGHLY recommend working with Mark."

"Mark’s delivery was clear, engaging, and very informative. His knowledge and practical examples have given us valuable skills that will make our daily work more efficient. Every section of the training can be adapted to use in our work. We have already spoken to other colleagues about how well our day went. Highly recommended Mark and will certainly be in touch again for any future training needs! Thank you Mark."

"Mark has a brilliant way of breaking things down so they’re easy to understand, no matter how complicated the topic might seem. He’s methodical and clear, but never dull! And he’s always happy to go the extra mile to ensure everyone feels supported."

"I really enjoyed the course and refreshing some lost knowledge. I will put all I have learnt into practice going forwards, found the course very helpful & useful."

"Mark was excellent!!!"

"Mark was a fantastic trainer, and spent several sessions working with me. Mark is patient and knowledgeable, getting me up to speed with specific subject areas quickly and effectively."

"I'll be referring to the training material on a regular basis to keep learning and getting used to everything we learned today."

"He was full of knowledge and made the course run very smoothly and had plenty of time to go over anything if required."

• Employees at any level

• Managers and team leaders

• Teams adopting AI tools in their workflows

• Organisations looking to improve productivity with AI

• Businesses developing responsible AI capability

No previous AI or ChatGPT experience is required.

Participants will need access to ChatGPT during the session.

Delivery format (on-site or live online) can be agreed in advance.

Developing practical AI capability supports organisational efficiency, innovation, and future-readiness.

Employees who can use AI tools confidently are better equipped to adapt to change, add value, and progress in their roles.