Change And Conflict Management

Knowledge Door

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The Change And Conflict Management is one of our most popular training courses and is perfect for those individuals who want to start a new career path as a manager, as well as established professionals who want to test their existing abilities and learn the latest techniques.

Course Curriculum

This comprehensive Change And Conflict Management course has been divided into 2 interactive lessons. This makes for a more stimulating and comprehensive study of all the essential areas of management, which also means that learners will be able to absorb the knowledge in manageable and intuitive segments and retain the vital information without even realising it.

This fully inclusive Change And Conflict Management course includes the following modules:

Learn how to increase your expertise in management by taking the following modules of this popular Change And Conflict Management course.

**Change Management**

Introduction: Change at Work

• Welcome!
• The Cycle of Change
• Sources of and Barriers to Change

Step 1: Demonstrate the Need for Change

• The First Layer of Resistance to Change
• Demonstrating the Need for Change: Applying Leverage
• What if they Still don’t Accept the Need for Change? Pattern Interrupt
• Tools for Change Leaders: Mad-Sad-Glad Exercise
• Tools for Change Leaders: Perceptual Positions

Step 2: Create a Compelling Future

• Fear and Desire as Motivators for Change
• A Compelling Future
• Stakeholder Engagement
• Tools for Change Leaders: Stakeholder Triage
• Tools for Change Leaders: Stakeholder Analysis

Step 3: Expect an Argument

• Response to Change: Introduction
• The Change Curve
• The Impact of Change on Operational Performance
• The Three Phases of a Change Program
• How to Communicate Well
• Tools for Change Leaders: Communication Plan
• Tools for Change Leaders: Progression Plan

Handling Resistance

• Resistance to Change
• The Inner Layers of the Onion
• Engage with the Resistance
• Win over Your Resisters (Part 1)
• Win over Your Resisters (Part 2)

Steps 4, 5 & 6: Leading the Change

• It’s a Project
• 99 per cent Perspiration

The following module of the Change And Conflict Management course will give the exact set of skills and information base that you’ll need to succeed in your chosen career path of management.

**Conflict Management**

Introduction to Your Conflict Management Course

• Welcome to the Course
• What are Conflict and Conflict Management?

Understand the Keys to Conflict

• The Rational and Irrational Sources of Conflict
• The Effects of Respect on Conflict
• How to Use Respect to Help Resolve Conflict

How Misunderstandings Arise... and the Solution

• How Communication Works
• How we Listen: The Four Listening Levels
• How to Listen Well

Personality Types in Conflict

• How Personality Types Conflict
• How Specific Personalities Clash at Work
• How to Avoid Personality Clash

Escalation of Conflict

• Resistance: It’s Not Conflict… yet.
• The Onion Model of Resistance
• The Signs of Conflict Escalation

De-escalating Conflict

• The Strategies for Handling Conflict
• Conflict De-escalation Process
• Conflict Handling Modes – The Thomas-Kilmann Model
• The Five Thomas-Kilmann Modes
• Getting Help from a Third Party
• How to Recover from a Broken (Professional) Relationship

Closing Section

• Good Conflict and Bad Conflict
• The Secret to Avoiding Conflict

Certificate of Achievement from Knowledge Door

On completion of the Change And Conflict Management course, you will be eligible to obtain the certificate of achievement from Knowledge Door to evidence your new skill and accomplishment, as well as your knowledge and skill set. The certification is available in PDF format, at the cost of £12, or a hard copy can be sent via post at the cost of £35.

This comprehensive Change And Conflict Management course is ideal for anyone who is looking to improve their skills and move on to more challenging roles in this sector. Completion of the Change And Conflict Management course will prove your learning potential and provide the impetus to boost their career into whatever direction they choose but gaining an up-to-date perspective of everything involving management.

The Change And Conflict Management course will provide both established professionals and relative newcomers to management with some real advantages, earning extensive knowledge acquiring new skills which will make any candidate’s CV stand out in a crowded marketplace.

There is no previous experience or specific entry requirements needed to enrol into this Change And Conflict Management course, any student from any background, and of any age, can enrol into this Change And Conflict Management course and learn at their own pace.

As long as you are seventeen years old, have a basic knowledge of the English language and are relatively comfortable with rudimentary IT skills, you will be eligible to enrol into this Change And Conflict Management course.

This Change And Conflict Management course will bring you new opportunities and new possibilities in an ever-changing job market. Gain the latest techniques, theories, knowledge and confidence that you’ll need to procure the dream job you’ve been looking for. To achieve all this and to gather more valuable credits on your CV, this course could be a critical part of your future.

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