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Certificate in Receptionist Training: Level 1 & 2 cover image

Certificate in Receptionist Training: Level 1 & 2
Skill Arts

Communication Skills | Customer Service Skills | Office Administration | Front Desk Management | Scheduling

Summary

Price
£19.50 inc VAT
Study method
Online, On Demand
Duration
1.7 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Accredited Certificate on Receptionist Course from SkillArts - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
9 students purchased this course

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Overview

Why Study This Certificate in Receptionist Training Diploma?

  • Globally, receptionist positions are projected to have a growth rate of 7% from 2020 to 2030.
  • The median salary for a receptionist in the UK is around £20,000 per year.
  • Receptionist skills are valuable across various industries, from healthcare and education to finance and technology.
  • Completing a receptionist course can equip you with sought-after skills like scheduling, communication, and software proficiency.

Learning Outcomes:

  • Develop a comprehensive understanding of the fundamental responsibilities and professional standards expected of a Receptionist.
  • Gain proficiency in providing exceptional customer service as a Receptionist, managing complaints, and building lasting customer relationships.
  • Learn to manage key administrative tasks such as document handling, mail services, and inventory management effectively as a Receptionist.
  • Master scheduling and appointment setting, optimizing front office efficiency as a Receptionist.
  • Enhance business correspondence skills, including writing emails and letters effectively as a Receptionist.

CPDQE Accreditation

This Certificate in Receptionist Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.

Dual Certificates

After completing this Certificate in Receptionist Course, you will receive a course completion certificate from Reed. Also, you will receive an Accredited Certificate of Completion From SkillArts.

Certificates

Accredited Certificate on Receptionist Course from SkillArts

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

10
sections
11
lectures
1h 44m
total

Course media

Description

Certificate in Receptionist Training Syllabus

Introduction to the Receptionist Role

  • Delve into the role and responsibilities of a Receptionist, emphasizing professional demeanor and the impact on company image.

Communication Skills

  • Master Receptionist-specific communication techniques, including effective telephone skills and handling challenging interactions at the reception.

Customer Service Skills

  • Learn essential customer service skills from a Receptionist’s perspective, including managing complaints and handling difficult visitors.

Office Administration

  • Gain insights into the administrative responsibilities critical to a Receptionist, ensuring the smooth operation of front desk activities.

Front Desk Management

  • Understand the Receptionist’s pivotal role in front desk operations, encompassing general facility management and visitor reception.

Scheduling and Time Management

  • Acquire skills in managing schedules and appointments efficiently, a key competency for a Receptionist in any business setting.

Business Etiquette and Ethics

  • Explore the principles of business etiquette and ethics through the lens of a Receptionist, focusing on professional conduct and confidentiality.

Travel and Event Management

  • Develop the Receptionist’s capabilities in organizing travel and managing events, enhancing the role's importance as an organizational facilitator.

Business Correspondence

  • Enhance your skills in professional business writing crucial for a Receptionist, ensuring clear and effective communication.

Professional Development

  • Focus on personal growth and stress management tailored for a Receptionist, exploring continuous learning and career progression opportunities.

Who is this course for?

  • Receptionist
  • Admin Support
  • Executive Personal Assistant
  • HR Assistant
  • Medical Receptionist
  • Office Admin & Receptionist

This course will pave the way for higher study in the field of Receptionist. You can enrol on higher level Receptionist courses, such as:

  • Level 3 Certificate in Receptionist
  • Level 4 Certificate in Receptionist
  • Level 5 Certificate in Receptionist
  • Level 3 Diploma in Receptionist
  • Level 4 Diploma in Receptionist
  • Level 5 Diploma in Receptionist
  • Level 3 Receptionist and Customer Service
  • Level 3 Diploma in Office Administration and Reception Skills
  • Level 3 Diploma in Office Administration
  • Level 3 Diploma in Receptionist and Administrative Skills
  • Level 3 Diploma in Receptionist Skills

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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