Certificate in Office Skills & Receptionist – Level 3

Recognised Accredited Qualification| Endorsed Certificate | Certified Unit Summery



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£12 inc VAT (was £79)
Offer ends 07 April 2020
Study method
Online, self-paced
40 Hours
Access to content
365 Days
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price

35 students purchased this course

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Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The course provides the the opportunity to gain recognised skills in:

  • Microsoft Word, Excel, Powerpoint and Outlook
  • Diary management, record keeping and filing
  • Business, report and e-mail writing
  • Handling confidential documents
  • Taking notes and meeting minutes
  • Arranging interviews and bookings
  • Delivering mail
  • Dictating, speed reading and speed typing
  • Creating an effective CV and cover letter
  • Receptionist and customer service skills

As you can see, the course covers the fundamentals of office admin and receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Here's a great opportunity to receive a valuable printed certificate and a Learner Unit Summary from ABC Awards or by Study365. These will be printed on high quality paper with the embossed official stamp respectively by ABC awards or Study365.


Endorsed by ABC Awards

Course media


This online office administrator training has been designed for 40 learning hours and covers the topic areas of this course are listed under the curriculum below.


[1] Diary Management
1.1 Purpose of Diary Management
1.2 The different types of diary system
1.3 How to work on the diary
1.4 Importance of keeping a diary system up to date
1.5 Importance of following security and confidentiality procedures when using a diary system
1.6 Diary and Time Management with Outlook 2007

2.1 Business Writing Skills
2.2 Selecting the Best Words for Your Message
2.3 Using Non-discriminatory Language in Business Communication
2.4 Using Active Verbs and Active Voice in Business Communication
2.5 Writing Effective Sentences for Business Communication
2.6 Crafting Strong and Coherent Paragraphs in Business Communication
2.7 Structuring and Organizing Your Message
2.8 Visual Design of Your Message: Consistency, Balance, Restraint & Detail
2.9 Parallelism: How to Write and Identify Parallel Sentences
2.10 Examples of Parallel Structure in Technical Writing
2.11 How to Write a Book Proposal
2.12 How to Write a Job Description
2.13 How to Write a Letter of Recommendation
2.14 How to Write a Business Thank You Letter
2.15 Introduction to Business Report Writing
2.16 General guidelines for business reports
2.17 Exploring reports
2.18 How to Prepare for Writing

3.1 Introduction to Effective Email Writing
3.2 Writing Email Messages
3.3 Email Manners

4.1 Confidential electronic documents
4.2 Confidential paperwork
4.3 What is confidentiality?
4.4 How is confidentiality regulated?
4.5 The Data Protection and Human Rights Acts
4.6 How is confidentiality enforced?

5.1 Taking Minutes

6.1 What are data management and record-keeping?
6.2 Why are Data management and record-keeping important?
6.3 The Importance of filing and shelving systems in an organization





11.1 Business Resumes & Job Applications
11.2 Parts of Your Resume: Sections & Relevant Information
11.3 Tailoring the Content of Your Resume for a Job
11.4 Formatting Your Resume: Layout & Distribution Types
11.5 The Cover Letter: Importance, Details & Format
11.6 How to Avoid Common Job Application Mistakes
11.7 Curriculum Vitae Template
11.8 How to Gather Information for Your CV
11.9 Write your CV
11.10 CV Writing Tips and Layouts
11.11 Different CV Formats
11.12 Saving a CV to Different Formats and Online CV Banks
11.13 Finishing Your CV

12.1 Effective Typing
12.2 Mac OS X Keyboard Shortcuts
12.3 Windows Keyboard Shortcuts
12.4 Mac OS X Keyboard
12.5 Windows Keyboard
12.6 Dvorak Keyboard

13.1 Introduction to Microsoft Word
13.2 First Step to MS Word
13.3 Text Editing & Formatting
13.4 Formatting Paragraph and Pages
13.5 Creating Styles, Themes, Number and Bullets
13.6 Columns & Tables
13.7 Macros and Proofing
13.8 Sharing and Reviewing Documents
13.9 Modify Word Document
13.10 Exercise Files: Microsoft Word 2016

[14] Microsoft Excel
14.1 Getting Started with Microsoft Excel
14.2 Data Entering
14.3 Creating Formulas and Functions
14.4 Formatting
14.5 IF, VLOOKUP, and Power Functions, Security & Sharing
14.6 Data Management, Data Analysis Tools
14.7 PivotTables & Macros
14.8 Exercise Files: Microsoft Excel 2016

15.1 Getting Started with Microsoft PowerPoint
15.2 Working with Presentations & Slides
15.3 Adding Pictures & Contents to Slides
15.4 Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
15.5 Preparing & Delivering Speech
15.6 Reusing and Sharing Presentations
15.7 Exercise Files: Microsoft PowerPoint 2016

16.1 Getting Started with Outlook
16.2 Adding and Connecting Accounts, Reading & Organizing Mails
16.3 Creating and Sending Mail, Creating and Working with People
16.4 Working with Delegates & Calendars
16.5 Creating Tasks and Notes, Working with Outlook Data

[17] Receptionist and Customer Service Skills
17.1 The 90: 90 Principle to create a powerful first impression
17.2 Hot Telephone Tips
17.3 Get the facts- ask the right questions
17.4 Discuss Solutions- learning to listen
17.5 Dealing with difficult customers

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Option 1 -ABC Awards

Successful learners will receive an Endorsed ABC Awards Accredited Certificate issued by ABC Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.

Option 2 -CPD Certificate

Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.


Successful candidates will be awarded a “Certificate in Office Skills & Receptionist – Level 3”. These are printed on high grade paper embossed with official Study365 or ABC awards. It is delivered right to your place in a hard back envelope to keep it in pristine condition.

Why Choose Us?

  • Our courses represent outstanding value for money
  • High quality e-learning study materials and mock exams.
  • Each course is designed by industry experts, using an innovative interactive learning approach.
  • Includes step-by-step guided videos tutorials.
  • 24/7 Access to the Online Learning Portal.
  • Anytime & Anywhere Learning.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

  • Individuals who would like to start working as an Office Administrator, Administrative Assistant or Receptionist.
  • Experienced office workers who need to brush up their skills.


Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Career path

There are many careers open to you with this qualification, such as:

  • Office Assistant
  • Administrator
  • Administrative Assistant
  • Receptionist
  • Legal Secretary
  • Veterinary Receptionist
  • Medical Receptionist
  • Executive Assistant

Questions and answers

No questions or answers found containing ''.

Monika asked:

Hello Im not located in the Uk Im leaving in Malta but can you send the certificate here as well.Which course is the best to take for office work


Dear Monika Thank you very much for your query. Successful candidates will be awarded a “Certificate in Office Skills & Receptionist – Level 3”. These are printed on high grade paper embossed with official Study365 or ABC awards. It is delivered right to your place in a hard back envelope to keep it in pristine condition. However there will be an added charge to send it out sided UK. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Fay asked:

Is there any extra fees ?


Dear Fay Thank you very much for your query. The course fee is £12, Successful learners have a choice to receive a Certificate of Achievement from CPD or ABC Awards with a subscription of £29 and £49 respectively, which is printed on high grade paper embossed with official Study365 or ABC awards . It is delivered right to your place in a hard back envelope to keep it in pristine condition. Regards, Student Support Team.

This was helpful. Thank you for your feedback.


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