Certificate in Office Skills Diploma Level 3 - CPDQE Accredited

Skill Arts

• Course 01: Certificate in Executive PA - Personal Assistant 3:00:59

  • 1: Office Skills: 1.1 An Overview of the Profession Personal Assistant 00:43
  • 2: Office Skills: 1.2 Definition of Personal Assistant 00:42
  • 3: Office Skills: 1.3 Types of Personal Assistants 00:33
  • 4: Office Skills: 1.4 Requirements for Personal Assistant 00:33
  • 5: Office Skills: 1.5 Skills that a Personal Assistant Required 00:59
  • 6: Office Skills: 1.6 Responsibilities of Personal Assistant 01:19
  • 7: Office Skills: 1.7 Commitments of Personal Assistant to The Organisation 03:43
  • 8: Office Skills: 2.1 Developing Interpersonal Skills 00:34
  • 9: Office Skills: 2.2 Interpersonal Communication and Skills 00:48
  • 10: Office Skills: 2.3 Key Interpersonal Skills 00:50
  • 11: Office Skills: 2.4 Interpersonal Skills Explained 11:01
  • 12: Office Skills: 3.1 Improving Communication Skills 00:31
  • 13: Office Skills: 3.2 Defining Communication Skills 00:28
  • 14: Office Skills: 3.3 How to Give Feedback 00:54
  • 15: Office Skills: 3.4 Active Listening 00:38
  • 16: Office Skills: 3.5 Nonverbal Communication 01:41
  • 17: Office Skills: 3.6 Customer Service 00:41
  • 18: Office Skills: 3.7 Interviews 07:27
  • 19: Care for a feedback ? 01:00
  • 20: Office Skills: 4.1 Task Management Tips 00:34
  • 21: Office Skills: 4.2 What is Task Management 00:35
  • 22: Office Skills: 4.3 Why Management is Important 00:32
  • 23: Office Skills: 4.4 Seven Major Roles that a Manager Should Adopt 00:46
  • 24: Office Skills: 4.5 Quinn’s Categories of Management Model 01:58
  • 25: Office Skills: 4.6 Task Management Tips and Techniques 03:53
  • 26: Office Skills: 5.1 Time Management Techniques 00:40
  • 27: Office Skills: 5.2 Importance of Time Management 00:47
  • 28: Office Skills: 5.3 Solving The Procrastination Problem 02:15
  • 29: Office Skills: 5.4 Maintaining an Activity List 00:48
  • 30: Office Skills: 5.5 Creating Action Plans 01:10
  • 31: Office Skills: 5.6 Keeping a To-DO List 02:08
  • 32: Office Skills: 5.7 Scheduling 01:50
  • 33: Office Skills: 6.1 Diary Management & Note Taking 00:40
  • 34: Office Skills: 6.2 Understand the definition and importance of Diary Management 03:58
  • 35: Office Skills: 6.3 Know the different types of diary management 01:30
  • 36: Office Skills: 6.4 Learn about note-taking 08:49
  • 37: Office Skills: 6.5 Develop methods and techniques for note-taking 05:03
  • 38: Office Skills: 7.1 Meeting Management & Minute Taking 00:44
  • 39: Office Skills: 7.2 Meeting Management 00:30
  • 40: Office Skills: 7.3 Different Kinds of Meetings 01:26
  • 41: Office Skills: 7.4 Common Problems During Meeting 00:30
  • 42: Office Skills: 7.5 Tips for Meeting Management 00:07
  • 43: Office Skills: 7.6 Minute Taking 00:34
  • 44: Office Skills: 7.7 Why are Minutes Important 01:02
  • 45: Office Skills: 7.8 The Characteristics of a Good Minute Taker 00:24
  • 46: Office Skills: 7.9 What Every Minute Takers Need to Know 00:22
  • 47: Office Skills: 7.10 Roles of a Minute Taker 00:23
  • 48: Office Skills: 7.11 Why We Record Meetings 00:41
  • 49: Office Skills: 8.1 Office Management and Supervision 00:38
  • 50: Office Skills: 8.2 Definition of an Office 01:12
  • 51: Office Skills: 8.3 Characteristics of an Office 02:17
  • 52: Office Skills: 8.4 Requisites of an Ideal Office 00:44
  • 53: Office Skills: 8.5 Importance of an Office 01:27
  • 54: Office Skills: 8.6 What is Office Management 00:55
  • 55: Office Skills: 8.7 Four Elements of Office Management 02:20
  • 56: Office Skills: 9.1 Networking & Relationship Management 00:39
  • 57: Office Skills: 9.2 What is Networking 00:27
  • 58: Office Skills: 9.3 Benefits of Networking 00:57
  • 59: Office Skills: 9.4 What is Social Networking 00:35
  • 60: Office Skills: 9.5 Networking Etiquette 00:48
  • 61: Office Skills: 9.6 What is Relationship 00:18
  • 62: Office Skills: 9.7 Managing Relationships with Customers 01:19
  • 63: Office Skills: 9.8 Why Do Customers Want Relationships with Suppliers 01:50
  • 64: Office Skills: 10.1 Record Keeping 00:34
  • 65: Office Skills: 10.2 What is Record-keeping 00:30
  • 66: Office Skills: 10.3 Valuable Record-keeping 00:40
  • 67: Office Skills: 10.4 Protection of Records 01:08
  • 68: Office Skills: 10.5 Advantages of Record-keeping 02:01
  • 69: Office Skills: 10.6 Disadvantages of Record-keeping 00:46
  • 70: Office Skills: 10.7 Importance of Record-keeping 02:36
  • 71: Office Skills: 11.1 Telephone Etiquette 01:13
  • 72: Office Skills: 11.2 Importance of Telephone Etiquette 01:11
  • 73: Office Skills: 11.3 Elements of Proper Phone Etiquette 01:32
  • 74: Office Skills: 11.4 Telephone Etiquettes that Should Follow 01:23
  • 75: Office Skills: 11.5 Correcting Poor Telephone Etiquettes 02:19
  • 76: Office Skills: 12.1 Managing Communication and Information 01:11
  • 77: Office Skills: 12.2 Email Communication 00:42
  • 78: Office Skills: 12.3 Categories of Email 00:55
  • 79: Office Skills: 12.4 Advantages of Using Email 01:13
  • 80: Office Skills: 12.5 Quality Communication 00:46
  • 81: Office Skills: 12.6 Adopt Email Best Practices 04:54
  • 82: Office Skills: 13.1 Presentation Skills 00:42
  • 83: Office Skills: 13.2 Presenations are About Communication 00:24
  • 84: Office Skills: 13.3 Principles for Preparing Presentations 01:28
  • 85: Office Skills: 13.4 Seven Basic Steps of Presentation 00:35
  • 86: Office Skills: 13.5 Stages of Planning a Presentation 04:00
  • 87: Office Skills: 13.6 Controlling The Audience During Presentation 01:54
  • 88: Office Skills: 13.7 Looking After Yourself 01:18
  • 89: Office Skills: 13.8 Answering Questions 01:46
  • 90: Office Skills: 14.1 Business Writing Skills 00:36
  • 91: Office Skills: 14.2 Planning and Writing Objectives 01:45
  • 92: Office Skills: 14.3 Tips to Develop Effective Business Writing Style 00:44
  • 93: Office Skills: 14.4 Business Memo 01:41
  • 94: Office Skills: 14.5 Effective Business Email Techniques 03:22
  • 95: Office Skills: 15.1 Travel Arrangements 00:32
  • 96: Office Skills: 15.2 Meeting and Travel 00:34
  • 97: Office Skills: 15.3 What is Travel Management 00:26
  • 98: Office Skills: 15.4 The Benifits of Travel Management for Companies 00:46
  • 99: Office Skills: 15.5 Travel Agent 00:35
  • 100: Office Skills: 15.6 Imporatnce of The Travel Agent 00:59
  • 101: Office Skills: 15.7 In-House Travel Agents vs External Travel Agents 01:38
  • 102: Office Skills: 15.8 Tasks of a Travel Agent 02:44
  • 103: Office Skills: 16.1 Mail Services and Shipping 00:41
  • 104: Office Skills: 16.2 What is Service Mail 00:44
  • 105: Office Skills: 16.3 Choosing The Right Parcel Delivery Company 00:50
  • 106: Office Skills: 16.4 What is Royal Mail 00:40
  • 107: Office Skills: 16.5 How to Format Royal Mail 00:47
  • 108: Office Skills: 16.6 Royal Mail in 21st Century 00:54
  • 109: Office Skills: 16.7 Sending Mail and Parcel in The UK 00:28
  • 110: Office Skills: 16.8 Sending Mail Internatinally with The UK Postal Service 01:03
  • 111: Office Skills: 16.9 Receiving Parcels from Overseas 00:32
  • 112: Office Skills: 16.10 Business Mail for Companies 01:23
  • 113: Office Skills: Stress Management 13:38
  • 114: Office Skills: Mail Services and Shipping 08:06
  • 115: Order Your Certificate 01:00

• Course 02: Effective Minute Taking Diploma 1:13:00

  • 116: Office Skills: Minute Taking An Introduction 08:00
  • 117: Office Skills: Preparing for Minute Taking 09:00
  • 118: Office Skills: At the Meeting 10:00
  • 119: Office Skills: The Structure of a Meeting 08:00
  • 120: Office Skills: Taking Notes 08:00
  • 121: Office Skills: The Minute-Taking Process 07:00
  • 122: Office Skills: Recording Decisions and Actions 07:00
  • 123: Office Skills: Business English 04:00
  • 124: Office Skills: Building Confidence 06:00
  • 125: Office Skills: Effective Minute Taking 05:00
  • 126: Order Your Certificate 01:00

• Course 03: Professional Email Writing Training 1:36:00

  • 127: Office Skills: Introduction to Professional Email Communication 11:00
  • 128: Office Skills: Fundamentals of Effective Email Writing 10:00
  • 129: Office Skills: Organising and Managing Your Emails 11:00
  • 130: Office Skills: Email Etiquettes and Developing Your Style 09:00
  • 131: Office Skills: Writing Error-free Emails 10:00
  • 132: Office Skills: Structuring Your Emails for Effectiveness 08:00
  • 133: Office Skills: Writing Different Types of Professional Emails 10:00
  • 134: Office Skills: Adapting Emails to Cultural Contexts and Audience 09:00
  • 135: Office Skills: Advanced Email Techniques 08:00
  • 136: Office Skills: Best Practices and Future Trends in Email Writing 09:00
  • 137: Order Your Certificate 01:00

• Course 04: GDPR Fundamentals Course 2:17:19

  • 138: Office Skills: Introduction to GDPR 09:36
  • 139: Office Skills: Principles of GDPR 10:27
  • 140: Office Skills: Lawful Basis for Processing Preview 14:03
  • 141: Office Skills: Rights of Data Subject 14:30
  • 142: Office Skills: Data Controller and Data Processor 11:06
  • 143: Office Skills: Data Protection 14:28
  • 144: Office Skills: Security of Data 14:04
  • 145: Office Skills: Data Breaches 12:22
  • 146: Office Skills: Workplace and GDPR 11:44
  • 147: Office Skills: Transferring Data Outside of EEA 11:01
  • 148: Office Skills: Exemptions 12:58
  • 149: Course Completion 01:00

• Final Exam 01:00

  • 150: Final Exam 01:00

• Order CPD Accredited Certificate 01:00

  • 151: Order CPD Accredited Certificate 01:00

Key Topics Covered in this Course:

Diary Dominance & Note Navigation

• Techniques for managing calendars and taking notes, centered around executive Office Skills.

Meeting Management & Minute Magic

• Best practices for organizing meetings and capturing minutes focused on sharpening Office Skills.

Office Operations & Supervision

• Strategies for supervising workflows and maintaining operational efficiency, leveraging Office Skills.

Networking & Relationship Building

• Methods to enhance professional relationships, using effective Office Skills for networking.

Record Keeping & Archiving

• Systems and practices for efficient record keeping, utilizing robust Office Skills for archiving.

Telephone Tones & Manners for Executive PA

• Techniques for professional telephone communication, enhanced by proficient Office Skills.

Email Essentials

• Crafting clear and professional emails, with a focus on precise Office Skills.

Presentation Power

• Created and delivered impactful presentations, developed through advanced Office Skills.

Mail Marvels & Shipping Solutions

• Efficient management of mail and shipping logistics, streamlined by practical Office Skills.

This course will pave the way for higher study in the field of Office Skills. You can enrol on higher level Office Skills courses, such as:

• Level 2 Certificate in Business Administration (Office Skills)
• Level 2 Certificate in Customer Service (Office Skills)
• Level 2 Certificate in IT User Skills (Office Skills)
• Level 2 Certificate in Team Leading (Office Skills)
• Level 3 Certificate in Business Administration (Office Skills)
• Level 3 Certificate in Customer Service (Office Skills)
• Level 3 Certificate in IT User Skills (Office Skills)
• Level 3 Certificate in Team Leading (Office Skills)

This Office Skills Training does not have any prerequisites or formal requirements.

• Personal Executive Assistant
• Receptionist
• Office Assistant
• Support Secretary
• Office Manager
• Personal Concierge
• Executive Assistant

There are currently no Q&As for this course. Be the first to ask a question.