Certificate in Hotel Receptionist Training - Level 3

Recognised Accredited Qualification| Endorsed Certificate | Certified Unit Summery



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£12 inc VAT (was £79)
Offer ends 11 August 2020
Study method
Online, self-paced
70 Hours
Access to content
365 Days
No formal qualification
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • Certificate of completion available to purchase separately
  • TOTUM card is available to purchase separately What's this?

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Would you like enormous earning potential? Do you want a career with plenty of room for progression?

If the answer is yes, then this is the course for you. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Get qualified and add a well-recognised certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Hotel Receptionist duties to the highest standards. This role allows progression and is in high demand at the moment, so once qualified, you will enjoy the perks.

The course is taught in modules and learners will study various useful subjects, like Microsoft Excel, Word, and PowerPoint, so it is an opportunity to enhance your computer skills. Other modules include database management, email writing, organising meetings, the reservation process and customer service. In addition, the course goes over how to deal with security issues, so you’ll be fully equipped to handle any situation. As you can see, this course gives a full education and will prepare candidates for a successful career in the hospitality industry.

The Course will strengthen your customer support skills as it is an essential element to working in the hospitality industry. You will acquire many great traits to handling receptionist duties in the front-office. Learn to greet potential customers and reserve guest rooms. Once qualified in the Certificate in Hotel Receptionist Training – Level 3, you will gain a set of skills that will help you progress quickly to the next level in your career.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Here's a great opportunity to receive a valuable printed certificate and a Learner Unit Summary from ABC Awards or by Study365. These will be printed on high quality paper with the embossed official stamp respectively by ABC awards or Study365.


Endorsed by ABC Awards

Course media


This online Professional Receptionist Training course is designed for 70 guided learning hours and you will study the topics listed under the course curriculum.


[1] Professional Receptionist Training Course Objectives
1.1 The Receptionist Role

[2] The 90: 90 Principle To Create A Powerful First Impression
2.1 Whereas General Receptionist may responsible for
2.2 Why is creating a good first impression so important when dealing with customers as a receptionist?
2.3 How can we increase personal credibility?
2.4 The 10 40 50 Principle
2.5 What is surprising is the balance of these three factors
2.6 Low Credibility behavior

[3] Hot Telephone Tips
3.1 Answer within three to five rings
3.2 Greet Caller “Good Morning/Afternoon (company name) Jane speaking how can I help you”
3.3 Have a pen and paper ready
3.4 Listen to query
3.5 Ask Questions
3.6 Get and use the clients name, telephone number and address
3.7 Take ownership of any issues
3.8 Offer a range of solutions
3.9 Summarise and agree action with the caller
3.10 Under promise and over deliver

[4] Get The Facts- Ask The Right Questions
4.1 What type of questions can you use to identify client/ customer needs?

[5] Discuss Solutions- Learning To Listen
5.1 Why is listening important?
5.2 What is active listening?

[6] Dealing With Difficult Customers
6.1 Build Rapport
6.2 Get the Facts
6.3 Discuss Solutions
6.4 Take Action

[7] Practice Good Telephone Skills
7.1 Presenting a professional image
7.2 Speaking Style
7.3 Usage of Tone
7.4 Usage of Language
7.5 Do’s & Don'ts

[8] Managing Database And Company Files
8.1 Managing Files: Basic Concepts
8.2 Database Management Systems
8.3 Database Models
8.4 Data Mining
8.5 Databases & The Digital Economy
8.6 Using Databases to Help Make Decisions
8.7 The Ethics of Using Databases
8.8 Artificial Intelligence

[9] Booking Or Reservation Procedure
9.1 Learning Objective
9.2 Reservations
9.3 Seven sources of reservations
9.5 The phonetic alphabet
9.10 Important Notes When Taking Room Reservations
9.11 Basic Phraseologies of Reservation Agents
9.12 Reservation Form

[10] Deal Effectively With Security And Safety Issues
10.1 The Health and Safety at Work Act 1974
10.2 Ways of managing risks
10.3 Risk assessment
10.4 Safe product use
10.5 Safety markings on products
10.6 Consumer safety & the law

[11] Successful Meetings & Minutes
11.1 Definition
11.2 The Purpose of a Meeting
11.3 Why have minutes?
11.4 Before the Meeting
11.5 Pre-meeting Prep for Note Taker
11.6 After the meeting -Writing up
11.7 Action Point Register with Risks
11.8 Proof Reading
11.9 Barriers to note taking...
11.10 Punctuation
11.11 Common Grammar Errors
11.12 What skills does a great note-taker need?

[12] Meeting Arrangements
12.1 Purposes and desired outcomes for meetings
12.2 Structuring an agenda
12.3 Who should be involved in meetings
12.4 Meeting roles
12.5 Being an effective meeting participant
12.6 Physical arrangements to help the meeting run more smoothly
12.7 Opening and closing the meeting
12.8 Setting ground rules
12.9 Decision-making methods
12.10 Key meeting-related facilitation skills

[13] Arranging Business Travel And Accommodation
13.1 Business travel
13.2 Arranging business travel
13.3 Travel and accommodation request form
13.4 Booking travel and accommodation
13.5 Planning business travel
13.6 Methods of payment

[14] Email Tutorial
14.1 What is Email?
14.2 Who are the E-mail providers?
14.3 Create an Email Account
14.4 On the Desktop, Open the Browser
14.5 Attach A File to Your Email
14.6 Replies and Forwarding
14.7 Basic Guidelines for Email

[15] How To Use Social Media To Promote Your Company
15.1 What is social media?
15.2 Why does my company need social media?
15.3 How can social be a springboard for success in other marketing channels?
15.4 Building and engaging a community
15.5 How to get social media buy-in
15.6 How to share and publish your content
15.7 Social Media Best Practices
15.8 Social Media Metrics and ROI
15.9 Facebook
15.10 Twitter
15.11 Google+
15.12 LinkedIn
15.13 YouTube and Pinterest
15.14 Blogging

[16] Minute Taking
16.1 Introduction
16.2 Purpose
16.3 Preparation
16.4 During the meeting
16.5 The ABCs of minute-taking
16.6 Conclusion

[17] Microsoft Excel Tutorial

[18] MS PowerPoint Tips

[19] MS Word Tips & Tricks

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Option 1 -ABC Awards

Successful learners will receive an Endorsed ABC Awards Accredited Certificate issued by ABC Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.

Option 2 -CPD Certificate

Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.


Successful candidates will be awarded a Certificate in Hotel Receptionist Training - Level 3. These are printed on high grade paper embossed with official Study365 or ABC awards. It is delivered right to your place in a hard back envelope to keep it in pristine condition.

Why Choose Us?

  • Our courses represent outstanding value for money
  • High quality e-learning study materials and mock exams.
  • Each course is designed by industry experts, using an innovative interactive learning approach.
  • Includes step-by-step guided videos tutorials.
  • 24/7 Access to the Online Learning Portal.
  • Anytime & Anywhere Learning.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

  • Individuals hoping to work in the hospitality industry
  • Those already working in the hospitality industry.


Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Career path

Upon successfully completing the Certificate in Hotel Receptionist Training - Level 3, you will receive a recognised qualification that will prove your expertise in the industry. Given below are job titles you can land, along with the average UK salary per annum

  • Hotel Receptionist - £16,377 per annum
  • Telephone Operator - £16,556 per annum
  • Front-Desk Receptionist - £16,884 per annum

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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