Customer Service Support training course
Customer Service Support is one of the important and leading department and function of business to communicate with their customers on proper time to guide them about services.
Enhance the knowledge and skills of Customer Service Support through UK PD Academy’s Certificate in Customer Support. The UK PD Academy has successfully included the Customer Service Support certification program into online portal and now offers the candidates a golden opportunity to enroll on Customer Service Support Training course. Each and every one of us serves customers, whether we realize it or not. Customer Service Support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach Customer Service support. The customer experience begins long before the purchase is made. Besides, the importance of customer service for businesses; the discipline is also responsible for providing a number of career opportunities to new learners.
Aim of Certificate in Customer Support course is to provide Training Candidate with the basic Understanding toward the Customer Services and State what is difference between customer service and customer support. Another aims to Customer Support certificate is to develop understanding of candidate with challenges to customer support and different Applications use in organisations customer support. Identify and develop online customers support documentation and learn to be proactive in customer support.
Some of the Key Learning Objectives of Customer Support Training course is:
- Define customer support
- Know the different venues for customer support
- Recognize challenges of customer support
- Learn different applications
- Know proper forms of documentation
- Learning to be proactive in customer support
To achieve Customer Support Training Certificate learner must have to achieve Mandatory Modules with UK Professional Development Academy.
- What is Customer Service?
- Web Chats
- Multi Channel Apps
- Support Ticket Apps
- Feed Back
- Be Proactive
Course / Training Format
After successful enrolment, learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of Training Manual.
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts). Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).
The minimum time period to complete this training is 4 Week. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Training via Learning Platform for 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
"After completion of Course Student Need to pay for Certificate from UKPDA"
Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Certificate of Completion (PDF format) = £27
Certificate of Completion (Hardcopy) = £35 + postage charges £9
Who is this course for?
The Customer Support Training course is purposely designed for the managers and customer support officers to connect with their employees and customers on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Without any prior knowledge in Customer Services the learners can take this course and in addition to this there are no age restrictions. Thus anyone who is passionate and ambitious about Customer Support can take the course. There are no specific dates or deadlines for admission and you can enrol anytime on this course.
There are no precise requirements for Customer Support Training Certificate as no prior knowledge and experience of Customer Support and handling customer’s emotions is required.
Students seeking to enrol for this course should meet the following requirements;
- Basic knowledge of English Language & Basic Computer Skills
- Be age 16 years or above
After taking this course you will be eligible for number of career paths such as;
- Administrative Officer
- Customer Support Officer
- Business Development Officer
Questions and answers
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