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Certificate in Customer Service with Negotiation & Communication Skills - CPD Certified cover image

Certificate in Customer Service with Negotiation & Communication Skills - CPD Certified
Skill Arts

03 Premium Courses | CPDQE Accredited | Dual Certificates | Lifetime Access | Easy Refund

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Accredited Certificate of Completion From SkillArts. - Free
  • Reed Courses Certificate of Completion - Free
  • Reference Letter - £3
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Why Study This Certificate in Customer Service with Negotiation & Communication Skills - CPD Certified?

Elevate your career with our CPD Certified Certificate in Customer Service, enhancing your negotiation and communication skills. Gain comprehensive training in Customer Service essentials, from handling tough interactions to mastering effective communication strategies. Prepare to excel in Customer Service roles with our expert-guided courses.

Learning Outcomes:

  • Master core Customer Service principles and practices.
  • Enhance Customer Service with advanced negotiation skills.
  • Communicate effectively in various Customer Service scenarios.
  • Develop empathy and respect in Customer Service interactions.
  • Apply GDPR principles within Customer Service contexts.

CPDQE Accreditation

This Customer Service Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.

Dual Certificates

After completing this Customer Service Course, you will receive a course completion certificate from Reed. Also, you will receive an Accredited Certificate of Completion From SkillArts.

Certificates

Curriculum

3
sections
29
lectures
2h 59m
total

    • 1: How to succeed in a customer service job (1) 00:41
    • 2: L1+L2 - Made with Clipchamp 03:53
    • 3: L5+6 - Made with Clipchamp 11:33
    • 4: L9 - Made with Clipchamp 06:58
    • 5: L10 15:13
    • 6: L11 - Made with Clipchamp 02:40
    • 7: L12 - Made with Clipchamp 00:36
    • 8: L12+14 - Made with Clipchamp 04:15
    • 9: L13 - Made with Clipchamp 10:39
    • 10: L13+15 - Made with Clipchamp 12:05
    • 11: L14 - Made with Clipchamp 02:07
    • 12: L15 - Made with Clipchamp 01:25
    • 13: output(video-cutter-js.com) 01:02

    • 14: Module 1 An Understanding of Negotiation 08:21
    • 15: Module 2 The Preparation Process 08:41
    • 16: Module 3 Building The Foundation 08:07
    • 17: Module 4 Phase One — Exchanging Information 05:51
    • 18: Module 5 Phase Two — Bargaining, part-1 04:02
    • 19: Module 5 p2 Few more of Phase Two 07:10
    • 20: Module 6 Phase Three — Closing 06:08
    • 21: Module 7 How To Deal With Difficult Situations 06:55
    • 22: Module 8 Adapting Negotiation By Communication 09:44

    • 23: Module 1 part 1 Introduction to Communication skil 04:14
    • 24: Module 1 part 2 Effective Listening Skills 04:41
    • 25: Module 2 part 1 Behaviour Styles 03:01
    • 26: Module 2 part 2 Few more on Behaviour Styles 03:53
    • 27: Module 3 Communication Barriers 06:22
    • 28: Module 4 Asking Questions 09:25
    • 29: Module 5 Learning to Communicate Assertively 08:39

Description

This Bundle Comes with the following Course

Course 01: Customer Service 101
  • Explore foundational Customer Service topics including cultural respect, empathy, GDPR compliance, and effective negotiation techniques. Learn practical skills for acing job interviews and analyzing offers, managing difficult Customer Service scenarios, and enhancing language skills for superior Customer Service delivery.
Course 02: Negotiation Skills
  • Delve into the phases of negotiation crucial for Customer Service: information exchange, bargaining, and closing. Develop strategies for handling difficult Customer Service negotiations and adapting tactics based on communication styles.
Course 03: Communication Skills
  • Study key aspects of communication essential for Customer Service, such as understanding different behavior styles, overcoming communication barriers, and practicing assertive communication. Focus on the importance of listening and building rapport to enhance Customer Service effectiveness.

Who is this course for?

This course will pave the way for higher study in the field of . You can enrol on higher level courses, such as:

  • Level 2 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 2 Certificate in Principles of Customer Service
  • Level 3 Certificate in Principles of Customer Service
  • Level 3 Diploma in Customer Service (RQF)
  • Level 4 Diploma in Customer Service Management

Career path

  • Customer Service Representative
  • Customer Service Executive
  • Customer Service Manager
  • Customer Service Assistant
  • Customer Service Advisor
  • Customer Service agent

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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