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Certificate in Customer Service - Representative at QLS Level 3

QLS Endorsed & CPD Certified | FREE Hardcopy QLS Certificate | Tutor Support | Lifetime Access | Free Assessment


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Summary

Price
£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Achievement
Certificates
  • CPD Accredited PDF Certificate - Free
  • QLS Certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial—it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role.

Join our Customer Service - Representative course today and become a master of customer satisfaction.

Course Learning Outcomes:

  • Develop a deep understanding of Customer Service - Representative principles
  • Learn strategies to boost customer satisfaction and retention
  • Master techniques to effectively deal with difficult customers
  • Gain insights into the financial impact of exceptional customer service
  • Acquire skills to provide outstanding phone support
  • Understand the psychology behind customer purchasing decisions

Achievement

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

QLS Certificate

Digital certificate - Included

Course media

Description

★★Certificate in Customer Service - Representative at QLS Level 3★★

  • Module 1: WHY Customer Service Is CRITICAL To Your Business!
  • Module 2: Good Isn’t Good Enough!
  • Module 3: We Are ALL in the “Helping Field”
  • Module 4: Providing “Concierge” Level Of Service
  • Module 5: The 5 Tenets Of TQM
  • Module 6: How To Boost Customer Satisfaction
  • Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!
  • Module 8: More Money––Through Customer Retention
  • Module 9:How Much Is A Customer Worth?
  • Module 10: Do You Understand Your Customer?
  • Module 11: Dealing With Difficult Customers
  • Module 12: “LEAP” Into Customer Service!
  • Module 13: Exceptional Phone Service
  • Module 14: WHY Customers Buy From YOU! $$$
  • Module 15: BONUS LECTURE!!! FINAL TIPS!!!

Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme

Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10.

Endorsement

The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.

Who is this course for?

★★Certificate in Customer Service - Representative at QLS Level 3★★

Who is this course for:

  • Customer Service Representative
  • Client Support Specialist
  • Customer Success Manager
  • Front Desk Coordinator
  • Guest Services Associate
  • Call Center Agent

Requirements

★★Certificate in Customer Service - Representative at QLS Level 3★★


To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection.

Career path

★★Certificate in Customer Service - Representative at QLS Level 3★★

Career Path:

  • Customer Service Representative
  • Call Center Agent
  • Retail Sales Associate
  • Receptionist
  • Administrative Assistant
  • Client Support Specialist

Questions and answers

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FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.