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Certificate in Customer Service Management cover image

Certificate in Customer Service Management
Severn Business College Ltd

Severn Learn: Join our online short course and earn your certification for just £199.

Summary

Price
£199 inc VAT
Or £66.33/mo. for 3 months...
Study method
Online
Course format
Video with transcript
Duration
25 hours · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
Certificates
  • Certificate of Achievement - Free
Assessment details
  • True/False Questions (included in price)
Additional info
  • Tutor is available to students

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Overview

Course Overview:

The Certificate in Customer Service Management is designed for professionals seeking to enhance their customer service skills and leadership capabilities. This comprehensive program provides participants with the essential knowledge, tools, and best practices required to manage customer interactions effectively, resolve conflicts, and build strong customer relationships. Whether you are an aspiring customer service manager or looking to refine your skills, this course will help you develop a customer-centric approach that drives satisfaction and business success.

This course includes:

  • Introduction to Customer Service Excellence
  • Communication Skills for Customer Service
  • Handling Customer Complaints and Conflict Resolution
  • Enhancing the Customer Experience
  • Technology in Customer Service Management
  • Leadership in Customer Service

Certificates

Assessment details

True/False Questions

Included in course price

Description

Course Objectives:

Upon completion of this certificate program, participants will be able to:

  • Understand the fundamental principles of customer service management.
  • Develop effective communication and active listening skills.
  • Handle customer inquiries, complaints, and conflict resolution professionally.
  • Enhance customer experience through service excellence and innovation.
  • Utilize technology and customer relationship management (CRM) systems.
  • Implement strategies to improve customer satisfaction and loyalty.
  • Lead and motivate customer service teams for optimal performance.

Learning Process:

The learning process involves the study of resources, the practical application of skills and knowledge, followed by assessment and certification.

Assessment:

The assessment is performed via a selection of multiple-choice or true/false questions.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, KYC, Business, Retail
Related searches: Business management courses, Management courses, Retail management courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.