Cambridge Management and Leadership School Ltd
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This course is suitable for learners who are at any stage of their career in Customer Services. By the end of this course, you should be able to:
- identify the principles of good customer service
- organise and deliver excellence in customer service
- identify organisation policies to deal with customer requirements
- analyse customer service feedback and plan for improvement
After completing this course, you will:-
Be able to identify the principles of good customer service
Be able to organise and deliver customer service
Be able to identify organisation policies to deal with customer requirements
Be able to develop a model of customer service excellence.
This course includes only one module which covers key topics relating to customer services to meet above learning objectives. In this course you will learner how to
- communicate effectively
- deal with customers
- deliver customer services to difficult customers
- monitor and solve customers’ queries
- gather, analyse, and interpret customer feedback
- improve yourself to provide excellence in the customer services
- develop an in-depth understanding of your customers
- enhance your customers’ satisfaction
- apply management principles in your performance to provide quality services
Continuous professional development (CPD)
This course also provides continuous professional development to individuals. 1 hour of learning will give you 1 CPD point.
How will you study
Our learning portal will be available to you study 24/7. You can use your Desktop Computer, Laptop, Mobile or Tablet anytime in a flexible way to study entirely online.
Assessment methods include Multiple-Choice Questions (MCQs) and/or short questions.
Results and Certificate
You will get your MCQs results instantly after you complete the test while short questions result, and certificates will be issued within 3 working days.
Additional Information (Note) – Assessment fee is £25 payable before you start the course.
Who is this course for?
This qualification is useful for individuals from all over the world who are already on job for career enhancement/professional development or re-entering employment after a period of absence and for those who are seeking a career change to customer services.
This qualification is open to all learners without any entry restrictions.
After completion of this course, you will have a wide range of employment opportunity to work as a Customer Service Officer, Call centre Agent, Relationship Manager, Contact Centre Manager, Customer Service Team Leader, or Customer Relationship Adviser.
Questions and answers
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How much is the examination for the qualification?
Dear Janice, thank you for your message. The assessment fee which is an assignment will cost £25.This was helpful. Thank you for your feedback.
I am currently recovering from an illness.would I still be able to take this course?
Dear Jane, yes you can study online (flexible) as a self-paced learner.This was helpful. Thank you for your feedback.
How many hours overall should this course take in general?
It is a short professional development course which you can complete a flexible virtual learning environment in 1 week or maximum in 1 month.This was helpful. Thank you for your feedback.