Certificate in Customer Service Management

Learn online with support a course developed on customer service standard

Cambridge Management and Leadership School Ltd


£250 inc VAT
Or £41.67/mo. for 6 months... Read more
Study method
Online, self-paced
Level 2 Certificate in Customer Service Management
13 CPD hours / points
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • Tutor is available to students

26 students purchased this course

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This course is suitable for learners who are at any stage of their career in Customer Services. By the end of this course, you should be able to:

  • identify the principles of good customer service
  • organise and deliver excellence in customer service
  • identify organisation policies to deal with customer requirements
  • analyse customer service feedback and plan for improvement

Learning Objectives

After completing this course, you will:-

  • Be able to identify the principles of good customer service

  • Be able to organise and deliver customer service

  • Be able to identify organisation policies to deal with customer requirements

  • Be able to develop a model of customer service excellence.


Level 2 Certificate in Customer Service Management


13 CPD hours / points
Accredited by EBMA


This course includes only one module which covers key topics relating to customer services to meet above learning objectives. In this course you will learner how to

  • communicate effectively
  • deal with customers
  • deliver customer services to difficult customers
  • monitor and solve customers’ queries
  • gather, analyse, and interpret customer feedback
  • improve yourself to provide excellence in the customer services
  • develop an in-depth understanding of your customers
  • enhance your customers’ satisfaction
  • apply management principles in your performance to provide quality services

Continuous professional development (CPD)

This course also provides continuous professional development to individuals. 1 hour of learning will give you 1 CPD point.

How will you study

Our learning portal will be available to you study 24/7. You can use your Desktop Computer, Laptop, Mobile or Tablet anytime in a flexible way to study entirely online.

Assessment Methods

Assessment methods include Multiple-Choice Questions (MCQs) and/or short questions.

Results and Certificate

You will get your MCQs results instantly after you complete the test while short questions result, and certificates will be issued within 3 working days.

Additional Information (Note) – Assessment fee is £25 payable before you start the course.

Who is this course for?

This qualification is useful for individuals from all over the world who are already on job for career enhancement/professional development or re-entering employment after a period of absence and for those who are seeking a career change to customer services.


This qualification is open to all learners without any entry restrictions.

Career path

After completion of this course, you will have a wide range of employment opportunity to work as a Customer Service Officer, Call centre Agent, Relationship Manager, Contact Centre Manager, Customer Service Team Leader, or Customer Relationship Adviser.

Questions and answers

No questions or answers found containing ''.

Janice asked:

How much is the examination for the qualification?


Dear Janice, thank you for your message. The assessment fee which is an assignment will cost £25.

This was helpful. Thank you for your feedback.

Isaac asked:

Do you give referrals to organizations seeking Customer Service staffs from among your trained students?


Yes we can refer.

This was helpful. Thank you for your feedback.

jane asked:

I am currently recovering from an illness.would I still be able to take this course?


Dear Jane, yes you can study online (flexible) as a self-paced learner.

This was helpful. Thank you for your feedback.

Oliver asked:

How many hours overall should this course take in general?


It is a short professional development course which you can complete a flexible virtual learning environment in 1 week or maximum in 1 month.

This was helpful. Thank you for your feedback.

Chris asked:

What is the total number of study hours for this course?


Hi, it is a short course, you may need a day or two to complete & then write assignment to submit.

This was helpful. Thank you for your feedback.

Keasha asked:

How much for exams and/or assessments?


£25 is assessment fees.

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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