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Certificate in Customer & Customer Service


Graduate School of Management

Summary

Price
£600 inc VAT
Or £50.00/mo. for 12 months... Read more
Study method
Online, self-paced
Duration
60 Hours
Qualification
Level 3 Diploma in Customer Service
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately

4 students purchased this course

Overview

**Cost displayed is only for the course material**

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.

Keeping your customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. Excellent customer service can turn into positive word of mouth.

Note: -This course is offered on special discounted price on REED only and does not include awarding body accreditation charges. If you require NCFE Endorsed certificate at the end of the course, learner needs to inform us in advance and have to pay £140 for assessment and accreditation fee which includes postal charges.

Qualification

Level 3 Diploma in Customer Service
Awarded by NCFE CQ

Description

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.

Keeping your customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. Excellent customer service can turn into positive word of mouth.

Modules Included in the course: -

  • Customer Service Intro
  • Defining Customer Needs
  • Customer & Marketing
  • Created Delighted Customers
  • External Influence

Who is this course for?

This course is for the people who are working in the environment where they face the customers and have to deal with the customer on the daily basis. This course will give them the confidence and knowledge in dealing with different kind of customers.

Requirements

Good English language skills with an access to internet.

Note: -This course is offered on special discounted price on REED only and does not include awarding body accreditation charges. If you require NCFE Endorsed certificate at the end of the course, learner needs to inform us in advance and have to pay £140 for assessment and accreditation fee which includes postal charges.

Career path

The Course is recommended for following individuals:-

  • Customer service manager
  • Customer service representative
  • Retail supervisor
  • Retail Manager
  • Managers
  • Assistant Manager
  • Office Manager
  • Receptionist
  • Office Admin officer
  • Customer Relation officer
  • PR Manager

Questions and answers


No questions or answers found containing ''.


- asked:

I try again, what is the price for the exam? Example: I take this course to £60, and afterward I have to pay for the exam £10000. No answer, I am out.

Answer:

That’s what we are telling you there is no exam only assignment and you need to pay £140 which includes assignment checking and awarding body certification from NCFE once you pass the assignment.

This was helpful. Thank you for your feedback.

- asked:

What is the price for the exam?

Answer:

This course is offered on special discounted price on REED only and does not include awarding body accreditation charges. If you require NCFE Endorsed certificate at the end of the course, learner needs to inform us in advance and have to pay £140 for assessment and accreditation fee which includes postal charges.

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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