Certificate in Customer & Customer Service
Graduate School of Management
Summary
- Exam(s) / assessment(s) not included in price, and must be purchased separately
Overview
**Cost displayed is only for the course material**
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.
Keeping your customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. Excellent customer service can turn into positive word of mouth.
Note: -This course is offered on special discounted price on REED only and does not include awarding body accreditation charges. If you require NCFE Endorsed certificate at the end of the course, learner needs to inform us in advance and have to pay £140 for assessment and accreditation fee which includes postal charges.
Description
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.
Keeping your customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. Excellent customer service can turn into positive word of mouth.
Modules Included in the course: -
- Customer Service Intro
- Defining Customer Needs
- Customer & Marketing
- Created Delighted Customers
- External Influence
Who is this course for?
This course is for the people who are working in the environment where they face the customers and have to deal with the customer on the daily basis. This course will give them the confidence and knowledge in dealing with different kind of customers.
Requirements
Good English language skills with an access to internet.
Note: -This course is offered on special discounted price on REED only and does not include awarding body accreditation charges. If you require NCFE Endorsed certificate at the end of the course, learner needs to inform us in advance and have to pay £140 for assessment and accreditation fee which includes postal charges.
Career path
The Course is recommended for following individuals:-
- Customer service manager
- Customer service representative
- Retail supervisor
- Retail Manager
- Managers
- Assistant Manager
- Office Manager
- Receptionist
- Office Admin officer
- Customer Relation officer
- PR Manager
Questions and answers
I try again, what is the price for the exam? Example: I take this course to £60, and afterward I have to pay for the exam £10000. No answer, I am out.
Answer:That’s what we are telling you there is no exam only assignment and you need to pay £140 which includes assignment checking and awarding body certification from NCFE once you pass the assignment.
This was helpful.What is the price for the exam?
Answer:This course is offered on special discounted price on REED only and does not include awarding body accreditation charges. If you require NCFE Endorsed certificate at the end of the course, learner needs to inform us in advance and have to pay £140 for assessment and accreditation fee which includes postal charges.
This was helpful.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.