Diploma in Customer Service - Level 5 CPD Accredited

Customer Service

** 4 Courses Bundle**

**FREE PR Course****FREE Problem Solving course **FREE COVID-19 Course

Certificate in Customer Service QLS Level 5. Additional CPD Accredited Customer Service Certificate with 120 CPD points available with no extra study. This Customer Service course comes with easy to understand e-learning study materials.

Customer Service

Endorsed Diploma in Customer Service. Whether currently working in a Customer Service capacity or considering a change in direction, our Level 5 Customer Service could be just the ticket! Study in your own time from any location worldwide, for the opportunity to earn an accredited award from a recognised body! Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you’re capable of! Flexible distance learning, with absolutely no time restrictions or deadlines to worry about!

What Will I Learn From This Certificate in Customer Service

Key skills, talents and knowledge picked up along the way include:

• A detailed understanding of the importance of quality customer service
• The confidence to handle challenging customers and difficult situations
• The ability to nurture and develop meaningful customer relationships
• Advanced communication skills for customer service applications
• The opportunity to climb the career ladder in a customer service setting

Why Students prefer this Customer Service Diploma from BOLC:

• Fully Endorsed Customer Service Course
• Customer Service Specialist Tutors
• The course does not expire till you successfully complete it
• The option to take study breaks at any time at no extra cost
• No deadlines, no time restrictions and no fixed schedules
• All required study materials and supporting documentation included as standard –
• no additional costs or expenses at any time.
• Online assessments to test your new skills and knowledge
• The opportunity to enhance and improve your CV and career prospects.
• The opportunity to study from any location in the world.

*** 3 Free Gifts included in the Customer Service ***

***FREE PR Course***

This Free PR course covers the following topics:

• Introduction to Public Relations
• Definitions of Public Relations
• Elements in Public Relations
• The Public Relations Process
• Benefits of Public Relations
• Plus more

***FREE PR Course***

This Free Problem Solving covers the following topics:

• Pyramid Structure
• Identifying Our Values
• Setting Goals
• Establishing Priorities
• Problem Solving in Action
• Gathering Support
• Making the Change

***FREE COVID-19 Course***

This Free Covid-19 covers the following topics:

• What Are Coronaviruses?
• What is COVID-19?
• What Are the Symptoms of COVID-19?
• Is it a Cold, the Flu or COVID-19?
• Mild vs Severe Infection
• How is the Coronavirus Transmitted?
• How to Protect Others from COVID-19
• When to End Self-Isolation at Home
• Is There a COVID-19 Vaccine?
• Is There a Treatment for COVID-19?
• Is it Safe to Take Ibuprofen for COVID-19?
• What Happens Next?

***This offer ends soon***

Customer Service

Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Customer Service - Course! whether or not new Customer Service or wanting to advance an existing position, this endorsed Customer Service Course may build all the distinction. determine what makes the distinction between superior and substandard Customer Service, exploring the capabilities, qualities and character traits of the best Customer Service representative.

Customer Service

If looking to enhance your CV and improve your career prospects for life, Brentwood Open Learning College is standing by to help!

Quality Licence Scheme

This Customer Service course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Customer Service

Course Benefits

When studying for a Customer Service Certificate Level 5 with Brentwood Open Learning College, every candidate enjoys the following benefits:

1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
4. Complete access to recommend reference books, study aids and more via our extensive e-library.
5. The opportunity to earn a endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service

This Level 5 course teaches essential elements of Customer Service and explains how these can be implemented for the success of a business. The Level 5 also covers dealing with difficult situations, the importance/value of Customer feedback and how to handle complaints in an effective and beneficial manner. If you wish to implement an effective Customer Services programme in your organisation or simply want to develop skills for a rewarding career in roles this Level 5 is ideal for you. Providing efficient Customer Services is vital for every business.

Course Syllabus of Customer Service:

This Level 5 course covers the following modules:

Unit 1 - Customer Services : An Introduction

This Customer Service unit covers the following topics:

• Elements of Customer Service:
• Classification of Customer Service
• Service Quality & Customer Service
• Effects of Poor Service on a Business
• Benefits of a Customer-Centred Organization
• Customer Satisfaction
• Knowing your Customer’s Needs and Requirements
• Changing Nature of Customer Service
• Reasons for Developing Long-Term Relationships with
• Importance of Customer Feedback and Complaints
• Plus More

Unit 2 - Strategies for Understanding Your Customers

This Customer Service unit covers the following topics:

• Identifying Customer Expectations
• Listening, Questioning and Confirming
• Benefits of Meeting Expectations
• Means of Identifying Customer Needs
• Triggers and Customer Needs
• Plus More

Unit 3 - The Customer-Focused Organization

This Customer Service unit covers the following topics:

• Style Of Leadership
• The Creation of a Customer-Focused Environment
• Performance Management
• Coaching and Development
• Developing a Reward and Recognition Scheme
• Criteria for Rewards
• Plus More

Unit 4 - Creating Customer Service Strategy

This Customer Service unit covers the following topics:

• Involvement of the Top Management
• The Role of the Manager and the Role of the Leader
• Important Areas of Focus for Customer Service Strategy
• Establishing a Customer-Focused Culture
• Plus More

Unit 5 - Customer Services: Implementing a Service Excellence Strategy

This Customer Service unit covers the following topics:

• Marketing a Service Strategy
• Engender Ownership
• Continuous Improvement
• Establish a Steering Group
• Plus More

Unit 6 - Advance Training & Development for Effective Customer Service

This Customer Service unit covers the following topics:

• Importance of Training and Development in Customer Service
• Identifying Training and Development Objectives
• Training and Development Methods
• Building Customer Service into all Training and Development Activities

Unit 7 - Building strong relationship with Customers

This Customer Service unit covers the following topics:

• Incentives and Loyalty Schemes
• Sales-Force Automation
• Marketing Automation
• Operational CRM
• The Goal of CRM (Customer Relationship Management)
• The Primary Stages of the CRM Value Chain

Unit 8 - Effective Communication

This Customer Service unit covers the following topics:

• Importance of Effective Communication
• Developing A Communication Strategy
• Communicating Service To External Customers
• Communication of Service Quality to the Internal Customer
• Training Material

Unit 9 - Concept of Empowerment & Ownership

This Customer Service unit covers the following topics:

• Valued People Value Customers
• Myths about Empowerment
• Empowerment is Appropriate for All Organisations
• Building Staff Confidence to Ensure Ownership of Complaints
• Developing a Set of Discretionary Awards

Unit 10 - The Right Way to Manage Unprofitable Customers

This Customer Service unit covers the following topics:

• Dealing with Unprofitable Customers
• Customer Behaviour and Customer Behaviour Database
• Customer Value Analysis
• Change Unprofitable Customers into Profitable Customers
• Evaluating Your Customers’ Value, Segment by Segment

Unit 11 - Handling complaints

This Customer Service unit covers the following topics:

• Performance Response Standards
• Reasons for Customer Grievances
• Type of Complainers
• Complaint Management
• The Complaint Management Process
• Guidelines For Handling Complaints
• Complaints Analysis Reports
• Resolving Problems and Quality-Improvement Activities

Unit 12 - Importance of Feedback in Customer Service

This Customer Service unit covers the following topics:

• Barriers to Listening
• The Monitoring of Complaints and Compliments
• The Value of Listening to Customers
• Monitoring Customer Satisfaction
• Self-Completion Questionnaires
• Measuring Customer Loyalty

Course Benefits of Customer Service

This Level 5 course has the following benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials.

Customer Service

This exclusive, endorsed Customer Service Certificate Level 5 is perfect for anyone with a genuine interest in climbing the ranks in a customer service setting. Whether looking to secure your first professional position or interested in promotion, targeted studies could prove invaluable. Business owners, entrepreneurs, managers, supervisors and team leaders at all levels could benefit significantly from the teachings of this exclusive distance learning program.

Customer Service

Brentwood Open Learning College was established to provide ambitious candidates worldwide with access to the highest-quality online courses and training programmes. Study in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are included as standard, meaning the price you see is the price you pay – no hidden extras at any time. What’s more, every student benefits from the ongoing support of their own personally-assigned tutor, along with the wider Brentwood Open Learning College student support team.

Customer Service

If you’re ready to take the first important step toward the career you know you’re capable of, Brentwood Open Learning College is here to show you the way!

Customer Service

No particular entry requirement.

Option 1

Customer Service Certificate QLS Level 5 endorsed by Quality Licence Scheme

Certificate Fee: £120 + postal charges

Option 2

Customer Service Certificate issued by BOLC

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£95+ postal charges

*Postage Charges: National £9, International £15

Customer Service

Upon successful completion of our Customer Service Level 5, candidates may choose to pursue an extensive range of careers including:

• Customer Executive
• Customer Operator
• Customer Care Representative
• Customer Care Supervisor
• Customer Consultant
• Customer Service Agent
• Customer Service Associate
• Customer Service Engineer
• Customer Service Leader