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7,209

Care courses in Scotland

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  • Classroom
  • 1 Day · Part-time
  • Stirling + 8 other locations
  • Tutor support
  • Certificate of completion
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  • Classroom
  • 1 Day · Part-time
  • Stirling + 8 other locations
  • Tutor support
  • Certificate of completion

This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impress read more

  • Classroom
  • 1 Day · Part-time
  • Stirling + 7 other locations
  • Tutor support
  • Certificate of completion
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Customer Service Skills Training

Classroom based course with materials provided and tutor support.

Cosensa
£450
  • Classroom
  • 1 Day · Part-time
  • Stirling + 7 other locations
  • Tutor support
  • Certificate of completion

Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this Customer Service Skills t read more

  • Classroom
  • 2 Days · Part-time
  • Stirling + 5 other locations
  • Tutor support
  • Certificate of completion
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Managing the Salesforce

Cosensa
£654
  • Classroom
  • 2 Days · Part-time
  • Stirling + 5 other locations
  • Tutor support
  • Certificate of completion

Sound motivation and communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This cours read more

  • Classroom
  • 2 Days · Part-time
  • Glasgow + 5 other locations
  • Tutor support
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NVQ L3 Certificate in Assessing Vocational Achievement (CAVA) Replaces A1 Course (TAQA)

Classroom based course with study materials, tutor support and help finding learners

Train Aid Ltd
£594 £895
Save 34%
Professional
  • Classroom
  • 2 Days · Part-time
  • Glasgow + 5 other locations
  • Tutor support

This NVQ Assessor’s course is designed for individuals who need to assess competence within the workplace or classroom. The course will teach you how to plan and carry out assessments in these areas. By its conclusion candidates will achieve a nationally accredited assessing q read more

  • Classroom
  • 3 Days · Full-time
  • Glasgow
  • Tutor support
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Combined Payroll Theory + Sage Payroll (Glasgow) - 3 Day Course

Professional Booklets offered; CPD Accredited and Sage Payroll Certified

Acudemy
£650 £800
Save 19%
CPD
  • Classroom
  • 3 Days · Full-time
  • Glasgow
  • Tutor support

Combined Theory and Sage Payroll Training This structured training program covers all areas of Payroll, this training course provides participants with the skills required to perform basic payroll functions such as calculating Net pay and statutory deductions. Core aspects of read more

  • Classroom
  • 2 Days · Full-time
  • Glasgow
  • Tutor support
  • Exam included
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Payroll Theory (Glasgow)

Professional Booklet offered; CPD Accredited Certificate

Acudemy
£420 £600
Save 30%
CPD
  • Classroom
  • 2 Days · Full-time
  • Glasgow
  • Tutor support
  • Exam included

Payroll Theory Training - Acudemy Ltd This structured training program covers all areas of Payroll. This training course provides participants with the skills required to perform basic payroll functions such as calculating gross pay and statutory deductions. Core aspects of read more

  • Classroom
  • 3 Days · Full-time
  • Glasgow + 3 other locations
  • Tutor support
  • Exam included
Save

Combined Payroll Theory + Sage Payroll (Nationwide) - 3 Day Course

Professional Booklets offered; CPD Accredited and Sage Payroll Certified

Acudemy
£650 £800
Save 19%
Professional
CPD
  • Classroom
  • 3 Days · Full-time
  • Glasgow + 3 other locations
  • Tutor support
  • Exam included

Combined Theory and Sage Payroll Training This structured training program covers all areas of Payroll, this training course provides participants with the skills required to perform basic payroll functions such as calculating Net pay and statutory deductions. Core aspects of read more

  • Classroom
  • Part-time
  • Edinburgh + 6 other locations
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  • Classroom
  • Part-time
  • Edinburgh + 6 other locations

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system read more

  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations
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How to say 'No' and retain Customer Satisfaction

Practical Training for Professionals
£468
CPD
  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way. This How to say 'No' and read more

  • Classroom
  • 1 Day · Part-time
  • Edinburgh + 6 other locations
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Customer Care

Practical Training for Professionals
£468
CPD
  • Classroom
  • 1 Day · Part-time
  • Edinburgh + 6 other locations

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, en read more

  • Classroom
  • 1 Day · Part-time
  • Edinburgh + 6 other locations
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Customer Care - Incoming and Outgoing Calls

Practical Training for Professionals
£468
CPD
  • Classroom
  • 1 Day · Part-time
  • Edinburgh + 6 other locations

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They read more

  • Classroom
  • Part-time
  • Edinburgh + 6 other locations
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Advanced Selling Skills (2 day course)

Practical Training for Professionals
£870
CPD
  • Classroom
  • Part-time
  • Edinburgh + 6 other locations

Advanced Selling Skills (2 day course) - Overview This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected to be comfortable participating in role-plays, which form a major part of t read more

  • Classroom
  • Part-time
  • Edinburgh + 6 other locations
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Call Centre - Achieving Best Practice

Practical Training for Professionals
£468
CPD
  • Classroom
  • Part-time
  • Edinburgh + 6 other locations

Call Centre - Achieving Best Practice - Overview This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about th read more

  • Classroom
  • Part-time
  • Edinburgh + 6 other locations
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Successful International Joint Venture Teamworking - Overview

Practical Training for Professionals
£540
CPD
  • Classroom
  • Part-time
  • Edinburgh + 6 other locations

This practical, highly interactive cultural teambuilding workshop identifies the keys to understanding different cultural perspectives, and will help the participants be more effective when working with their joint venture partners. By the end of the course participants will u read more

  • Classroom
  • Full-time
  • Edinburgh + 4 other locations
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More Advanced Selling Skills

Practical Training for Professionals
£468
CPD
  • Classroom
  • Full-time
  • Edinburgh + 4 other locations

For experienced sales people, this more advanced selling skills course includes the science of questions in qualification and advanced objection handling skills. Participants will be expected to be comfortable participating in role-plays, which form a major part of the course. read more

  • Classroom
  • Part-time
  • Edinburgh + 6 other locations
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Objection Handling Skills

Practical Training for Professionals
£468
CPD
  • Classroom
  • Part-time
  • Edinburgh + 6 other locations

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree read more

  • Classroom
  • Part-time
  • Edinburgh + 6 other locations
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Outgoing Calls - Maximising Effectiveness

Practical Training for Professionals
£468
CPD
  • Classroom
  • Part-time
  • Edinburgh + 6 other locations

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live ca read more

  • Classroom
  • Part-time
  • Edinburgh + 6 other locations
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Outstanding Customer Service Skills

Practical Training for Professionals
£468
  • Classroom
  • Part-time
  • Edinburgh + 6 other locations

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. CPD read more

  • Classroom
  • Part-time
  • Edinburgh + 7 other locations
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The Client Meeting - Face to Face Selling

Practical Training for Professionals
£468
CPD
  • Classroom
  • Part-time
  • Edinburgh + 7 other locations

Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make obje read more

  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 4 other locations
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Customer Satisfaction as a Selling Tool

Practical Training for Professionals
£468
CPD
  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 4 other locations

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of custom read more

  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations
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Dealing with Incoming Calls Positively

Practical Training for Professionals
£468
CPD
  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations

Dealing with Incoming Calls Positively - Overview The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and w read more

  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations
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Enhancing the Visitors Experience

Practical Training for Professionals
£468
CPD
  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations

All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and read more

  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations
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Excellent Customer Care - Incoming Calls

Practical Training for Professionals
£468
CPD
  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through i read more

  • Classroom
  • Part-time
  • Edinburgh + 6 other locations
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Sales Management (1 day course)

Practical Training for Professionals
£540
CPD
  • Classroom
  • Part-time
  • Edinburgh + 6 other locations

After defining Sales Management, this course investigates how to establish a marketing strategy, looking at the sales & marketing tools available and how best to exploit them to maximise sales & profit. The course then looks at how to improve the sales team's handling read more

  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations
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Introduction to Account Management

Practical Training for Professionals
£468
CPD
  • Classroom
  • 1 Day · Part-time or full-time
  • Edinburgh + 6 other locations

This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed an read more

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