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Care Manager Skills with Data, Information and Intelligence

CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access

Training Express Ltd


£12 inc VAT
Study method
Online, self-paced
2 hours
Access to content
Lifetime access
No formal qualification
110 CPD hours / points
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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In 1948, the UK established the National Health Service, marking a pivotal moment in the evolution of care provision. The growth in the health and social care sector since then has been extraordinary, with care managers playing an increasingly critical role. This Responsibilities of Care Manager course will equip you with the knowledge to navigate the complexities of care management, prioritising care needs, engaging stakeholders, and using data for informed decisions. As a care manager, you'll review care processes, evaluate outcomes, and handle conflicts and complaints. Despite the challenges, the rewards can be considerable, offering a fulfilling career dedicated to improving others' lives. By embracing this learning opportunity, you'll position yourself to thrive as a competent care manager in an industry that continues to grow and develop.

Learning Outcomes:

  • Understand decision-making approaches in care management.
  • Apply data, information, and intelligence in care settings.
  • Prioritise tasks and assess value in care provision.
  • Engage and manage stakeholders in care scenarios.
  • Review and evaluate care processes and outcomes.
  • Manage conflicts, handle complaints, and uphold duty in care situations.


110 CPD hours / points
Accredited by CPD Quality Standards

Course media


This Care Manager Skills with Data, Information and Intelligence course delves into essential skills required by a care manager, starting with decision-making strategies in care management. The curriculum highlights how to optimise data, information, and intelligence for informed decision-making and effective service delivery. Further, it provides insights on setting value and priority in care provision, which is critical in managing resources and meeting the care needs of clients.

In the subsequent modules, learners will explore the role of stakeholders in care management, providing a comprehensive understanding of how to work collaboratively with staff, families, and other stakeholders. The course then covers strategies for reviews and evaluation of care services, along with the evaluation of the processes used in care delivery.

Lastly, students will be introduced to strategies for managing conflicts and complaints and upholding their duty in care situations. The course equips learners with practical knowledge to deal with everyday scenarios that care managers, are likely to encounter.


Upon course completion, you're eligible for a FREE certificate titled Responsibilities of Care Manager in PDF or hardcopy format. The PDF certificate will be sent to your registered email without any cost. For hardcopies, the UK delivery fee is £3.99 and the International delivery fee is £10.

Who is this course for?

The Care Manager Skills with Data, Information and Intelligence Strategies course is ideal for aspiring and existing care managers who aim to upskill and gain a deeper understanding of their role. In addition, it is suitable for individuals interested in health and social care sectors, nurses aiming to move into care management, social workers keen on enhancing their management skills, and those in supervisory roles within the care industry. It provides a firm grounding in managing care processes, enabling learners to advance in their careers in care settings.

Career path

  • Care Home Manager - £28K to £45K/year.
  • Health and Social Care Manager - £25K to £40K/year.
  • Registered Care Manager - £30K to £50K/year.
  • Senior Care Coordinator - £22K to £35K/year.
  • Patient Care Manager - £31K to £55K/year.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

Hardcopy Certificate (UK Delivery):

For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.

Hardcopy Certificate (International Delivery):

For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.