Skip to content

Call Centre Training

Accredited course| Certificate on completion| Student discount eligible



Save 93%
£12.99 inc VAT (was £199)
Offer ends 03 August 2021
Study method
Online, self-paced
1 hour
Access to content
Lifetime access
No formal qualification
Additional info
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

1 student purchased this course

Add to basket or enquire


Call Centres are a centralised place to deal with calls, mostly for telemarketing or for customer services.

Business Process Outsourcing agency or Call centres provide telemarketing services and customer care services. An employee working in a call centre would be responsible to assist customers or to make calls to sale product or service. The sole purpose of this call centre course is to provide information to learner about call centre that how call centre works, what are the roles of employees in call centre.

Moreover, this call centre course is not only limited to working at call centre rather it equips the learner with communication skills. Call centre skills are important in terms of enhancing communication skills over call.

Additionally, this call centre course will feed the learner with strategies and skills to progress in call centre field whether selling products/services or attending calls and providing customer services.

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This call centre course will help the learner to improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers, so this is taken care in call centre training.

Course media


First call impressions are the new first impressions, and you know what they say about those!

The call centre training essentials course, takes all its participants on a journey of professionally refining their phone skills.

This training ultimately helps to up employee confidence in regards to handling clients, improving sales, and building even better relationships with both would be and existing customers.

The course helps to:

  • Lower costs, by improving employee productivity and performance.
  • By employing evaluating metrics and coaching, this course ensures that participants are able to reach their full potential, and keep their skill set at an optimum level.

Course Curriculum

  • Getting Started
  • The Basics (I)
  • The Basics (II)
  • Phone Etiquette
  • Tools
  • Speaking Like a Star
  • Types of Questions
  • Benchmarking
  • Goal Setting
  • Key Steps
  • Review Questions
  • Closing the call
  • Review Questions

What’s Included?

  • Unlimited lifetime access
  • Access anywhere, any time
  • Fast effective training, written and designed by industry experts
  • Track your progress with our Learning Management System
  • Unlimited support
  • Save money, time and travel costs
  • Learn at your own pace and leisure
  • Easier to retain knowledge and revise topics than traditional methods

Why choose us?

  • Study job specific industry recognised courses
  • Student support
  • Job finder service
  • Progress reports
  • Exam booking support
  • Over 90% first time pass rate
  • All UK students receive a TOTUM (NUS) student discount card
  • 14 day no quibble money back guarantee

Who is this course for?

Without any prior knowledge of Call Centres the learners can take this training course and in addition to this, there are no age restrictions.


No particular entry requirement

Career path

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.