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Call Centre Training

Certificate in Call Centre Training | Tutor Support Available | Quiz based Assessment |10 CPD Points


Inspire London College Ltd

Summary

Price
Save 97%
£10 inc VAT (was £350)
Offer ends 31 July 2021
Study method
Online, self-paced
Duration
1 week
Access to content
12 months
Qualification
No formal qualification
CPD
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available to purchase separately

2 students purchased this course

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Overview

Call Centre Training

Overview of Call Centre Course - 10 CPD Points

Call Centre Training

Call Centre is centralised place to deal with calls, mostly for telemarketing or for customer services. Certificate in Call Centre training course is designed by professionals to equip the learner with all the essentials for call centre.

Business Process Outsourcing agency or Call centres provide telemarketing services and customer care services. An employee working in a call centre would be responsible to assist customers or to make calls to sale product or service. The sole purpose of this call centre course is to provide information to learner about call centre that how call centre works, what are the roles of employees in call centre.

Moreover, this call centre course is not only limited to working at call centre rather it equips the learner with communication skills. Call centre skills are important in terms of enhancing communication skills over call.

Additionally, this call centre course will feed the learner with strategies and skills to progress in call centre field whether selling products/services or attending calls and providing customer services.

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This call centre course will help the learner to improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers, so this is taken care in call centre training.

Call Centre Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance in call centre domain. This call centre training will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used in this call centre course to make sure the participants are reaching their potential, and to keep their skill-set at a high level. Furthermore, this call centre course is very engaging. The course content of call centre training certificate is easy to access.

This call centre course is very beneficial if you want to give boost to your call skills, or planning to work as a customer service representative in a call centre. If a learner is already working in a call centre then this call centre course will help the learner to increase his/her level of understandings related to call centre and to equip more skills needed to progress in call centre career.

Go, grab this call centre certificate.

CPD

10 CPD hours / points
Accredited by Step Ahead CPD Qualification

Description

Call Centre Training

Call Centre Course - 10 CPD Points

Call Centre Training - Why you choose us

The following is included in call centre course for online study with Inspire London College.

  1. Call Centre Training - Courses / Training that best suit to Work Experience, Knowledge and Skills
  2. Call Centre Training - Self-paced Training/Courses to continue working while studying
  3. Call Centre Training - Self-Paced Courses to get free from the deadlines
  4. Call Centre Training - Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format.
  5. Call Centre Training - Assessment resources accessible through our online Moodle 24/7.
  6. Call Centre Training - A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online.

Call Centre Training - Learning Objectives

Key Learning Objectives of Call canter Training course is:

  • Call Centre Training - Define and understand call canter strategies.
  • Call Centre Training - Identify different types of buying motivations.
  • Call Centre Training - Create SMART Goals.
  • Call Centre Training - Familiarize myself with strategies that sharpen effective communication.
  • Call Centre Training - Use proper phone etiquette.
  • Call Centre Training - Set benchmarks.

Call Centre Training - Course Outline

To achieve Call centre Training Certificate learner must have to achieve Mandatory Modules with Inspire London College.

Call Centre Training - Modules Outline

  • Call Centre Training - The Basics of Call Centre
  • Call Centre Training - Phone Etiquette - Call Centre Etiquette
  • Call Centre Training - Tools at Call Centre
  • Call Centre Training - Speaking Like a Star
  • Call Centre Training - Types of Questions
  • Call Centre Training - Benchmarking
  • Call Centre Training - Goal Setting
  • Call Centre Training - Key Steps
  • Call Centre Training - Closing

Call Centre Training - Course / Training Format

After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. Moodle can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of Training Manual.

Call Centre Training - Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course, these are included in the course price.

Call Centre Training - Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via for Moodle up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Call Centre Training - Certificate

Upon successfully passing the course, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy From ILC.

CPD Accredited Certificate of Completion (PDF format) = £20

CPD Accredited Certificate of Completion (Hardcopy) = £30 + postage charges £15

Who is this course for?

Call Centre Training

Without any prior knowledge of Call Center the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Call Center can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.

Requirements

Call Centre Training

There are no precise requirements for Call Center Training Certificate as no prior knowledge and experience of Call Center is required.

Students seeking to enrol for this course should meet the following requirements;

  • Basic knowledge of English Language & Basic Computer Skills
  • Be age 16 years or above

Career path

Call Centre Training

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.