Call Centre Training - CPD Certified

►►► Enrolment Gifts ◄◄◄ **FREE PDF Certificate** FREE Exam** Lifetime Access **

Take the initial steps toward a successful long-term career by studying the Call Centre Training package online with Studyhub through our online learning platform. By finishing this Bundle, you'll have depth understanding and employable abilities. A certificate is also included, which can improve your resume and make you more marketable. The Call Centre Training Bundle is a great way to develop your career, in conclusion. What are you searching for then? Enrol immediately in this Bundle and start learning every piece of information related to Call Centre Training!

Why Choose Our Course?

• Step-by-step lessons
• One-to-one assistance from professionals if you need it
• Innovative exams to test your knowledge after the course
• 24/7 customer support should you encounter any hiccups
• Unlimited lifetime access to all 4 courses

This Call Centre Training Bundle consists of the following career-oriented courses:

• Course 1: Customer Relationship Management
• Course 2: Customer Service Management: Recovering Difficult Customers
• Course 3: Communication and Organisational Skills
• Course 4: Diploma in Sales and Marketing Strategies

The Call Centre Training Bundle has been prepared by focusing largely on career readiness.

Certificate of completion

Digital certificate - Included

This Call Centre Training Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments.

Course Curriculum

**Customer Relationship Management**

Module 01: Introduction to Customer Relationship Management (CRM)

• What is Customer Relationship Management?
• Why Customer Relationship Management?
• Commercial usages of CRM
• The Benefits of the Customer Value Management Approach
• Summary

Module 02: CRM Fundamentals

• Defining CRM
• Types of CRM
• Misunderstandings
• CRM Models
• Customer Lifecycle
• Summary

Module 03: CRM Strategies

• CRM Perspectives
• Elements of a CRM Strategy
• Developing a CRM Strategy
• Customer Strategy
• Summary

Module 04: Data Analysis in CRM

• The Perspectives of Data Analysis
• Tools for Data Analysis
• Data Analysis Methodology
• Summary

Module 05: CRM Databases

• Types of Databases
• The Benefits of Marketing Databases
• Application of Marketing Databases
• Summary

Module 06: Deepening Customer Relationship

• Importance of Customer Acquisition and Retention
• Customer Acquisition
• The Cost of Customer Acquisition
• Customer Retention
• Reorganisation for Retaining Customers
• Customer Retention Marketing Strategies
• Summary

Module 07: Handling Customer Complaints

• Importance of Handling Customer Complaints
• Principles of Good Complaint Handling
• The Role of CRM in Handling Customer Complaints
• Summary

Module 08: Future of CRM

• Trends Driving Change in Customer Interaction
• The Changing Face of CRM
• What is Digital CRM
• Digital CRM in Practice
• Where to Start
• Cyber Security Concerns
• Summary

**Customer Service Management: Recovering Difficult Customers**

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

**Communication and Organisational Skills**

Module 01: Business Communication

• Identifying Basic Communication Techniques
• Formal and Informal Communication

Module 02: Verbal and Non-verbal Communication

• Describing Verbal and Non-verbal Communication
• Understanding Body Language
• Making Effective Presentations
• Fundamentals of Productive Meetings

Module 03: Written Communication

• Written Communication

Module 04: Electronic Communication

• Electronic Communication

Module 05: Communicating with Graphics

• Creating Graphics for Business Communication
• Communicating Static Information
• Communicating Dynamic Information

Module 06: Effectively Working for Your Boss

• Representing Your Boss and Company
• Communicating Your Boss’s Decisions
• Supporting Your Boss and Colleagues
• Building a Partnership with Your Boss

**Diploma in Sales and Marketing Strategies**

• Module 01: Understanding the Talk
• Module 02: Getting Prepared to Make the Call
• Module 03: Creative Openings
• Module 04: Making Your Pitch
• Module 05: Handling Objections
• Module 06: Sealing the Deal
• Module 07: Following Up
• Module 08: Setting Goals
• Module 09: Managing Your Data
• Module 10: Using a Prospect Board
• Module 11: What is Marketing?
• Module 12: Common Marketing Types (I)
• Module 13: Common Marketing Types (II
• Module 14: The Marketing Mix
• Module 15: Communicating the Right Way
• Module 16: Customer Communications
• Module 17: Marketing Goals
• Module 18: The Marketing Funnel
• Module 19: Marketing Mistakes (I)
• Module 20: Marketing Mistakes (II)

Certification

Following your completion of the course materials, you will be able to take an assignment test to assess your knowledge. You will be able to grab one PDF certificate for free after passing the test. Original Hard Copy certificates must be bought separately for an extra £8.

This Call Centre course is suitable for —

• Students
• Recent graduates
• Job Seekers

There is no formal qualification needed for this Call Centre Training course.

You will be able to achieve a lucrative career because this Call Centre Training Bundle includes various courses as a bonus.

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