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Call Centre Training Course
One Education

CPD QS Certified | 10 CPD Points | Exam & Assessment Included | Full Tutor Support | 24/7 Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - £9
  • Hard copy certificate - £15
Additional info
  • Tutor is available to students

Overview

Boost your career with our Call Centre Training Course! Learn the essential skills for effective customer service and excel in the fast-paced call centre industry.

This course is designed to help you thrive in customer service roles, teaching key techniques to handle calls professionally and resolve customer issues efficiently. With call centres being crucial to many industries in the UK, this training will give you the competitive edge in the job market.

Key Learning Objectives:

  • Master communication skills for effective call handling
  • Learn to manage customer complaints and inquiries
  • Develop techniques for maintaining professionalism under pressure
  • Gain an understanding of call centre technology and systems
  • Improve your active listening and problem-solving abilities

Take the first step toward a successful call centre career—enrol today!

Certificates

Digital certificate

Digital certificate - £9

Hard copy certificate

Hard copy certificate - £15

A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Description

Discover a wealth of learning opportunities with our diverse range of online courses including Call Centre Training. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Call Centre Training course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience.

Curriculum

  • Module 1: Introduction To Call Centre
  • Module 2: Traits Of A Call Centre Agent
  • Module 3: Agent And Customer Relationship
  • Module 4: Telephone Etiquettes
  • Module 5: Communication Skills
  • Module 6: Scripts And Negotiation Techniques
  • Module 7: Managing Difficult Customers
  • Module 8: Call Centre Metrics And Benchmarking
  • Module 9: Call Centre Technology And Trends

Why This Online Course is Better for You:

Unlike traditional classroom settings, our online Call Centre Training course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Call Centre Training course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way.

Who is this course for?

Our Call Centre Training course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities.

Career path

Invest in your future and unlock new career opportunities with our online Call Centre Training course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Call Centre Training course provide the expertise and certification you need to succeed.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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