Call Centre Training Course

Knowledge Gate

• Module 01: Understand Call Center Strategies 05:23

  • 1: Understand Call Center Strategies Preview 05:23

• Module 02: Understand Different Types of Conversations & Its Functions 04:02

  • 2: Understand Different Types of Conversations & Its Functions 04:02

• Module 03: How to Effectively & Courteously Answer the Phone 04:04

  • 3: How to Effectively & Courteously Answer the Phone 04:04

• Module 04: Basic Tools for Telemarketers 02:45

  • 4: Basic Tools for Telemarketers 02:45

• Module 05: Speaking with Confidence 02:58

  • 5: Speaking with Confidence 02:58

• Module 06: Six Types of Questions 04:41

  • 6: Six Types of Questions 04:41

• Module 07: Benchmark Metrics 03:34

  • 7: Benchmark Metrics 03:34

• Module 08: SMART Goals 04:58

  • 8: SMART Goals 04:58

• Module 09: Six Success Factors 04:30

  • 9: Six Success Factors 04:30

• Module 10: Telephone Selling 06:42

  • 10: Telephone Selling 06:42

• Module 11: Telemarketing: Inbound or Outbound 04:39

  • 11: Telemarketing: Inbound or Outbound 04:39

• Module 12: Plugging into Telephone Sales 06:46

  • 12: Plugging into Telephone Sales 06:46

• Module 13: Personality Traits & Skills for Telephone-Sales Pros 06:20

  • 13: Personality Traits & Skills for Telephone-Sales Pros 06:20

• Module 14: Top Ten Word & Phrases to Use on a Sales Call 05:36

  • 14: Top Ten Word & Phrases to Use on a Sales Call 05:36

• Module 15: Telephone Sales: Identifying & Assessing Your Achievement Goals 06:32

  • 15: Telephone Sales: Identifying & Assessing Your Achievement Goals 06:32

• Module 16: Telephone Services: Scripting an Opening Statement 07:54

  • 16: Telephone Services: Scripting an Opening Statement 07:54

• Module 17: Structuring Outbound Sales Call 06:19

  • 17: Structuring Outbound Sales Call 06:19

• Module 18: Communicate Verbally 12:10

  • 18: Communicate Verbally 12:10

• Module 19: Four Categories of Objections 08:51

  • 19: Four Categories of Objections 08:51

• Module 20: Closing: More Than the Last Step 09:15

  • 20: Closing: More Than the Last Step 09:15

• Module 21: Seven Steps to Deal with Rejection 06:58

  • 21: Seven Steps to Deal with Rejection 06:58

• Module 22: The Best Closing Strategy: Sale Call 06:42

  • 22: The Best Closing Strategy: Sale Call 06:42

• Module 23: DISC Model: Increase Your Sales 09:29

  • 23: DISC Model: Increase Your Sales 09:29

• Module 24: Knowing When It’s Time to Close 03:32

  • 24: Knowing When It’s Time to Close 03:32

The following is a breakdown of this Call Centre Training course's curriculum:

• Module 01: Understand Call Center Strategies
• Module 02: Understand Different Types of Conversations & Its Functions
• Module 03: How to Effectively & Courteously Answer the Phone
• Module 04: Basic Tools for Telemarketers
• Module 05: Speaking with Confidence
• Module 06: Six Types of Questions
• Module 07: Benchmark Metrics
• Module 08: SMART Goals
• Module 09: Six Success Factors
• Module 10: Telephone Selling
• Module 11: Telemarketing: Inbound or Outbound
• Module 12: Plugging into Telephone Sales
• Module 13: Personality Traits & Skills for Telephone-Sales Pros
• Module 14: Top Ten Word & Phrases to Use on a Sales Call
• Module 15: Telephone Sales: Identifying & Assessing Your Achievement Goals
• Module 16: Telephone Services: Scripting an Opening Statement
• Module 17: Structuring Outbound Sales Call
• Module 18: Communicate Verbally
• Module 19: Four Categories of Objections
• Module 20: Closing: More Than the Last Step
• Module 21: Seven Steps to Deal with Rejection
• Module 22: The Best Closing Strategy: Sale Call
• Module 23: DISC Model: Increase Your Sales
• Module 24: Knowing When It’s Time to Close

The Process of Getting Your Certificate

You will be entitled to a free digital certificate from Reed once you have finished the Call Centre Training course.

Anyone interested in learning more about Call Centre Training or who is curious about it is welcome to enrol in this course.

No formal entry requirements exist for the Call Centre Training course, which is open to everyone.

CERTIFICATE

CPD Quality Standard Certificate

Digital certificate - £4.99

Hardcopy Certificate (FREE UK Delivery)

Hard copy certificate - £9.99

Hardcopy Transcript: £9.99

Whether you want to upgrade or start from scratch, this course will make it easier for you to pursue a career in Call Centre Training. So, express your expertise, differentiate yourself from competitors, and succeed in the Call Centre Training field!

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