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Customer Service: Customer Service - CPD Accredited
UK Professional Development Academy LTD

Level 5 Diploma in Call Centre Training (CPD) | With Study materials, tutor support and Quiz based exam included

Summary

Price
£19 inc VAT
Study method
Online
Course format
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
100 CPD hours / points
CPD What's this?
Certificates
  • Level 5 Diploma in Call Centre Training - £42
  • Level 5 Diploma in Call Centre Training - £74
Assessment details
  • Quiz Based Assessment (included in price)
Additional info
  • Tutor is available to students
33 students purchased this course

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Overview

Customer Services

Level 5 Diploma in Call Centre Training

Specialists design level 5 Call Centre Training courses by considering the need of job seekers and people already working with established businesses, which covers most of your professional needs in Customer Services and Business Management.

A Call Centre Training diploma will help you to learn from scratch and leads you to a higher level of professionalism. As you may know, Customer Service skills are important because possessing good organisational skills establishes trust and professionalism in the workplace. So, if you are looking to join the various Call Centre and learn Customer Service skills, then these are your most desired courses.

This Call Centre Training course comprises various modules and sub-modules based on a higher level. You will learn the basics of call centre training, call centre customer services, customer support, call centre communication strategies, coaching salespeople, contact centre training, handling difficult customers, call centre meeting management, negotiation skills, and sales team motivation.

Career Progression

After completing this CPD Accredited Diploma, learners can progress to advanced Customer Service and Business qualifications such as:

  • Level 2 Diploma in Customer Service (RQF)

  • Level 3 Diploma in Customer Service (RQF)

  • Level 4 Diploma in Business Management

  • Level 5 Diploma in Leadership and Teamwork

These qualifications can lead to roles such as Customer Service Supervisor, Call Centre Manager, or Client Relationship Executive.

Certificates

Level 5 Diploma in Call Centre Training

Digital certificate - £42

Level 5 Diploma in Call Centre Training

Hard copy certificate - £74

Hard Copy Certificate (International learners): £79 (including postage)

Assessment details

Quiz Based Assessment

Included in course price

CPD

100 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Customer Services: Customer Services

Course Outline

The Level 5 Call Centre Training course is based on 100 CPD points. Therefore, Learner must need to complete the following modules given below:

Module Outline

  • Module 1: Call Center Training
  • Module 2: Customer Service
  • Module 3: Customer Support
  • Module 4: Communication Strategies
  • Module 5: Coaching, Sales People
  • Module 6: Contact Center Training
  • Module 7: Handling Difficult Customers
  • Module 8: Meeting Management
  • Module 9: Negotiation Skills
  • Module 10: Sales Team Motivation

CPD Accredited Diploma:

Upon successfully passing the call centre training Course Final Test, a learner must pay for CPD Accredited Diploma in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Who is this course for?

Customer Services: Call Center Training

Without any prior knowledge of Call Centre Training the learners can take this Call Centre training course and in addition to this, there are no age restrictions.

Requirements

Customer Services - Call Center Training

There are no precise requirements for Call Centre Training Certificate as no prior knowledge and experience in Call Centre Training is required.

Students seeking to enrol in this Call Centre Training course should meet the following requirements;

  • Basic knowledge of the English Language & Basic Computer Skills
  • Be aged 16 years or above

Career path

Customer Services

Questions and answers

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Reviews

4.0
Course rating
80%
Service
80%
Content
80%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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