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Call Centre Training and Client Management
Training Express Ltd

CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Earn up to £35,000 per year as a call centre agent with the right skills. Call centre agents earn good salaries, and they have the opportunity to learn new skills and advance their careers. This Call Center Training and Client Management course will teach you everything you need to know to be successful in a call centre role. Enrol today and start your career in call centre management!

Learning Outcomes:

  • Develop essential communication skills to effectively engage with clients in a call centre environment.
  • Ability to apply proven telephone etiquette to create a positive customer experience.
  • Cultivate strong negotiation techniques for resolving conflicts and achieving win-win outcomes.
  • Master the art of managing difficult clients with empathy and professionalism.
  • Understand key call centre metrics and benchmarks to optimise performance and productivity.
  • Stay updated on the latest call centre technology and trends for enhanced efficiency.

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £5.99 in the UK).

For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Elevate your call centre operations with our comprehensive training course designed to equip your team with the skills and knowledge needed to excel in client management. This course encompasses a wide range of modules, each focusing on crucial aspects of call centre dynamics. Through engaging and insightful content, your team will acquire essential communication skills, learn the art of effective negotiation, and develop strategies to manage challenging clients with finesse.

Additionally, they will gain a deep understanding of call centre metrics, enabling them to optimise performance and meet key benchmarks. Furthermore, the course explores the latest trends in call centre technology, ensuring that your team remains at the forefront of industry advancements. Don't miss this opportunity to enhance your call centre's performance. Enrol your team today and empower them with the skills needed to deliver exceptional client management.

Certification

Upon successful completion of the course, all learners will be eligible to receive a certificate titled Call Centre Training to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.

  • PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.
  • Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £5.99.
  • Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Who is this course for?

This course is perfect for:

  • Call centre team leaders seeking to enhance their agents' skills.
  • Customer service representatives aiming to excel in client management.
  • Aspiring call centre managers looking to build a strong foundation.
  • Established call centres wanting to optimise their team's performance.

Career path

  • Customer Service Representative: £18,000 - £25,000 per annum
  • Call Center Agent: £18,000 - £26,000 per annum
  • Team Leader: £22,000 - £35,000 per annum
  • Call Center Supervisor: £25,000 - £40,000 per annum
  • Call Center Manager: £30,000 - £55,000 per annum
  • Call Center Operations Director: £45,000 - £80,000 per annum

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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