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Call Centre Training – Online Course – CPD Accredited
Mandatory Training Group

Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download

Summary

Price
£19.99 inc VAT
Study method
Online
Duration
4 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
4 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
5 students purchased this course

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Overview

Call Centre Training – Online Course – CPD Accredited.

Welcome to The Mandatory Training Group's online Call Centre Training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Centre Training will help provide those skills. This Call Centre Training course will help participants improve their phone skills, which will make them more confident, improve sales, and help gain new customers while retaining current clientele. A more confident employee is also one that is happier, and happier employees will produce more satisfied customers.

Call Centre Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organisation as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Call Centre Training – Online Course – CPD Accredited.

Study method – Online, self-paced

Estimated duration (Verifiable CPD hours) – 4 hours

Course format – Online (24/7 access)

Entry requirements – no prerequisites required

Assessment type – Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification – Downloadable CPD certificate

Cost(s) of assessment and certification – Assessment and certification costs included in the course price

Course accreditation – CPD Certification Service (CPDUK)

Course access – Part-time (1-year access)

Course delivery – via desktop PC/MAC, laptops, tablets or smartphones.

Call Centre Training – Online Course – CPD Accredited.

CPD

4 CPD hours / points
Accredited by The CPD Certification Service

Course media

Resources

  • Call Centre Training - Online Training Course - The Mandatory Training Group UK - - download

Description

Course content

This online Call Centre Training course includes the following:

  • Module One: Getting Started
  • Module Two: The Basics (I)
  • Module Three: The Basics (II)
  • Module Four: Phone Etiquette
  • Module Five: Tools
  • Module Six: Speaking Like a Star
  • Module Seven: Types of Questions
  • Module Eight: Benchmarking
  • Module Nine: Goal Setting
  • Module Ten: Key Steps
  • Module Eleven: Closing
  • Module Twelve: Wrapping Up

Course aims

Call Centre Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organisation. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Learning outcomes

The learning outcomes of this online Call Centre Training course are to:

  • Define and understand call centre strategies
  • Identify different types of buying motivations
  • Create SMART goals
  • Familiarise with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks.

Call Centre Training – Online Course – CPD Accredited.

Who is this course for?

This online Call Centre Training course was developed for customer service staff working in a call centre (call centre).

For many people, the term Call Centre relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact centre can provide customer support, information technology support, and much more.

Call Centre Training – Online Course – CPD Accredited.

Requirements

Learn anywhere, anytime on any device

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Call Centre Training – Online Course – CPD Accredited.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Call Centre Training – Online Course – CPD Accredited.

Questions and answers

No questions or answers found containing ''.

Robiul asked:

Is this a pdf course or video course ?

Answer:

Greetings Robiul, Thank you for contacting us, and we apologise for the delayed response. Please note that all our online courses, including the Call Centre Training - Online Course - CPD Accredited, combine interactive videos, text-based materials, and quizzes to ensure effective learning and retention. Feel free to reach out if you need further assistance or clarification. We're happy to help! Warm regards, MTG Support Team

This was helpful. Thank you for your feedback.
asked:

Once purchased is there a restriction to prevent me from completing level 1 call centre course in one day ?

Answer:

Good morning, Thank you for your message. Unlike many e-learning portals, our LMS allows learners to complete their online courses at their own pace, in their own time, and on any device of their choice. Should you require any further support, please do not hesitate to contact us. Kind regards, Herson

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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