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Call Centre Technology, Telesales Executive & Customer Service Representative Training

CPD & CiQ Accredited | 3-in-1 Premium Bundle | +Gift: 1 Free PDF Certificate | New & Updated | Expert Support

Skill Up


£21 inc VAT
Study method
10 hours · Self-paced
Access to content
Lifetime access
No formal qualification
30 CPD hours / points
  • Digital certificate - £6.99
  • Hard copy certificate - £9.99
Additional info
  • Tutor is available to students

2 students purchased this course

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► 3 in 1 "Call Centre Technology, Telesales Executive & Customer Service Representative Training" Bundle for just £21 ◄

Welcome to the gateway of success—our comprehensive course in "Call Centre Technology, Telesales Executive & Customer Service Representative Training." Prepare to commence on a transformative journey that transcends conventional learning boundaries. Through the lens of creative storytelling, we invite you to a dynamic world where communication meets technology, and customer service becomes an art form. This course is not just a syllabus; it's an odyssey of skill acquisition, where you'll be captivated from the first paragraph to the last, unlocking the secrets to becoming a master in call centre dynamics.

In this unique venture, you will acquire skills that transcend the traditional roles of telesales and customer service. The learning outcomes encompass a fusion of technological prowess and interpersonal finesse. By the course's end, you'll emerge not just as an adept call centre professional but as a strategic communicator armed with the tools to excel in a dynamic business landscape. Join us as we demystify the intricacies of call centre technology, unveil the art of persuasive telesales, and redefine customer service excellence.

This Call Centre Technology, Telesales Executive & Customer Service Bundle Consists of the Following Courses:

  • Course 01: Call Centre Technology & Trends
  • Course 02: Telesales Executive
  • Course 03: Customer Service Representative

Learning Outcomes of Call Centre Technology, Telesales Executive & Customer Service:

  • Master the technical intricacies of call centre technology for seamless operations.
  • Hone telesales techniques that captivate, persuade, and convert leads into loyal customers.
  • Develop a customer-centric mindset, understanding their needs and providing unparalleled service.
  • Acquire problem-solving skills to navigate diverse challenges in a call centre environment.
  • Excel in effective communication, both verbal and written, for impactful interactions.
  • Implement strategic thinking to enhance overall efficiency and productivity in telesales.

Standout features from Skill Up:

  • Accredited by CPD QS, CIQ, CPD Group
  • Worldwide accessibility to learning
  • The Course is affordable and simple to utilise
  • Entirely online, interactive lesson with voiceover audio
  • Complete one-year access to the course materials
  • 24/7 Education support


Digital certificate

Digital certificate - £6.99

Get a Free CPD Accredited PDF Certificate for the Title Course, for additional courses can be ordered separately for £6.99 per copy.

Hard copy certificate

Hard copy certificate - £9.99

Get CPD Accredited Hard Copy certificate for £9.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.


30 CPD hours / points
Accredited by CPD Quality Standards

Course media


Immerse yourself in the dynamic realm of call centre technology, telesales, and customer service through our comprehensive training. This Call Centre Technology, Telesales Executive & Customer Service Representative course is meticulously designed to blend technological expertise with interpersonal finesse, shaping you into a versatile professional capable of thriving in the fast-paced call centre landscape.

Here is the course curriculum for the primary Title Course in this bundle:

Course 01: Call Centre Technology & Trends

  • Section 01: Introduction
  • Section 02: Traits of a Call Centre Agent
  • Section 03: Agent and Customer Relationship
  • Section 04: Telephone Etiquettes
  • Section 05: Communication Skills
  • Section 06: Scripts and Negotiation Techniques
  • Section 07: Managing Difficult Customers
  • Section 08: Call Centre Metrics and Benchmarking
  • Section 09: Call Centre Technology and Trends

----------and 2 more Courses----------


Our Learner's Top Reviews:

  • Varsha Sivamohan - “It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.”
  • Charlie Anderson- “The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support”
  • Aarini Sinha - “Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful”.

Over 100+ glowing reviews.



After completing all the modules of the Call Centre Technology, Telesales Executive & Customer Service courses, your learning will be assessed by an assignment or multiple-choice based exam. You may choose to participate in a Mock Exam before attending the course completion Final Exam with no extra cost.

Who is this course for?

This course is open to anyone with an interest in Call Centre , Telesales Executive & Customer Service Representative Training.

If you want to excel in this field and stand out in your future job, grab this course NOW!


Since no prior knowledge or experience is required.

Take your time to finish this Call Centre Technology, Telesales Executive & Customer Service Training, and there is no deadline for the course.

Career path

  • Customer Service Representative: £20,000 - £25,000
  • Telesales Executive: £22,000 - £28,000
  • Call Centre Supervisor: £25,000 - £32,000
  • Customer Experience Manager: £30,000 - £40,000
  • Technical Support Specialist: £25,000 - £35,000
  • Sales Operations Analyst: £28,000 - £35,000

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.