Skip to content

Call Centre Technology, Telesales Executive & Customer Service Representative Training
Skill Up

CPD Accredited | 3-in-1 Premium Bundle | Free PDF Certificates | New & Updated | Expert Support

Summary

Price
£21 inc VAT
Study method
Online
Duration
10 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
30 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - £19.99
Additional info
  • Tutor is available to students
3 students purchased this course

Add to basket or enquire

Overview

► 3 in 1 "Call Centre Technology, Telesales Executive & Customer Service Representative Training"- CPD Accredited Bundle◄

Welcome to the gateway of success—our comprehensive course in "Call Centre Technology, Telesales Executive & Customer Service Representative Training." Prepare to commence on a transformative journey that transcends conventional learning boundaries. Through the lens of creative storytelling, we invite you to a dynamic world where communication meets technology, and customer service becomes an art form. This course is not just a syllabus; it's an odyssey of skill acquisition, where you'll be captivated from the first paragraph to the last, unlocking the secrets to becoming a master in call centre dynamics.

In this unique venture, you will acquire skills that transcend the traditional roles of telesales and customer service. The learning outcomes encompass a fusion of technological prowess and interpersonal finesse. By the course's end, you'll emerge not just as an adept call centre professional but as a strategic communicator armed with the tools to excel in a dynamic business landscape. Join us as we demystify the intricacies of call centre technology, unveil the art of persuasive telesales, and redefine customer service excellence.

This Call Centre Technology, Telesales Executive & Customer Service Bundle Consists of the Following Courses:

  • ➽ Course 01: Call Centre Technology & Trends
  • ➽ Course 02: Telesales Executive
  • ➽ Course 03: Customer Service Representative

Learning Outcomes of Call Centre Technology, Telesales Executive & Customer Service:

  • Master the technical intricacies of call centre technology for seamless operations.
  • Hone telesales techniques that captivate, persuade, and convert leads into loyal customers.
  • Develop a customer-centric mindset, understanding their needs and providing unparalleled service.
  • Acquire problem-solving skills to navigate diverse challenges in a call centre environment.
  • Excel in effective communication, both verbal and written, for impactful interactions.
  • Implement strategic thinking to enhance overall efficiency and productivity in telesales.

Standout features from Skill Up:

  • Accredited by CPD QS
  • Worldwide accessibility to learning
  • The Course is affordable and simple to utilise
  • Entirely online, interactive lesson with voiceover audio
  • Complete one-year access to the course materials
  • 24/7 Education support

Certificates

Digital certificate

Digital certificate - Included

This course comes with Free CPD Accredited PDF Certificates, making this value for money.

Hard copy certificate

Hard copy certificate - £19.99

Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.

CPD

30 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Immerse yourself in the dynamic realm of call centre technology, telesales, and customer service through our comprehensive training. This Call Centre Technology, Telesales Executive & Customer Service Representative course is meticulously designed to blend technological expertise with interpersonal finesse, shaping you into a versatile professional capable of thriving in the fast-paced call centre landscape.

Here is the course curriculum for the primary Title Course in this bundle:

➽ Course 01: Call Centre Technology & Trends

  • Section 01: Introduction
  • Section 02: Traits of a Call Centre Agent
  • Section 03: Agent and Customer Relationship
  • Section 04: Telephone Etiquettes
  • Section 05: Communication Skills
  • Section 06: Scripts and Negotiation Techniques
  • Section 07: Managing Difficult Customers
  • Section 08: Call Centre Metrics and Benchmarking
  • Section 09: Call Centre Technology and Trends

----------and 2 more Courses----------

_____________________________________________________________________________________________

Our Learner's Top Reviews:

  • Nagina Firdose - “Studying and learning with Skill Up has sincerely been an amazing and valuable experience for me.”
  • Ma Katrina Q Diomampo- “Affordable Course with freebies subject that is very useful. Course are straight forward and relevant and modules are easy to navigate.”
  • Michael - “It's a top notch company with a well thought out course that delivers with top of the line customer care representative.”

Over 100+ glowing reviews.

_____________________________________________________________________________________________

Assessment

After completing all the modules of the Call Centre Technology, Telesales Executive & Customer Service courses, your learning will be assessed by an assignment or multiple-choice based exam. You may choose to participate in a Mock Exam before attending the course completion Final Exam with no extra cost.

Who is this course for?

This course is open to anyone with an interest in Call Centre , Telesales Executive & Customer Service Representative Training.

If you want to excel in this field and stand out in your future job, grab this course NOW!

Requirements

Since no prior knowledge or experience is required.

Take your time to finish this Call Centre Technology, Telesales Executive & Customer Service Training, and there is no deadline for the course.

Career path

  • Customer Service Representative: £20,000 - £25,000
  • Telesales Executive: £22,000 - £28,000
  • Call Centre Supervisor: £25,000 - £32,000
  • Customer Experience Manager: £30,000 - £40,000
  • Technical Support Specialist: £25,000 - £35,000
  • Sales Operations Analyst: £28,000 - £35,000

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.