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Call Centre Skills Certification
Online Courses Learning

Summary

Price
£50 inc VAT
Or £16.67/mo. for 3 months...
Study method
Online
Duration
1 hour · Self-paced
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff!

Certificates

Certificate of completion

Digital certificate - Included

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

Call Centre Skills

Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff!

From the personal traits such as teachability and empathy, to the technical skills such as computer literacy and communication skills you need to land the call centre job of your dreams, this course covers everything you need to know about call centre skills!

You Will Learn:

The personal traits you need to land the call centre job of your dreams
Vital categories of knowledge to help you during your interview and call centre career
How to ensure that call centre candidates have what it takes to perform their job
How to further your call centre career by improving your knowledge and personal traits

Benefits of Taking This Course:

You will land the call centre job of your dreams
You will improve your chances of being promoted and rising through the ranks
You will increase productivity and profit by employing the best candidates
You will avoid uncomfortable interviews and the disappointment of not being selected

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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