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Call Centre Manager Training
Nano Training

CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
2.1 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD QS Certificate - PDF - £4.99
  • CPD QS Certificate - Hardcopy - £9.99
Additional info
  • Tutor is available to students
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Overview

Imagine leading a team that transforms customer queries into satisfying resolutions and sales opportunities, all with the power of conversation. Our "Call Centre Manager Training" course offers a journey through the nuances of telecommunication, from the art of phone etiquette to mastering the sales call. Prepare to elevate your team's performance and sales prowess, step by step.

This comprehensive Call Centre Manager Training course provides a roadmap to excellence for aspiring call centre managers. Covering everything from the fundamentals of communication to the specifics of closing sales over the phone, participants will explore a variety of topics designed to bolster their ability to lead and inspire their teams effectively. The Call Centre Manager Training curriculum is meticulously structured to cover phone etiquette, telemarketing strategies, and techniques for handling objections, culminating in the art of securing commitments and enhancing sales figures. Whether you're new to the role or looking to refine your approach, this Call Centre Manager Training equips you with the insights needed for success.

Learning Outcomes

After completing this Call Centre Manager Training course, you will be able to:

  1. Navigate the basics of call centre operations with confidence.
  2. Apply effective phone etiquette to enhance customer interactions.
  3. Utilise strategic questioning techniques to uncover customer needs.
  4. Execute telesales training to boost team performance.
  5. Identify and use persuasive words and phrases to improve sales outcomes.
  6. Prepare and structure calls for maximum impact.
  7. Overcome objections and secure sales commitments efficiently.
  8. Manage rejection and close sales calls positively.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD QS Certificate - PDF

Digital certificate - £4.99

Get a CPD QS PDF certificate at an affordable price of £4.99 only.

CPD QS Certificate - Hardcopy

Hard copy certificate - £9.99

Get a CPD QS Hardcopy certificate at an affordable price of £9.99 only.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

20
sections
20
lectures
2h 9m
total

Course media

Description

This CPD QS Accredited "Call Centre Manager Training" course is tailored to usher participants through a transformative learning journey, enhancing their leadership and communication capabilities within a call centre context. It delves deep into the intricacies of verbal communication, sales strategies, and customer service excellence. From establishing the groundwork with essential communication principles to advanced sales techniques and dealing with objections, the Call Centre Manager Training curriculum is designed to fortify your foundation and advance your abilities to lead a high-performing call centre team. Emphasising real-world applications and outcomes, this Call Centre Manager Training course is an indispensable tool for those aspiring to make a significant impact in their professional trajectory.

Course Completion Certificate

Once you've completed the Call Centre Manager Training course, you will immediately be sent a free PDF certificate from REED. You can also choose to receive a CPD QS PDF/Hardcopy certificate. Prices for CPD QS certificates are as follows:

  • PDF Certificate: £4.99

Email delivery of printable/shareable PDF certificate.

  • Hardcopy Certificate: £9.99

Professionally printed certificate delivery.

Who is this course for?

This Call Centre Manager Training course is designed for:

  1. Aspiring call centre managers seeking to elevate their leadership qualities.
  2. Experienced managers aiming to refine their communication and sales strategies.
  3. Customer service professionals looking to transition into managerial roles.
  4. Sales executives desiring to enhance their telephone sales techniques.
  5. Team leaders focused on improving customer satisfaction and sales performance.

Requirements

The Call Centre Manager Training course is open to everyone and has no formal entry criteria.

Career path

After completing this Call Centre Manager Training course, you can pursue the following career pathways (UK salaries):

  1. Call Centre Manager (£35,000 - £50,000)
  2. Customer Service Manager (£30,000 - £45,000)
  3. Sales Manager (£37,000 - £60,000)
  4. Team Leader, Call Centre (£25,000 - £40,000)
  5. Telecommunications Manager (£40,000 - £65,000)

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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