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Call Centre & Customer Service Training

CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees.

Online Training Academy

Summary

Price
Save 20%
£12 inc VAT (was £15)
Offer ends 02 February 2026
Study method
Online, On Demand What's this?
Duration
0.7 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
5 students purchased this course

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Overview

Updated 2025

Are you ready to transform your customer interactions and take your service game to the next level? Welcome to our Call Centre & Customer Service Training Course—a dynamic program designed to empower you with the skills, confidence, and techniques needed to thrive in today’s competitive landscape.

In this fast-paced world, customer experience is the heartbeat of every successful business. Whether you're handling customer queries, troubleshooting issues, or providing solutions, your ability to communicate effectively and with empathy can make all the difference. That’s where our Call Centre & Customer Service Training comes in.

The call centre industry's revenue is forecast to increase at a compound annual rate of4.7% through 2024-25, reaching £3.2 billion.

Don’t just meet customer expectations—exceed them. Whether you’re looking to build trust, resolve issues faster, or turn your call centre into a powerhouse of customer delight, this course will give you the tools to succeed.

Key Features:

  • CPD Accredited Call Centre & Customer Service Training Course
  • Free Certificate from Reed
  • Developed by Specialist
  • Lifetime Access

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

3
sections
12
lectures
0h 43m
total

Course media

Description

Why Choose Our Course?

By choosing our Call Centre & Customer Service Training courseis a smart investment in your professional future. Our Call Centre & Customer Service Training course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content.

This Call Centre & Customer Service Training courseprovides you with the tools and knowledge needed to excel in today’s competitive landscape. With flexible learning options and a commitment to your success, our Call Centre & Customer Service Training course is the key to unlocking your potential and advancing your professional journey.

Course Curriculum of this Call Centre & Customer Service Training:

Section 1: Foundations of Communication

  • Communication Basics (Part I)
  • Communication Basics (Part II)
  • Professional Phone Etiquette

Section 2: Achieving Goals and Excellence

  • Setting and Achieving Goals
  • Closing Conversations with Impact
  • Performance Benchmarking
  • Communication Tools and Resources

Section 3: Mastering Techniques

  • Effective Questioning Techniques
  • Polished Speaking Skills
  • Essential Communication Steps

Learning Outcomes:

  • Understand fundamental principles of call centre and customer service operations.
  • Master phone etiquette for effective communication in customer interactions.
  • Develop skills to handle various types of customer inquiries confidently.
  • Enhance verbal communication techniques to engage and assist customers effectively.
  • Implement key steps and strategies to achieve customer service goals.
  • Utilise benchmarking and tools for continuous improvement in service quality.

Who is this course for?

This Call Centre & Customer Service course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Call Centre & Customer Service. Moreover, this course is ideal for:

  • Individuals aspiring for customer service or call centre roles.
  • Professionals seeking to enhance customer communication and service skills.
  • Job seekers aiming for entry-level positions in customer support.
  • Anyone interested in understanding call centre operations and customer service.
  • Individuals aiming to improve their communication skills in service-oriented roles.

Requirements

There are no requirements needed to enrol into this Call Centre & Customer Service course. We welcome individuals from all backgrounds and levels of experience to enrol into this Call Centre & Customer Service course.

Career path

After finishing this Call Centre & Customer Service course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Call Centre & Customer Service are:

  • Customer Service Representative
  • Call Centre Operator
  • Customer Support Assistant
  • Helpdesk Support Agent
  • Client Relationship Manager
  • Sales Support Executive

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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