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Call Centre Based Customer Service

FREE PDF Certificate | Audio Visual Learning | Tutor Support | 1 Year Access


Janets

Summary

Price
Save 96%
£12 inc VAT (was £319)
Offer ends 20 May 2022
Study method
Online, self-paced
Duration
375 hours
Access to content
1 year
Qualification
No formal qualification
Achievement
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

2 students purchased this course

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Overview

With endorsement from The Quality Licence Scheme. This Call Centre Based Customer Service Course provides you with the perfect opportunity to advance your career and polish your Call Centre Based Customer Service Course skills.

Follow your dreams by enrolling on the Call Centre Based Customer Service course today and develop the experience, skills and knowledge you need to enhance your professional development. Call Centre Based Customer Service will help you arm yourself with the qualities you need to work towards your dream job.

Study the Call Centre Based Customer Service training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Call Centre Based Customer Service course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.

This Call Centre Based Customer Service course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Call Centre Based Customer Service course through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the Call Centre Based Customer Service course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your Call Centre Based Customer Service course completion.

Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Call Centre Based Customer Service course. The Call Centre Based Customer Service course is designed by industry experts and is tailored to help you learn new skills with ease.

The Call Centre Based Customer Service is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Call Centre Based Customer Service when it suits you. Access the Call Centre Based Customer Service course modules from any internet-enabled device, including computers, tablets, and smartphones.

The Call Centre Based Customer Service course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Call Centre Based Customer Service now and start learning instantly!

What You Get Out Of Studying Call Centre Based Customer Service Course With Janets

  • An opportunity to gain a certificate of achievement endorsed by The Quality Licence Scheme upon successful completion of the Call Centre Based Customer Service Course as proof of your new professional skills
  • Full access to the comprehensive Call Centre Based Customer Service Course materials for a whole year
  • Online assessment with instant results on the Call Centre Based Customer Service Course
  • Get full tutor support on Monday to Friday with the Call Centre Based Customer Service Course
  • Study and complete the Call Centre Based Customer Service Course at a pace that suits you
  • Gain a complete understanding of the in-depth topics taught on the Call Centre Based Customer Service Course
  • Study accessible and information modules on the Call Centre Based Customer Service Course, all taught by our team of expert instructors
  • Feel fully supported as you study the Call Centre Based Customer Service Course, with 24/7 help or advice from our email and live chat teams
  • Study the Call Centre Based Customer Service Course from any internet-enabled device including your computer, tablet, or mobile device

Achievement

Course media

Description

The Call Centre Based Customer Service training course is delivered through Janets’ online learning platform. Access the Call Centre Based Customer Service content from any internet-enabled device whenever or wherever you want to. The Call Centre Based Customer Service course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Call Centre Based Customer Service Course Curriculum:

Module 1: Introduction to Customer Service

  • Call Centre Based Customer Service - What is Customer Service?
  • Call Centre Based Customer Service - Elements of Customer Service
  • Call Centre Based Customer Service - Classification of Customer Service
  • Call Centre Based Customer Service - Principles of Quality Customer Service

Module 2: What’s Different about Good Customer Service?

  • Call Centre Based Customer Service - Putting Customers First
  • Call Centre Based Customer Service - What You Need
  • Call Centre Based Customer Service - Quality Matters
  • Call Centre Based Customer Service - Attention to Detail

Module 3: Customer Relationship Management

  • Call Centre Based Customer Service - What is CRM?
  • Call Centre Based Customer Service - Types of CRM
  • Call Centre Based Customer Service - Benefits of CRM
  • Call Centre Based Customer Service - The Goal of CRM

Module 4: Customer Service Communication Strategies

  • Call Centre Based Customer Service - What is Communication?
  • Call Centre Based Customer Service - Identify Ways of Communication
  • Call Centre Based Customer Service - Listening Skills
  • Call Centre Based Customer Service - Verbal Communication

Module 5: Aspects of Phone Etiquette

  • Call Centre Based Customer Service - Common Telephone Etiquettes
  • Call Centre Based Customer Service - Creating Positive Telephone Image
  • Call Centre Based Customer Service - Maintaining Proper Phone Voice
  • Call Centre Based Customer Service - Using Professional Phrasing

Module 6: Building Rapport Over the Phone

  • Call Centre Based Customer Service - What is Rapport Building?
  • Call Centre Based Customer Service - Importance to Rapport Building
  • Call Centre Based Customer Service - Ways to Building Rapport over Phone
  • Call Centre Based Customer Service - Critical Skills to Rapport Building

Module 7: Inbound and Outbound Calls

  • Call Centre Based Customer Service - Inbound Calls
  • Call Centre Based Customer Service - Long Greeting Messages
  • Call Centre Based Customer Service - Introducing Yourself
  • Call Centre Based Customer Service - How to Focus on Their Needs

Module 8: Active Listening and Managing Tough Callers

  • Call Centre Based Customer Service - What is Active Listening?
  • Call Centre Based Customer Service - Active Listening Techniques
  • Call Centre Based Customer Service - Characteristics of Good Listener
  • Call Centre Based Customer Service - Personal Obstacles

Module 9: Managing Interoffice Calls and Voicemail

  • Call Centre Based Customer Service - Transferring Calls
  • Call Centre Based Customer Service - Placing Callers on Hold
  • Call Centre Based Customer Service - Taking Messages

Module 10: Problem Solving over the Phone

  • Call Centre Based Customer Service - Understanding the Problem
  • Call Centre Based Customer Service - Identifying the Cause
  • Call Centre Based Customer Service - Providing Possible Solution

Module 11: Intra Organisation Dealings

  • Call Centre Based Customer Service - Handling Complaints
  • Call Centre Based Customer Service - How Everyone Plays a Role
  • Call Centre Based Customer Service - Corporate Culture

Module 12: Measuring Customer Service

  • Call Centre Based Customer Service - Setting Standards
  • Call Centre Based Customer Service - Using Internal Indicator
  • Call Centre Based Customer Service - Standards Aren’t Enough

Method of Assessment

To verify your enhanced skills in the Call Centre Based Customer Service, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our expert tutors. Full feedback will then be given on your current performance, along with any further advice or support.

Certificate of Achievement

Endorsed Certificate of Achievement from The Quality Licence Scheme

Once the Call Centre Based Customer Service Course has been completed and the assessment has been passed, all students are entitled to receive an endorsed Certificate of Achievement. This will provide proof that you have completed your Call Centre Based Customer Service Course training objectives, and each endorsed certificate can be ordered and delivered to your address for -

£99. (Note: additional £10 for postage outside the UK)

IAO Certification from Janets

Upon successful completion of the Call Centre Based Customer Service Course, you will be able to obtain your course completion PDF certificate free of cost as proof of your expertise on Call Centre Based Customer Service Course.

Hardcopy certificates accredited by IAO would also become available, which can be received by paying —

£9.99 (Note: additional £10 for postage outside the UK)

Who is this course for?

The Call Centre Based Customer Service Course is ideal for those who are aspiring professionals in this sector or looking forward to a head start. This Call Centre Based Customer Service Course is designed to enhance your expertise and boost your CV.

Requirements

The Call Centre Based Customer Service Course is open to all students and has no formal entry requirements. The only requirements you need to meet to study the Call Centre Based Customer Service Course is a passion for learning, a good understanding of English, numeracy, and excellent IT skills. You must also be over the age of 16 to study this Call Centre Based Customer Service Course.

Career path

This Call Centre Based Customer Service course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status. You could explore a number of job roles for you to fill as you complete this Call Centre Based Customer Service course.

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.