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Call Centre Based Customer Service

FREE PDF Certificate | Audio Visual Learning | Tutor Support | 1 Year Access


Janets

Summary

Price
Save 95%
£15 inc VAT (was £319)
Offer ends 17 September 2021
Study method
Online, self-paced
Duration
6 hours
Access to content
1 year
Qualification
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Follow your dreams by enrolling on the Call Centre Based Customer Service course today and develop the experience, skills and knowledge you need to enhance your professional development. Call Centre Based Customer Service will help you arm yourself with the qualities you need to work towards your dream job.

Study the Call Centre Based Customer Service training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Call Centre Based Customer Service course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.

This Call Centre Based Customer Service course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Call Centre Based Customer Service course through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the Call Centre Based Customer Service course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your Call Centre Based Customer Service course completion.

Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Call Centre Based Customer Service course. The Call Centre Based Customer Service course is designed by industry experts and is tailored to help you learn new skills with ease.

The Call Centre Based Customer Service is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Call Centre Based Customer Service when it suits you. Access the Call Centre Based Customer Service course modules from any internet-enabled device, including computers, tablets, and smartphones.

The Call Centre Based Customer Service course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Call Centre Based Customer Service now and start learning instantly!

What You Get Out Of Studying Call Centre Based Customer Service With Janets

  • Free PDF certificate upon successful completion of the Call Centre Based Customer Service
  • Full one-year access to Call Centre Based Customer Service Course materials
  • Instant assessment results with the Call Centre Based Customer Service
  • No hidden fees with the Call Centre Based Customer Service
  • Full tutor support available from Monday to Friday with the Call Centre Based Customer Service
  • Study the Call Centre Based Customer Service at your own pace
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the Call Centre Based Customer Service
  • Study the Call Centre Based Customer Service in your own time through your computer, tablet or mobile device
  • Improve your chance of gaining professional skills and better earning potential by completing the Call Centre Based Customer Service

Course media

Description

The Call Centre Based Customer Service training course is delivered through Janets’ online learning platform. Access the Call Centre Based Customer Service content from any internet-enabled device whenever or wherever you want to. The Call Centre Based Customer Service course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Call Centre Based Customer Service Course Curriculum:

Module 01: Introduction to Customer Service

  • Introduction to Customer Service

Module 02: What’s Different about Good Customer Service?

  • What’s Different about Good Customer Service?

Module 03: Customer Relationship Management

  • Customer Relationship Management

Module 04: Customer Service Communication Strategies

  • Customer Service Communication Strategies

Module 05: Aspects of Phone Etiquette

  • Aspects of Phone Etiquette

Module 06: Building Rapport Over the Phone

  • Building Rapport Over the Phone

Module 07: Inbound and Outbound Calls

  • Inbound and Outbound Calls

Module 08: Active Listening and Managing Tough Callers

  • Active Listening and Managing Tough Callers

Module 09: Managing Interoffice Calls and Voicemail

  • Managing Interoffice Calls and Voicemail

Module 10: Problem Solving over the Phone

  • Problem Solving over the Phone

Module 11: Intra Organisation Dealings

  • Intra Organisation Dealings

Module 12: Measuring Customer Service

  • Measuring Customer Service

Certification

All students who successfully complete the Call Centre Based Customer Service course can instantly download their free e-certificate. You can also purchase a hard copy of the Call Centre Based Customer Service course certificate, which will be delivered by post for £9.99.

Who is this course for?

The Call Centre Based Customer Service is ideal for those who already work in this sector or are an aspiring professional. This Call Centre Based Customer Service course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.

Requirements

The Call Centre Based Customer Service is open to all students and has no formal entry requirements. To study the Call Centre Based Customer Service course, all you need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Career path

This Call Centre Based Customer Service course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status. You could explore a number of job roles for you to fill as you complete this Call Centre Based Customer Service course.

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.