reed.co.uk Courses

Header

Check out our Christmas deals

Call Centre Agent Training - CPD Accredited

CPD endorsed Certification


One Education

Summary

Price
Save 96%
£17 inc VAT (was £425)
Offer ends 16 December 2019
Study method
Online, self-paced
Duration
5 Hours
Access to content
12 Months
Qualification
5 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

2 students purchased this course

Add to basket or enquire

Overview

Learn how to train the call centre agent with the Call Centre Agent Training course.

A call centre agent is a person who handles incoming or outgoing customer calls for a business. The course helps you to train your agent so that they can work skillfully and able to handle the phone calls and customers efficiently.

This best ever course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Call Centre Agent Training is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

Benefits of studying Call Centre Agent Training:

  • 24/7 access to the course for 12 months
  • No hidden fees or exam charges
  • CPD endorsed certification on successful completion
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential.

Course media

Description

The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed in the course. Upon completion, you will be able to work in any organization as a call centre agent.

Course Design

This course is designed with the following modules:

Module 01

  • Overview
  • What’s Missing in Telephone Communication?
  • Verbal Communication Techniques
  • Who are Your Customers?

Module 02

  • To Serve and Delight
  • Did You Hear Me?
  • Asking the Right Questions
  • Saying No
  • Sales by Phone

Module 03

  • Taking Messages
  • Staying Out of Voice Mail Jail
  • Closing Down the Voice
  • Cold and Warm Calls
  • Developing a Script
  • Perfecting the Script

Module 04

  • Handling Objections
  • Negotiation Techniques
  • It’s More Than Just a Phase
  • Phone Tag and Getting the Call Back
  • This is My Mentor
  • Stress Busting
  • News from Within

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful course completion, you will qualify for a CPD certificate from One Education as proof of your new skills. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Call Centre Agent Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Provider reviews

3.7
Provider rating
74%
Service
73%
Content
75%
Value
Leave a review

{{ getTruncatedSinglePointScore(item.OverallCourseRating) }} Star Review by {{ item.ReviewerName }} for {{ item.Title }}


{{ getLongDate(item.CreatedOn) }}
{{ item.Title }}
Reviewed by {{ item.ReviewerName }}
|Purchased {{ getHumanisedPassageOftime(item.PurchasedOn) }}
{{ item.ProviderName }} responded to this review
{{ getLongDate(item.ProviderResponseDate) }}
{{ results.length }} out of {{ totalResultsCount }} reviews

Modals

Mobile Navigation