UK Professional Development Academy LTD
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Certificate in Call Center Training :
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. Call Center Training course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current client. A more confident employee is also one that is happier, and happier employees will produce happier customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Key Learning Objectives of Call Center Training course is:
- Define and understand call center strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize myself with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.
To achieve Call Center Training Certificate learner must have to achieve Mandatory Modules with UK Professional Development Academy.
- The Basics (I)
- The Basics (II)
- Phone Etiquette
- Speaking Like a Star
- Types of Questions
- Goal Setting
- Key Steps
Course / Training Format
After successful enrolment, learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of Training Manual.
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts),if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course, these are included in the course price.
The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
Upon successfully passing the course, Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £29
Certificate of Completion (Hard-copy) = £40 + postage charges: local £9, international £14
Who is this course for?
Without any prior knowledge of Call Center the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Call Center can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.
There are no precise requirements for Call Center Training Certificate as no prior knowledge and experience of Call Center is required.
Students seeking to enrol for this course should meet the following requirements;
- Basic knowledge of English Language & Basic Computer Skills
- Be age 16 years or above
After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.
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