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Call Center Training

Certificate in Call Center Training With Study materials, tutor support and Quiz based exam included


UK Professional Development Academy LTD

Summary

Price
Save 97%
£10 inc VAT (was £350)
Offer ends 06 June 2020
Study method
Online, self-paced
Duration
40 Hours
Access to content
12 Months
Qualification
No formal qualification
CPD
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available to purchase separately

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Overview

Certificate in Call Center Training :

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. Call Center Training course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current client. A more confident employee is also one that is happier, and happier employees will produce happier customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Key Learning Objectives of Call Center Training course is:

  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarize myself with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.

CPD

10 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Course Outline

To achieve Call Center Training Certificate learner must have to achieve Mandatory Modules with UK Professional Development Academy.

Modules Outline

  • The Basics (I)
  • The Basics (II)
  • Phone Etiquette
  • Tools
  • Speaking Like a Star
  • Types of Questions
  • Benchmarking
  • Goal Setting
  • Key Steps
  • Closing

Course / Training Format

After successful enrolment, learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of Training Manual.

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts),if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course, these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate

Upon successfully passing the course, Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hard-copy.

Certificate of Completion (PDF format) = £29

Certificate of Completion (Hard-copy) = £40 + postage charges: local £9, international £14

Who is this course for?

Without any prior knowledge of Call Center the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Call Center can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.

Requirements

There are no precise requirements for Call Center Training Certificate as no prior knowledge and experience of Call Center is required.

Students seeking to enrol for this course should meet the following requirements;

  • Basic knowledge of English Language & Basic Computer Skills
  • Be age 16 years or above

Career path

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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