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Call Center: Call Center Training Course
UK Professional Development Academy LTD

Certificate in Call Center Training | With Study materials, tutor support and Quiz based exam included

Summary

Price
£19 inc VAT
Study method
Online
Course format
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate in Call Center Training - £29
  • Certificate in Call Center Training - £49
Assessment details
  • Quiz Based Assessment (included in price)
Additional info
  • Tutor is available to students
7 students purchased this course

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Overview

Call Center Training

Phone skills are a precious tool to have in an employee's skill set, and Call Center Training will help provide those skills. The Call Center Training course will help your participants improve their phone skills, making them more confident, improve sales, and help gain new customers while retaining your current client. A more confident employee is also happier, and happier employees will produce more satisfied customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization. Evaluating metrics and coaching are also used to ensure the participants reach their potential and keep their skill set at a high level.

This Call center Training course comprises various modules based on the highest level. You will learn the basics of call center training, phone etiquette, tools, speaking like a star, types of questions, benchmarking, goal setting, and call center training key steps and closing.

Certificates

Certificate in Call Center Training

Digital certificate - £29

Certificate in Call Center Training

Hard copy certificate - £49

Hard Copy Certificate (International learners): £54 (including postage)

Assessment details

Quiz Based Assessment

Included in course price

CPD

10 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Call Center Training

Course Outline:

To achieve a Certificate in Call Center Training, a learner must have achieved 10 CPD Points/Credits to get a CPD Accredited Diploma.

Mandatory Topics:

  • Topic 1: The Basics (I)
  • Topic 2: The Basics (II)
  • Topic 3: Phone Etiquette
  • Topic 4: Tools
  • Topic 5: Speaking Like a Star
  • Topic 6: Types of Questions
  • Topic 7: Benchmarking
  • Topic 8: Goal Setting
  • Topic 9: Key Steps
  • Topic 10: Closing

Certificate

Upon successfully passing the Call Center Training course, the Learner needs to pay for a Certificate of Completion from UKPDA either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54

Who is this course for?

Call Center Training

Without any prior knowledge of Call Center Training the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Call Center Training can take the course. There are no specific deadlines for admission, and you can enrol anytime on this Call Center Training course.

Requirements

Call Center

There are no precise requirements for the Call Center Training Certificate as no prior knowledge and experience of the Call Center is required.

Students seeking to enrol for this Call Center Training course should meet the following requirements;

  • Be aged 16 years or above
  • Solid knowledge of English Language
  • Basic knowledge of English Language & Basic Computer Skills
  • Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
  • A genuine desire to study and succeed.

Career path

Call Center

After completing the Call Center Training course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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