A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working environment throughout the company and help achieve the employer and employees’ goals at the same time.
Call Centre & Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Call Center & Customer Service Skills Training into 13 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 55 minutes and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Call Centre & Customer Service Skills Training
- Lifetime access to the course
- No hidden fees or exam charges
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
**NUS is one of our partners now! Once you have enrolled to this course, you will become eligible to apply for an NUS Extra card capable of giving you 1000’s of discounts from biggest companies**
- Module One – Getting Started
- Module Two – The Basics (I)
- Module Three – The Basics (II)
- Module Four – Phone Etiquette
- Module Five – Tools
- Module Six – Speaking Like a Star
- Module Seven – Types of Questions
- Module Eight – Bench marking
- Module Nine – Goal Setting
- Module Ten – Key Steps
- Module Eleven – Closing
- Module Twelve – Wrapping Up
Who is this course for?
Call Centre & Customer Service Skills Training is CPD Qualification Standards & IAO. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Our Call Centre & Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ CPD Qualification Standards & IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.