Online Retail courses you can buy online, offering tutor support

This programme is designed for people who work in, or wish to work in the field of retail sales, and who wish to develop the skills required to operate effectively in a variety of retail roles. No prior knowledge.It is suited to anyone wishing to learn a broad range of knowled … read more

This programme is designed for people who work in, or wish to work in the field of retail operations and who wish to develop the skills required to operate effectively in a variety of retail roles. No prior knowledge is required. It is intended as a general introduction to ret … read more

If you want to improve the way your retail business functions, are thinking of starting a retail business (either on or offline), or simply want to help your employer to manage their retail business more effectively, then you’re in the right place!

AGE VERIFICATION There is a lawful requirement for every licensed premises to make sure that they have an age verification policy relating to the supply of alcohol on their premises. This online age verification training course enables you to complete the legal requirement by … read more

Cambridge Management and Leadership School Certificate in Retail Management provides an in-depth skills, knowledge and understanding of an overall retail management and leadership and helps you build all the skills required for professional practical in retailing. Retailing is … read more

Diploma in Customer Service 70% or MORE OFF ON THIS COURSE Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service training qualification. Global Edulink, as a leading training c … read more

BRIBERY ACT AWARENESS The UK Bribery Act 2010 came into force on the 1st of July 2011 making it a legal requirement for all business operating within the UK to ensure adequate training and protection is in place against corruption and bribery in an organisation. This online b … read more

MONEY LAUNDERING AWARENESS Money Laundering Awareness shows users how to assess the risk of money laundering in their business, report suspicious transactions or activities, what the everyday responsibilities under the money laundering regulations are and the measures that ca … read more

BULLYING & HARASSMENT Find out what the Equality Act 2010 protected characteristics are, and the legal issues surrounding harassment and bullying. The certificate is immediately available upon completion online. Learning Outcomes What is bullying and harassment? Wha … read more

PAY & REWARD Find out about what the law states regarding payslips, and what are authorised or unauthorised deductions from pay. The course will also look at the types of reward and benefits that can be offered to staff, these may not always be financial, and the impact th … read more

AUASP (Award for Underage Sales Prevention) The Award for Underage Sales Prevention focuses on preventing unlawful sales in age-restricted products. It covers topics such as what age-restricted products are, how to refuse service to persons who are intoxicated by alcohol and/ … read more

Complaints and Incidents Training Course We’ll be looking at how to achieve good customer service responding to any complaints, the complaints handling process, and how to identify incidents and errors. 1 - Agreed Ways of Working: Complaints and Incidents 2 - Complaints … read more

DATA PROTECTION This course has been developed to provide you with an understanding of the issues surrounding data protection in the workplace. It covers the legal requirements of the Data Protection Act, and suggestions for keeping your own data safe. DATA PROTECTION This … read more

DISCIPLINE & GRIEVANCE In this module you’ll learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is directly affected by these issues this course will guide you through the process. Lea … read more

Customer service is crucial to the overall success of any company or organisation across the spectrum. The NCFE Level 3 Certificate in Principles of Customer Service is designed to provide you with a comprehensive overview of what it takes to work in the customer service secto … read more

HANDLING REDUNDANCY Within this module we will look at what a redundancy actually is, how they might be avoided and what the law says. You will see what the consultation process is and why having a proper selection process is important. You will learn what the notices periods … read more

The Health & Safety Online Course The certificate is immediately available upon completion online. This package comes complete with 13 units all of which are CPD Accredited and Certificated following the Qualifications and Credit Framework (QCF). You will get the foll … read more

Diploma in Managing Team and Technical Staff – Level 3 80% or MORE OFF ON THIS COURSE Trusting and supporting your technical team helps them achieve collaborative goals If you’re interested in becoming an accomplished manager of technical professionals, this training will … read more

COMMUNICATION This course provides an awareness of the principles of good communication and record keeping, to ensure effective communication skills and good practice when recording information. Learning Outcomes Definition of communication Communication methods Models of c … read more

GIVING AND RECEIVING FEEDBACK This course is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates). Learning Outcomes Give feedback to others (bo … read more

DUTY OF CARE In this course you will learn you have a duty of care towards the people you support. This means that you have a duty to keep them safe from harm. You can do this by working safely, managing risks, safeguarding individuals and treating information confidentially. … read more

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go t … read more

DIGNITY AND RESPECT This theory course presents Dignity, Privacy & Respect in a format that is both easy to digest and apply to the work environment. It will benefit all employees who work within a Health and Social Care environment. It will also benefit those who require … read more

CPD Accredited Team Management and Leadership Skills Diploma (Level 6) - Upon successful completion, a learner will get a CPD Accredited Diploma. Team Management and Leadership Skills Diploma is one of the Most Selling Team Management and Leadership Skills Diploma offered by … read more

After studying this unit you will: understand the need for a benefits of excellence in customer service devise a customer service excellence implementation plan describe how to implement and monitor the customer service excellence plan