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Business Management With Business Administration & Customer Service Training
Skills Boost

4 Courses Bundle + Free 4 PDF Certificate | Lifetime Access | 24/7 Tutor Support | 100% Pass Rate | Money Back Guarantee

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
6.5 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Business Management With Business Administration & Customer Service Training (included in price)
Additional info
  • Tutor is available to students

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Overview

Business Management With Business Administration & Customer Service Training

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Social Worker: Social Work Diploma Course

  • Course 01: Level 3 Business Management
  • Course 02: Level 5 Business Administration
  • Course 03: Customer Service Training
  • Course 04: Business Analysis Course

Develop essential leadership and operational skills with our comprehensive Business Management With Business Administration & Customer Service Training course. Designed for aspiring managers and professionals, this online programme combines core business management principles with practical administration and customer service skills to help you excel in today’s competitive business environment.

You’ll explore vital topics such as strategic planning, team leadership, financial management, business communication, and effective decision-making. The course also covers key business administration functions including record keeping, scheduling, office organisation, and data management.

Additionally, the customer service training module focuses on delivering excellent customer experiences, handling complaints, communication techniques, and building customer loyalty.

On completion, you’ll receive a recognised qualification that boosts your employability and prepares you for management, administration, or customer service roles across various industries such as retail, hospitality, and corporate sectors.

Key Highlights of the Business Management with Business Administration & Customer Service Training Course

  • Free Instant e-Certificate – Receive your certificate immediately upon completing the course.
  • CPD Accredited Course
  • 24/7 Tutor Support – Expert assistance available around the clock.
  • No Hidden Fees – Transparent pricing with no extra costs.
  • Lifetime Access – Study at your own pace with unlimited access to course materials.
  • 100% Satisfaction Guarantee – Committed to providing a top-quality learning experience.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Business Management With Business Administration & Customer Service Training

Included in course price

Curriculum

6
sections
36
lectures
6h 31m
total

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: Module 1 Basic Concepts of Business Management 14:00
    • 3: Module 2 Basics of Human Resource Management 15:00
    • 4: Module 3 Basics of Customer Relationship Management 17:00
    • 5: Module 4 Basics of Performance Management 08:00
    • 6: Module 5 Basics of Risk Management 16:00

    • 7: Module 1 An Overview of Business Administration 19:00
    • 8: Module 2 Understanding Administrative Management 12:00
    • 9: Module 3 Human Resource Management 10:00
    • 10: Module 4 Performance Management 08:00
    • 11: Module 5 Financial Management 11:00
    • 12: Module 6 Resource Management 05:00
    • 13: Module 7 Risk Management 06:00
    • 14: Module 8 Business Communication 10:00
    • 15: Module 9 Team Management 11:00
    • 16: Module 10 Customer Relationship Management 18:00
    • 17: Module 11 Stress Management at Work 10:00
    • 18: Module 12 Time Management at Work 08:00

    • 19: Module 1 An Overview of Customer Service 25:00
    • 20: Module 2 Strategies for Understanding Your Customers 19:00
    • 21: Module 3 The Customer-Focused Organisation 08:00
    • 22: Module 4 Creating Customer Service Strategy 13:00
    • 23: Module 5 Training & Development for Effective Customer Service 11:00
    • 24: Module 6 Building Strong Relationship With Customers 24:00
    • 25: Module 7 Communication in Customer Service 08:00
    • 26: Module 8 Handling Complaints 09:00

    • 27: Module 1 An Overview of Business Analysis 07:00
    • 28: Module 2 Understanding CATWOE Analysis 07:00
    • 29: Module 3 Understanding MoSCoW Analysis 14:00
    • 30: Module 4 Understanding MOST Analysis 06:00
    • 31: Module 5 Understanding PESTEL Analysis 09:00
    • 32: Module 6 Understanding SWOT Analysis 07:00
    • 33: Module 7 Six Thinking Hats 12:00
    • 34: Module 8 Understanding Root Cause Analysis 05:00

    • 35: Final Assessment 05:00
    • 36: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Business Management With Business Administration & Customer Service Training

Our Business Management With Business Administration & Customer Service Training course provides essential knowledge and skills to manage business operations effectively. You’ll learn leadership techniques, financial basics, and how to streamline administrative tasks such as scheduling and record keeping.

The customer service module trains you to engage customers positively, resolve issues, and build lasting relationships. With a focus on practical applications, this online course suits those seeking to advance their careers in business management, administration, or customer service.

Flexible study options and tutor support make this an ideal choice for busy professionals.

Certificate of Achievement

Upon successfully completing the Business Management with Business Administration & Customer Service Training course, you will receive a Certificate of Achievement. This PDF certificate is completely free and ready for instant download.

Who is this course for?

Business Management

Perfect for aspiring managers, administrators, and customer service professionals seeking to enhance their leadership, business administration, and customer engagement skills for career growth.

Requirements

Business Management

No prior qualifications required. Basic computer and English skills recommended. Suitable for beginners and professionals wanting to improve management, administration, and customer service abilities through flexible online learning.

Career path

Graduates can pursue roles such as Business Manager, Office Administrator, Customer Service Manager, Team Leader, or Operations Coordinator across retail, hospitality, corporate, and service industries.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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