Business Management, HR Management & Customer Service Training Level 3 Diploma

Skills Boost

Reed Courses Certificate of Completion

Digital certificate - Included

CPD Accredited Certificate:

Digital certificate - £4.99

Business Management, HR Management & Customer Service Training Level 3 Diploma

Included in course price

• Your Journey Begins with Skills Boost 01:14

  • 1: Your Journey Begins with Skills Boost 01:14

• Business Management Level 3 Diploma 1:10:00

  • 2: Module 1 Basic Concepts of Business Management 14:00
  • 3: Module 2 Basics of Human Resource Management 15:00
  • 4: Module 3 Basics of Customer Relationship Management 17:00
  • 5: Module 4 Basics of Performance Management 08:00
  • 6: Module 5 Basics of Risk Management 16:00

• HR Management 2:46:00

  • 7: Module 1 An Overview of HR Management 13:00
  • 8: Module 2 Recruitment and Selection 31:00
  • 9: Module 3 Training and Development 07:00
  • 10: Module 4 Performance Management and Appraisal 09:00
  • 11: Module 5 Motivating and Rewarding Employees 40:00
  • 12: Module 6 Talent Management 13:00
  • 13: Module 7 Absence Management and Attendance 08:00
  • 14: Module 8 Succession Planning 08:00
  • 15: Module 9 Change Management 20:00
  • 16: Module 10 Diversity and Inclusion 10:00
  • 17: Module 11 Payroll Management 07:00

• Customer Service Training 1:57:00

  • 18: Module 1 An Overview of Customer Service 25:00
  • 19: Module 2 Strategies for Understanding Your Customers 19:00
  • 20: Module 3 The Customer-Focused Organisation 08:00
  • 21: Module 4 Creating Customer Service Strategy 13:00
  • 22: Module 5 Training & Development for Effective Customer Service 11:00
  • 23: Module 6 Building Strong Relationship With Customers 24:00
  • 24: Module 7 Communication in Customer Service 08:00
  • 25: Module 8 Handling Complaints 09:00

• Final Assessment 07:00

  • 26: Final Assessment 05:00
  • 27: Get Your CPD Accredited Certificate [Optional] 02:00

Business Management, HR Management & Customer Service Training Level 3 Diploma

Our Level 3 Diploma in Business Management, HR Management & Customer Service Training equips you with the knowledge and skills needed to excel in modern workplaces. This comprehensive course covers business operations, HR functions including recruitment and employee development, and customer service excellence.

You’ll learn to lead teams effectively, manage employee relations, resolve conflicts, and deliver outstanding customer experiences. The course combines theory and practical skills to prepare you for real-world challenges in management and HR roles.

Ideal for team leaders, HR assistants, customer service supervisors, or anyone aiming to boost their career, this online diploma course offers flexible learning, allowing you to study at your own pace from anywhere.

Course 01: Curriculum of Business Management

• Module 1: Basic Concepts of Business Management
• Module 2: Basics of Human Resource Management
• Module 3: Basics of Customer Relationship Management
• Module 4: Basics of Performance Management
• Module 5: Basics of Risk Management

Course 02: Curriculum of HR Management

• Module 1: An Overview of HR Management
• Module 2: Recruitment and Selection
• Module 3: Training and Development
• Module 4: Performance Management and Appraisal
• Module 5: Motivating and Rewarding Employees
• Module 6: Talent Management
• Module 7: Absence Management and Attendance
• Module 8: Succession Planning
• Module 9: Change Management
• Module 10: Diversity and Inclusion
• Module 11: Payroll Management

Certificate of Achievement – Business Management, HR Management & Customer Service Training Level 3 Diploma

Upon successful completion of the Business Management, HR Management & Customer Service Training Level 3 Diploma course, you will be awarded a Certificate of Achievement recognising your skills and expertise.

Best of all, your professionally designed PDF certificate is entirely free, making it easy to showcase your qualifications on your CV, LinkedIn profile, or professional portfolio to advance your career.

This course is ideal for aspiring managers, HR assistants, team leaders, and customer service professionals wanting to develop skills in business management, human resources, and customer service. No prior experience needed.

No formal qualifications are required. Learners should have basic English and internet access to complete this flexible online Level 3 diploma course in business, HR, and customer service.

This diploma supports careers in business management, HR assistance, customer service supervision, team leadership, and workforce development across various industries.

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