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Business Etiquette skills for Managers
Training Express Ltd

Updated 2025 | 48 Modules Instructor Lead Video Classes | FREE CPD Certificate | 10 CPD Points | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
2.9 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

As your instructor, I’m here to guide you through one of the most overlooked yet essential areas of leadership: Business Etiquette for Managers. In today’s fast-paced and highly connected world, knowing how to present yourself, communicate clearly, and navigate professional environments with tact is no longer optional—it’s expected. This course, Business Etiquette Skills for Managers, is designed to help you master the rules of conduct, communication, and cultural awareness that define effective leadership in modern business.

In this course, I’ll walk you through the core principles of professional conduct, including building a strong personal brand, maintaining a confident executive presence, and understanding both verbal and nonverbal communication. We’ll also explore digital etiquette in the workplace, email and messaging standards, how to manage virtual meetings, and the etiquette of business travel and cross-cultural communication. Whether you’re leading meetings, attending formal dinners, or representing your organisation abroad, I’ll show you how to do it with professionalism and confidence.

This training is not just about “being polite”—it’s about building trust, credibility, and leadership presence in every situation. If you're ready to enhance your business etiquette skills and lead with grace and authority, this course is for you.

Learning Outcomes:

  • Understand business etiquette in leadership and managerial roles.
  • Build a professional image and strong personal brand.
  • Apply effective communication and listening skills at work.
  • Handle meetings, emails, and business events with etiquette.
  • Navigate cultural differences and cross-cultural communication.
  • Develop confidence through body language and social presence.

Key Features :

  • Accredited by CPD
  • Top-notch video lessons
  • Instant e-certificate
  • Entirely online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, and smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
50
lectures
2h 56m
total

    • 1: 1.Module_1_Introduction_to_business_etiquette_for_managers_edited__HD 720p_LOW_F Preview 03:10
    • 2: 2.1.1_Understanding_the_importance_of_business_etiquette_edited__HD 720p_LOW_FR3 04:10
    • 3: 3.1.2_Role_of_business_etiquette_in_leadership_and_management_edited__HD 720p_LO 03:03
    • 4: 4.1.3_Key_components_of_professional_conduct_edited__HD 720p_LOW_FR30 02:58
    • 5: 5.Module_2_Professional_image_and_personal_branding_edited__HD 720p_LOW_FR30 04:14
    • 6: 6.2.1_Building_a_professional_image_editor__HD 720p_LOW_FR30 04:48
    • 7: 7.2.2_Personal_branding_for_managers_edited__HD 720p_LOW_FR30 05:21
    • 8: 8.2.3_Online_presence_and_digital_etiquette_edited__HD 720p_LOW_FR30 02:14
    • 9: 9.Module_3_Effective_communication_skills_edited__HD 720p_LOW_FR30 03:38
    • 10: 10.3.1_Verbal_and_nonverbal_communication_edited__HD 720p_LOW_FR30 05:10
    • 11: 11.3.2_Active_listening_and_empathetic_communication_edited__HD 720p_LOW_FR30 03:15
    • 12: 12.3.3_Professional_email_and_phone_etiquette_edited__HD 720p_LOW_FR30 04:19
    • 13: 13.Module_4_Business_meeting_etiquette_edited__HD 720p_LOW_FR30 03:15
    • 14: 14.4.1_Preparing_for_business_meeting_edited__HD 720p_LOW_FR30 03:15
    • 15: 15.4.2_Conducting_meetings_effectively_edited__HD 720p_LOW_FR30 03:15
    • 16: 16.4.3_Meeting_etiquette_do_s_and_don_ts_edited__HD 720p_LOW_FR30 06:54
    • 17: 17.Module_5_Networking_and_relationship_building_edited__HD 720p_LOW_FR30 03:16
    • 18: 18.5.1_Networking_strategies_for_managers_edited__HD 720p_LOW_FR30 02:21
    • 19: 19.5.2_Building_professional_relationship_edited__HD 720p_LOW_FR30 03:15
    • 20: 20.5.3_Networking_events_and_follow_up_edited__HD 720p_LOW_FR30 03:17
    • 21: 21.Module_6_Business_dining_and_social_events_edited__HD 720p_LOW_FR30 03:15
    • 22: 22.6.1_Dining_etiquette_for_business_settings_edited__HD 720p_LOW_FR30 03:32
    • 23: 23.6.2_Hosting_and_attending_business_dinner_edited__HD 720p_LOW_FR30 02:53
    • 24: 24.6.3_Navigating_social_events_with_professionalism_edited__HD 720p_LOW_FR30 04:33
    • 25: 25.Module_7_Professional_presence_and_body_language_edited__HD 720p_LOW_FR30 03:30
    • 26: 26.7.1_Executive_presence_and_confidence_edited__HD 720p_LOW_FR30 05:59
    • 27: 27.7.2_Body_language_and_nonverbal_cues_edited__HD 720p_LOW_FR30 02:23
    • 28: 28.7.3_Managing_nervousness_and_anxiety_edited__HD 720p_LOW_FR30 01:38
    • 29: 29.Module_8_Cross_cultural_etiquette_edited__HD 720p_LOW_FR30 03:26
    • 30: 30.8.1_Understanding_cultural_differences_in_business_edited__HD 720p_LOW_FR30 03:11
    • 31: 31.8.2_Cultural_sensitivity_and_respect_edited__HD 720p_LOW_FR30 02:29
    • 32: 32.8.3_Adapting_to_cross_cultural_environments_edited__HD 720p_LOW_FR30 02:43
    • 33: 33.Module_9_Managing_professional_conflicts_edited__HD 720p_LOW_FR30 03:50
    • 34: 34.9.1_Handling_conflicts_with_professionalism_edited__HD 720p_LOW_FR30 03:34
    • 35: 35.9.2_Conflict_resolution_strategies_edited__HD 720p_LOW_FR30 04:22
    • 36: 36.9.3_Maintaining_composure_in_challenging_situations_edited__HD 720p_LOW_FR30 01:55
    • 37: 37.Module_10_Dress_code_and_appearance_edited__HD 720p_LOW_FR30 02:24
    • 38: 38.10.1_Dress_code_guidelines_for_managers_edited__HD 720p_LOW_FR30 05:14
    • 39: 39.10.2_Professional_attire_and_grooming_standards_edited__HD 720p_LOW_FR30 02:07
    • 40: 40.10.3_Dressing_for_different_business_environments_edited__HD 720p_LOW_FR30 03:10
    • 41: 41.Module_11_Business_travel_etiquette_edited__HD 720p_LOW_FR30 04:25
    • 42: 42.11.1_Etiquette_tips_for_business_travel_edited__HD 720p_LOW_FR30 04:12
    • 43: 43.11.2_Managing_travel_logistics_with_professionalism_edited__HD 720p_LOW_FR30 02:44
    • 44: 44.11.3_Representing_the_company_while_traveling_edited__HD 720p_LOW_FR30 04:36
    • 45: 45.Module_12_Business_etiquette_in_the_digital_age_edited__HD 720p_LOW_FR30 03:01
    • 46: 46.12.1_Virtual_meeting_etiquette_edited__HD 720p_LOW_FR30 05:48
    • 47: 47.12.2_Email_and_messaging_etiquette_edited__HD 720p_LOW_FR30 04:06
    • 48: 48.12.3_Social_media_etiquette_for_professionals_edited__HD 720p_LOW_FR30 03:26
    • 49: Leave a Review 01:00
    • 50: CPD Certificate 01:00

Course media

Description

Course Curriculum

  • Module 01: Introduction to business etiquette for managers
  • Module 02: Understanding the importance of business etiquette
  • Module 03: Role of business etiquette in leadership and management
  • Module 04: Key components of professional conduct
  • Module 05: Professional image and personal branding
  • Module 06: Building a professional image
  • Module 07: Personal branding for managers
  • Module 08: Online presence and digital etiquette
  • Module 09: Effective communication skills
  • Module 10: Verbal and nonverbal communication
  • Module 11: Active listening and empathetic communication
  • Module 12: Professional email and phone etiquette
  • Module 13: Business meeting etiquette
  • Module 14: Preparing for business meeting
  • Module 15: Conducting meetings effectively
  • Module 16: Meeting etiquette do's and don'ts
  • Module 17: Networking and relationship building
  • Module 18: Networking strategies for managers
  • Module 19: Building professional relationship
  • Module 20: Networking events and follow up
  • Module 21: Business dining and social events
  • Module 22: Dining etiquette for business settings
  • Module 23: Hosting and attending business dinner
  • Module 24: Navigating social events with professionalism
  • Module 25: Professional presence and body language
  • Module 26: Executive presence and confidence
  • Module 27: Body language and nonverbal cues
  • Module 28: Managing nervousness and anxiety
  • Module 29: Cross cultural etiquette
  • Module 30: Understanding cultural differences in business
  • Module 31: Cultural sensitivity and respect
  • Module 32: Adapting to cross cultural environments
  • Module 33: Managing professional conflicts
  • Module 34: Handling conflicts with professionalism
  • Module 35: Conflict resolution strategies
  • Module 36: Maintaining composure in challenging situations
  • Module 37: Dress code and appearance
  • Module 38: Dress code guidelines for managers
  • Module 39: Professional attire and grooming standards
  • Module 40: Dressing for different business environments
  • Module 41: Business travel etiquette
  • Module 42: Etiquette tips for business travel
  • Module 43: Managing travel logistics with professionalism
  • Module 44: Representing the company while traveling
  • Module 45: Business etiquette in the digital age
  • Module 46: Virtual meeting etiquette
  • Module 47: Email and messaging etiquette
  • Module 48: Social media etiquette for professionals

Who is this course for?

  • Managers looking to improve communication and etiquette.
  • Team leaders handling diverse workplace interactions.
  • New managers adjusting to leadership expectations.
  • Professionals attending meetings and business events.
  • Supervisors building team relationships and networks.

Career path

  • Office Manager
  • Business Development Manager
  • Team Leader
  • Administrative Manager
  • Account Manager
  • Operations Supervisor

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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