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Business: Business & Business Etiquette Course
UK Professional Development Academy LTD

Certificate in Business Etiquette | with study materials and Quiz based Exam included

Summary

Price
£19 inc VAT
Study method
Online
Course format
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
10 CPD hours / points
Certificates
  • Certificate in Business Etiquette - £29
  • Certificate in Business Etiquette - £49
Assessment details
  • Quiz Based Assessment (included in price)
Additional info
  • Tutor is available to students

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AI summary

This comprehensive business etiquette course covers essential skills for professional success, including networking, dining etiquette, email and phone protocols, and dressing for the workplace.

What you'll learn
  • Principles of business etiquette and how to apply them
  • Effective networking and introductions
  • Proper dining etiquette and table manners
  • Business email and phone communication best practices
  • Appropriate workplace attire and presentation
Who the course is for
  • Learners of all backgrounds and experience levels
  • Professionals seeking to enhance their soft skills
  • Those preparing for or advancing their business careers
Key features
  • Suitable for learners wanting flexibility
  • Self-paced online course with 24/7 access
Skills & outcomes
  • Skills-based course designed to build practical business etiquette knowledge
  • No formal qualification, but skills covered are highly valuable for professional development
  • 10 CPD points awarded upon successful completion

AI generated summary, may contain mistakes. Full details in course description.

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Overview

Business Etiquette Training

This business etiquette course examines the basics, most importantly being considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • Did you spill soup all over yourself at an important business event?
  • You showed up at an important meeting or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette Training will help your participants look and sound their best no matter what the situation.

Business Etiquette is a set of rules that govern the way people interact with one another in business settings. Business Etiquette is a social behaviour in the work environment. Learn Business Etiquette training that will allow you to better lead yourself in a business. The great fully interactive Business Etiquette course will help you in which you will learn to understand business etiquette, conversational skills, meet and greet, dining in style, eating out with fellow, business email etiquette, phone etiquette, the written letter, dressing success and impression, and international etiquette.

Certificates

Certificate in Business Etiquette

Digital certificate - £29

Certificate in Business Etiquette

Hard copy certificate - £49

Hard Copy Certificate (International learners): £54 (including postage)

Assessment details

Quiz Based Assessment

Included in course price

CPD

10 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Course Benefits

Why did you choose us

The following is included for online study with the UK Professional Development Academy.

  1. Courses / Training that best suits Work Experience, Knowledge and Skills
  2. Self-paced Training/Courses to continue working while studying
  3. Self-Paced Courses to get free from the deadlines
  4. Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge can be in PDF, Microsoft Word, Excel, and PowerPoint format.
  5. Assessment resources are accessible through our online learning platform 24/7.
  6. A professional one-to-one tutor to provide all-inclusive assistance throughout the course online.

Learning Objectives

Some of the Key Learning Objectives of the Business Etiquette Training course are:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colours in dressing for success.
  • Differentiate between the dressy casual, semi-formal, formal and black tie dress codes.

Course Outline

To achieve Business Etiquette Training Certificate learners must have achieved Mandatory Modules with UK Professional Development Academy.

Modules Outline

  • Topic 1: Understanding Etiquette
  • Topic 2: Networking for Success
  • Topic 3: The Meet and Greet
  • Topic 4: The Dining in Style
  • Topic 5: Eating Out
  • Topic 6: Business Email Etiquette
  • Topic 7: Phone Etiquette
  • Topic 8: The Written Letter
  • Topic 9: Dressing for Success
  • Topic 10: International Etiquette

Course / Training Format

After successful enrolment, the learner will get access to the UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and a case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQs) will be based on modules of the Training Manual.

Assessment

After studying through the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the test in the case of not being successful on the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / assessments (s) are online and are taken either through or after the course; these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via the Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners completing the course at any time.

Certificate

Upon successfully passing the course, the Learner must pay for a Certificate of Completion from UKPDA either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54

Who is this course for?

Without any prior knowledge of Business Etiquette the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Business Etiquette can take the course. There are no specific deadlines for admission, and you can enrol anytime on this Business Etiquette course.

Requirements

There are no precise requirements for a Business Etiquette Training Certificate as no prior knowledge and experience of Business Etiquette is required.

Students seeking to enrol for this Business Etiquette course should meet the following requirements;

  • Basic knowledge of English Language & Basic Computer Skills
  • Be aged 16 years or above

Career path

After completing the Business Etiquette course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Questions and answers

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FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.