Business Diploma (QLS level 3)

Study House

The course is designed for home study or distance learning and is comprised of comprehensive printed course notes presented in an A4 ring binder, together with course assignments and study guide. Tutor support and a student helpline facility are integral to the course, and students have a full 12 months in which to complete their studies. Actual study time will be of the order of 150 hours.

The course is divided up into five study units, each with one tutor marked assignment to be completed. Students can select any FIVE unots from a seelection of 15, enabling you to choose topics which are most relevant to your learning and development needs.

Each assignment contains approx 8-10 written tasks to be completed which are then submitted to a subject tutor for marking. Where required assignments can be re-submitted after amendment in the event that the assessment standards are not full met on first submission

The course units and topics are as follows: (choose any FIVE from 15).

1 Principles And Practice Of Managing

• Introduction
• The Manager’s Role
• Managing Yourself
• Managing People
• Managing Information
• Managing Finance

2. Principles And Practice Of Employing People

• Introduction
• Recruiting Staff
• How To Interview People
• Keeping Staff
• Parting With Staff
• Legal Aspects Of Employment
• Paying People

3 Understanding Workplace Equality & Diversity

• Introduction
• Equality Strands
• Discrimination
• Key Legislation
• Adopting & Promoting Good Practice

4 Project Management

• What Is Project Management?
• Initiation Of The Project
• Planning Of The Project
• Choosing And Motivating The Team Players Within The Project
• Monitoring The Project
• Finalising The Project

5 Employing People And The Law

• Recruiting Staff And The Law
• The Recruitment And Selection Process
• Retaining Employees And The Law
• Parting With Employees And The Law

6 Customer Relationships And The Law

• Creating A Legally Valid Customer Contract
• Terms And Conditions
• Unfair Terms In Customer Contracts Regulations 1999
• Potential Problems With Goods And Services
• Rectifying A Problem
• Making A Complaint
• Creating A Valid Business To Business Contract
• Unfair Contract Terms Act 1977
• Distance Selling Regulations
• The Doorstep Selling Regulations
• E-Commerce Regulations 2002
• The Consumer Protections From Unfair Trading Regulations 2008
• The Business Protection From Misleading Marketing Regulations 2008
• Guarantees And Warrantees
• Product Liability
• Consumer Protection Act 1987
• Negligence
• The General Product Safety Regulations 2005
• Claiming In The Small Claims Court

7 Workplace Health

• Comfortable Working Condition
• Smoking
• Alcohol Drugs And Substance Abuse
• COSHH
• Manual Handling
• First Aid
• New And Expectant Mothers
• Young People
• People With Disabilities
• Health Surveillance

8 Workplace Safety

• Clean Working Conditions
• Suitable And Safe Working Equipment
• Preventing Slipping And Tripping
• Transparent And Translucent Surfaces
• Windows, Skylights, Ventilators, Doors And Gates
• Safety Of Escalators And Walkways
• Fire Safety
• Electrical Safety
• PPE

9 Marketing & Promoting a Business

• Why You Must Do Market Research?
• Who Will Be Your Typical Customer?
• What Do Customers Want?
• Why Will Your Typical Customer Buy From You?
• How To Conduct Market Research Successfully
• Swot
• Your Marketing Plan
• Advertising Planning
• Advertising Promotion

10 Marketing Planning

• Reviewing The Current Position
• SWOT Analyses
• PEST Analyses
• Product Life Cycle
• Planning For Marketing
• Market Research
• Your Customers,
• Your Product
• Your Competitors
• Marketing Objectives
• Marketing Strategy
• Marketing Mix
• The Four P’s
• Marketing Action Plan

11 Customer Service Excellence

• Introduction
• What Is Service Excellence?
• Why Is Service Excellence Important?
• What Do Customers Want?
• How To Plan For Service Excellence
• How To Deliver Service Excellence
• How To Monitor Service Excellence
• How To Maintain Service Excellence

12 Recruitment And Selection

• The Recruitment Process
• Defining The Vacancy
• The Power Of Advertising
• The Use Of Agencies
• Targeted Selection –
• Competency Based Interviewing
• Selection And Making An Offer
• The Importance Of Diversity
• The Induction Of New Staff

13 Training And Development

• Identifying Training Needs
• Choosing External Training
• Planning The Training
• Preparing The Training
• Delivering The Training
• Evaluating The Training

14. Employee Relations

• Managing Employee Relations
• Staff Motivation
• Communication
• Dealing With Conflict
• Grievance Procedure
• Disciplinary Procedure

15 Credit Control

• Credit and bad debts
• Is My Customer Credit Worthy?
• Credit Application Form
• Credit Checks and References
• Credit Control Routines
• Terms And Conditions Of Sale
• Debt Recovery Through The Courts
• The Courts And Their Powers Of Collection
• Statutory Demands, Insolvency And Bankruptcy
• Winding Up Petitions
• Voluntary Arrangements
• VAT And Tax Relief For Bad Debts

This programme is designed for students seeking to gain proficiency in a range of business topics, tailored to their personal interests and requirements. No prior knowledge is required.

Aims

The aims of this programme are to provide a range of flexible learning opportunities for learners in a broad range of business occupations which reflect current business practice and enable learners to develop and employ skills which directly impact on their contribution to an organisation, and personal effectiveness. The courses will enable students to develop functional specialisms in (for example) marketing or finance whilst also promoting an understanding of their contribution to the organisation as a whole through a core unit which requires students to formulate, test and gain support for improving working practices amongst colleagues.

The units are structured to enable candidates to study subjects relevant to their current learning needs whilst permitting, over time, the accumulation of knowledge and skills.

Assessment of candidates’ learning is centred on practical application of knowledge and in particular on demonstrating learning in the workplace and business improvements.

There are no study pre-requirements as the course is intended for learners who have not studied this topic beforehand.

The course is designed for people working or planning to work across a wide varity of business disciplines and who wish to develop their skills. The modular nature of the course enables students to select the topics and subjects most relevant to their career and development needs.

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