Skip to content
Business Development with Office Management and Customer Service Training cover image

Business Development with Office Management and Customer Service Training
Skills Boost

4 Courses Bundle | CPD Accredited | Money Back Guarantee | Lifetime Access | 24/7 Tutor Support | 100% Pass Rate

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
9.6 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Business Development with Office Management and Customer Service Training (included in price)
Additional info
  • Tutor is available to students

Add to basket or enquire

Buy with Apple Pay Buy with Google Pay

Overview

Business Development with Office Management and Customer Service Training

  • [2025 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Business Development with Office Management and Customer Service Training Course

  • Course 01: Level 5 Diploma in Business Development
  • Course 02: Office Management Diploma
  • Course 03: Customer Service Training
  • Course 04: Business Process Management

The Business Development with Office Management and Customer Service Training course is a comprehensive programme designed to equip you with the essential skills needed to grow a business, manage daily office operations, and deliver outstanding customer service. This Business Development with Office Management and Customer Service Training course is ideal for professionals, entrepreneurs, and aspiring managers looking to enhance their commercial awareness and operational efficiency in a competitive business environment.

You’ll explore the principles of business development, including lead generation, sales strategies, client relationship building, and market analysis. Additionally, you’ll gain practical knowledge in office management, covering key administrative functions, time management, team coordination, and organisational systems that keep an office running smoothly.

The customer service training component teaches you how to handle customer interactions professionally, resolve complaints effectively, and deliver consistent service that boosts customer loyalty and retention.

This Business Development with Office Management and Customer Service Training course blends business strategy with operational and communication excellence, helping you become a confident, well-rounded professional. Whether you want to lead a team, start your own business, or move into a client-facing role, this course provides a solid foundation.

Delivered online, it offers flexible learning options to suit your lifestyle. Upon successful completion, you’ll earn a certificate in Business Development with Office Management and Customer Service, giving your CV a competitive edge.

Key Highlights of the Business Development with Office Management and Customer Service Training Course

  • CPD Accredited course
  • Instant free e-certificate available upon successful completion
  • 24/7 access to expert tutor support
  • No hidden charges – fully transparent pricing structure
  • Lifetime access to all course content and resources
  • 100% learning satisfaction guaranteed for peace of mind

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Business Development with Office Management and Customer Service Training

Included in course price

Curriculum

6
sections
37
lectures
9h 34m
total

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: Module 1 An Overview of B2B Sales and Marketing 12:00
    • 3: Module 2 Understanding the B2B Buyer 16:00
    • 4: Module 3 Creating a B2B Marketing Strategy 27:00
    • 5: Module 4 Sales and Marketing Alignment 15:00
    • 6: Module 5 Lead Generation 10:00
    • 7: Module 6 Sales Techniques 32:00
    • 8: Module 7 Sales Management 13:00

    • 9: Module 1 Basics of Management 15:00
    • 10: Module 2 Office Management & Supervision 15:00
    • 11: Module 3 Managing Teams 15:00
    • 12: Module 4 Managing Business Operations 29:00
    • 13: Module 5 Budgets and Managing Money 13:00
    • 14: Module 6 Working as a Team and with Difficult People 10:00
    • 15: Module 7 Negotiation Techniques 09:00
    • 16: Module 8 Change Management 10:00
    • 17: Module 9 Conflict Resolution 09:00
    • 18: Module 10 Business Ethics for the Office 12:00
    • 19: Module 11 Developing your Executive Presence 18:00

    • 20: Module 1 An Overview of Customer Service 25:00
    • 21: Module 2 Strategies for Understanding Your Customers 19:00
    • 22: Module 3 The Customer-Focused Organisation 08:00
    • 23: Module 4 Creating Customer Service Strategy 13:00
    • 24: Module 5 Training & Development for Effective Customer Service 11:00
    • 25: Module 6 Building Strong Relationship With Customers 24:00
    • 26: Module 7 Communication in Customer Service 08:00
    • 27: Module 8 Handling Complaints 09:00

    • 28: Module 1 An Overview of Business Process Management 18:00
    • 29: Module 2 Understanding the Evolution of Enterprise Systems Architectures 36:00
    • 30: Module 3 Foundation of Business Process Modelling 26:00
    • 31: Module 4 Understanding Process Orchestrations 29:00
    • 32: Module 5 Understanding Process Choreographies 18:00
    • 33: Module 6 Understanding Properties of Business Processes 11:00
    • 34: Module 7 Understanding Business Process Management Architectures 11:00
    • 35: Module 8 Understanding Business Process Management Methodology 18:00

    • 36: Final Assessment 06:00
    • 37: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Business Development with Office Management and Customer Service Training

This all-in-one Business Development with Office Management and Customer Service Training course is designed to help you master the core areas of business success: growth, efficiency, and customer satisfaction.

In the business development modules, you'll learn how to identify opportunities, build sales pipelines, and develop strategies to grow your organisation. The office management section teaches practical skills like scheduling, document control, communication systems, and team coordination. Meanwhile, the customer service component focuses on best practices in customer interaction, conflict resolution, and maintaining service excellence.

Perfect for those entering the workforce or seeking to upgrade their skills, this Business Development with Office Management and Customer Service Training course is fully online and self-paced. After successful completion, you'll receive a recognised certificate that can support career progression in multiple industries.

Certificate of Achievement – Business Development with Office Management and Customer Service Training

Upon successful completion of the Business Development with Office Management and Customer Service Training course, you will receive a Certificate of Achievement. This certificate is completely free and provided in a downloadable PDF format, making it simple to print, save, or share with potential employers or across your professional platforms.

Refund Policy

We offer a 14-day refund policy for this Business Development with Office Management and Customer Service Training course. If you’re not entirely satisfied, you can request a refund easily through your learner dashboard within 14 days of purchase—no questions asked.

Who is this course for?

Business Development with Office Management and Customer Service Training

Ideal for aspiring office managers, sales executives, customer service professionals, business owners, and anyone aiming to improve their management and interpersonal skills.

Requirements

Business Development with Office Management and Customer Service Training

No formal qualifications needed. Suitable for beginners and professionals. Internet access and basic English language skills are required for online study.

Career path

Business Development with Office Management and Customer Service Training

Leads to roles such as business development executive, office manager, client relationship coordinator, customer service team leader, or business support specialist.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Business management courses, Management courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.