Business Development: Business Development & Business Administration

Inspire London College Ltd

Level 5 Diploma in Business Development and Administration

Digital certificate - £39

Level 5 Diploma in Business Development and Administration

Hard copy certificate - £70

Quiz based assessment

Included in course price

Business Development & Business Administration

Level 5 Diploma in Business Development and Administration l 100 CPD Credits

Module 1: Administrative Support

This Business Development module covers the following key topics:

• Getting Organised
• Manage their time more effectively
• Prioritise their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

Module 2: Communication Strategies

This Business Development module covers the following key topics:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

Module 3: Conflict Resolution

This Business Development module covers the following key topics:

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques

Module 4: Change Management

This Business Development module covers the following key topics:

• List the steps necessary for preparing a change strategy and building support for the change
• Describe the WIFM – the individual motivators for change
• Use needed components to develop a change management and communications plans, and to list implementation strategies
• Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
• Utilise methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
• Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
• Use strategies for aligning people with a change, appealing to emotions and facts
• Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency.

Module 5: Business Acumen

This Business Development module covers the following key topics:

• Know how to see the big picture
• Develop a risk management strategy
• Know how to practice financial literacy
• Develop critical thinking
• Practice management acumen
• Find key financial levers

Module 6: Business Ethics

This Business Development module covers the following key topics:

• Define and understand ethics.
• Understand the benefits of ethics.
• Create strategies to implement ethics at work.
• Recognise social and business responsibility.
• Identify ethical and unethical behavior.
• Learn how to make ethical decisions and lead with integrity.

Module 7: Business Etiquette

This Business Development module covers the following key topics:

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Identify at least one way to minimize nervousness while in social situations.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names.
• Identify the 3 steps in giving a handshake.
• Enumerate the four levels of conversation and provide an example for each.
• Understand place settings, napkin etiquette, and basic table manners.
• Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
• Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
• Understand basic guidelines in the use of the telephone, voicemail, and cellphone.

Module 8: Business Development and Succession Planning

This Business Development module covers the following key topics:

• Define business Development and Succession planning and its role in your company.
• Lay the groundwork to develop a Development and Succession plan.
• The importance of mentorship.
• Define and use a SWOT analysis to set goals.
• Create a plan, assign roles, and execute the plan.
• Communicate to develop support and manage change.
• Anticipate obstacles, and evaluate and adapt goals and plans.
• Characterize success.

Module 9: Facilitation Skills

This Business Development module covers the following key topics:

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
• Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
• Define what interventions are, when they are appropriate, and how to implement them.

Module 10: Organisational Skills

This Business Development module covers the following key topics:

• Examine current habits and routines that are not organized
• Learn to prioritise your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organise personal and work space
• Learn to resist procrastination

Certificate

Upon successfully passing the course, the Learner needs to pay for a CPD-accredited Certificate of Completion in PDF format or Hardcopy From ILC.

CPD Accredited Certificate of Completion (PDF format) = £39

CPD Accredited Certificate of Completion (Hardcopy) = £55 + postage charges £15 = £70

There are no precise requirements for Business Development and Administration Diploma as no prior knowledge and experience of Mindfulness is required.

Students seeking to enroll for this course should meet the following requirements;

• Basic knowledge of the English Language & Basic Computer Skills
• Be age 16 years or above

Business Development: Business Administration

After completing the Business Development and Administration Diploma, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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