Business and Management Level 5

Learn the fundamentals of business process management and be qualified to successfully oversee all aspects of running a business with the Business and Management Level 5. This in-depth training program is endorsed by ABC Awards – a regulated organisation that ensures professional, reputable certification for further education.

Throughout this course, you will develop your understanding of business management practices and principles, taking you through the vision, design, execution, monitor and optimise stages. You will also learn the critical elements of project management and how to apply critical thinking to drive business performance.

This course covers a wide range of critical topics, from leadership and management, to change management, information technology and relationship-building. It will also help to strengthen your skills in time management, communication, and meeting management.

Learning Objectives

• Gain a solid understanding of the basics of business process management
• Fast track your career with a recognised qualification in business management
• Develop essential communication skills for building strong working relationships
• Understand the fundamental principles of leadership in business management
• Discover effective strategies & techniques for effective leadership and critical thinking
• Familiarise with the vision, design and execution phase in business management
• Learn how to create an effective budget plan and stay on top of business finances
• Be able to sell and negotiate business like a pro with our helpful tips and tricks

Course Outline

Module 01: Basics of Business Process Management

• Business Analysis
• The purpose of this process
• Defining Enterprise Content Management
• Enterprise Content Management Model
• The Role of ECM in Business Process Management
• Business Process Re-Engineering Model
• Design a Plan for Implementation
• What are Processes?
• What is Business Process Management?
• Layers of Business Process Management
• Brief History of Business Process Management
• BPM Benefits
• Introduction
• The Business Process Life Cycle
• Modelling
• Execution
• Monitor
• Optimisation

Module 02: The Vision, Design & Execution Phase of Business Management

• What is the Vision?
• Creating a Vision
• Sharing Your Vision
• Benefits of a Shared Vision
• Increased Productivity
• Impact on Culture
• Level of Automation
• Role of Content
• Volume of Work
• Complexity of Process
• Defining Your Problem
• Grow Your Thinking
• Identifying Existing and Future Processes
• Identify Your Future State
• Tips and Important Points
• Creating a Process Map with a Flow Chart
• Why is it Important to Define Improvements?
• Establishing Functions and Identifying Function Leaders
• Implementing Processes

Module 03: The Monitoring & Optimising Phase of Business Management

• Introduction
• Building Your Approach
• What is Business Activity Monitoring (BAM)?
• Benefits of Business Activity Monitoring
• Purpose of Business Activity Monitoring
• The Balanced Scorecard
• Benefits of the Balanced Scorecard
• Identifying Gaps in Process Mining
• What is Process Mining?
• Benefits of Process Mining
• What is Optimising Phase?
• Business Process Improvement
• Benefits of a Pilot

Module 04: Project Management

• What is Project Management?
• Elements of Project Management
• Creating a Project Plan
• Work Structure Breakdown
• Organising the Tasks
• Request for Proposals (RFPs)
• Understanding Proposals
• Responding to an RFP
• Team Building and Productivity
• Individual Relationship Skills
• Healthy Workplace Culture

Module 05: Marketing, Positioning and Pricing

• What is marketing?
• Seven Essential Components to a Marketing Plan
• Your Business Culture
• Understanding Your Customers
• Customer Values
• Marketing Essentials
• Knowing What You Sell
• Examining the Positioning
• Elements of Pricing

Module 06: Selling and Negotiating

• Making the Sale
• Relationship Model of Selling
• Elements of Negotiation
• Social and Emotional Intelligence
• Styles of Negotiation

Module 07: Leadership and Management

• What is Team Learning?
• Preparing the Ground for Skillful Discussion
• Create a safe haven for participants.
• Make openness and trust the rule rather than the exception.
• Encourage and reward the injection of new perspectives.
• Plan the agenda, time, and context to allow for concentrated deliberation.
• Systems Thinking

Module 08: Five Practices and Change Management

• Leadership
• Types of Leadership
• Understanding Your Comfort Zone
• Managing Performance
• Servant Leadership
• Onboarding and Orientation
• Introduction
• Challenge the process
• Inspire a shared vision
• Enable others to act
• Model the way
• Encourage the heart
• Building Trust
• The Cycle of Trust and Performance
• About Change
• Endings
• Neutral
• Beginnings
• Key Factors in Successful Change
• Managers vs Leaders

Module 09: Critical Thinking

• Directional Thinking
• Mind Mapping
• Consequential Thinking
• Influence Strategies

Module 10: Business Relationship Management

• The Relationship Cycle
• Coaching Through Conflict
• Fifteen Steps for Dealing with Upset People
• Five Tips for Dealing with Difficult People
• Six Steps for Dealing with Angry People
• Session Eighteen: A Simple Problem-Solving Process
• Establish Context

Module 11: Meeting Management

• Preparing for Meetings
• Reading the Reports
• During the Meeting
• Managing Meetings
• Presentation Tips
• 10 Secrets to Control Fear
• 10 Secrets to Build Credibility
• 10 Secrets to Prepare Like a Pro
• 8 Secrets to Close with Power
• 10 Secrets to Sharpen Your Delivery

Module 12: Infrastructure of the Information Technology for Business Management

• Defining IT Infrastructure
• The connection between the Firm, IT Infrastructure, And Business Capabilities
• What Are the Components of It Infrastructure?
• Computer Hardware Platforms
• Operating System Platforms
• Data Management and Storage
• Internet Platforms
• Consulting and System Integration Services
• What Are The Current Trends In Computer Hardware Platforms?
• The Mobile Digital Platform
• Consumerisation of It and BYOD
• Quantum Computing
• Virtualisation
• Cloud Computing
• Essential characteristics of cloud computing:
• Green Computing
• High-Performance and Power-Saving Processors
• Essential for Managing the Firm’s Data Resources?
• Establishing an Information Policy

Module 13: Key System Applications for the Digital Business

• What Are Enterprise Systems?
• Enterprise Software
• Business Value of Enterprise Systems
• The Supply Chain
• Information Systems and Supply Chain Management
• Supply Chain Management Software
• What Is Customer Relationship Management?
• Customer Relationship Management Software
• E-Commerce Today
• Why E-Commerce Is Different
• Types of E-Commerce
• E-Commerce Business Models
• Important Dimensions of Knowledge
• The Knowledge Management Value Chain
• Knowledge Workers And Knowledge Work
• Requirements of Knowledge Work Systems
• Fuzzy Logic Systems
• Machine Learning
• Intelligent Agents
• Hybrid AI Systems

Requirement/Certification

Endorsed Certificate of Achievement

At the successful completion of the course, the learners can order an endorsed certificate by paying the accreditation fee of £108. There is an additional £10 postal charge for international students.

Certificate of Completion from Course Gate

At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students.

This course is ideal for students who want to develop essential business management skills and those who are pursuing a career in business administration. This course has no entry requirements, however, some basic knowledge of business management would be beneficial. Beginners may want to consider taking the Business Management Fundamentals Level 2 course before taking this more in-depth training program.

An internationally-recognised qualification in business and management will open doors to a wide range of professions, with the chance to earn a high salary. Career opportunities in this field include:

• Business Development Manager
• Graduate Business Development Executive
• Head of Performance & Business Management
• Business Change Project Manager
• Business Growth Manager

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