Business Administration



£325 inc VAT
Study method
Online, self-paced
12 Months
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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If you work (or want to work) in a business admin role, then this online course is for you! Perfect as a piece of initial training, or as CPD (Continuing Professional Development), this course will make you a more effective administrator, and will allow you to show employers that you are a committed to self-improvement and learning new things.


Module 1: What is Customer Service Excellence?

  • Why Plan for Excellence?
  • Traditional Quality Systems
  • Modern Quality Systems

Module 2: Why is Service Excellence Important?

  • Financial Necessity
  • Legal Necessity
  • Marketing Necessity
  • Survival Necessity
  • Stakeholder Necessity

Module 3: : What Do Customers Want?

  • Identification of Needs
  • Revealed Requirements
  • Expected Requirements
  • Emotional Requirements
  • Finding Out What Customers Want
  • Market Research

Module 4: How to Plan for Service Excellence

  • Where Do You Fit In?
  • Understanding the Situation
  • Deciding on Standards
  • Benchmarking
  • Aims and Objectives
  • Making a Plan for Any Size of Quality Project

Module 5: How to Deliver Service Excellence

  • Project Plan with Quality Milestones
  • Quality Requirements and Objectives
  • Organisation and Responsibilities
  • Conventions and Standards
  • Controlling Change
  • Resources and Deliverables
  • Supplier Control
  • Quality Techniques

Module 6: How to Monitor Service Excellence

  • Quality Assurance
  • Corrective Action
  • Design Reviews
  • Quality Audits and Reviews
  • Testing and Reliability
  • Training for Service Excellence

Module 7: How to Maintain Service Excellence

  • Quality Evaluation
  • Improving Skills
  • Improving Service

Who is this course for?

This course is ideal for anyone who wants to work in a business admin role, or anyone who already works in such a position but wants to improve their prospects of promotion.


There are no formal requirements for this course.

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